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Nissan of Bowie

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Reviews Nissan of Bowie

Nissan of Bowie Reviews (6)

GONE DOWNHILL: Oil Change VS appointment
I'm very disappointed. I've been going to you for long time and gotten worst. I made an appt for April 8, 2021, 8:30am for an oil change and came out almost noon. Geez. This doesn't make sense. Need to provide better service ... Express/QUICK Oil change or money back. Need to do BETTER... You have PLENTY OF ROOM FOR IMPROVEMENT.. Need Express Service/Express oil change or money back GUARANTEED if past 30 mins. Oil Change DOES NOT NEED APPOINTMENTS AT ALL.

You guys DEPEND on us CUSTOMERS for your salary. AMAZING...what a hypocrite, Nissan of Bowie gets all these 5 plus AWARDS but AND CAN'T SERVE US ACCORDINGLY.

Staff/Service Dept... needs to have better attitudes towards customers. Service dept. is going DOWNHILL. I might end up going back to Herb Gordan Nissan Service dept. Customers should be inform upon arrival if backlog is happening or on time for servicing their vehicles.

Poor Customer Service
I cancelled my extended warranty at the beginning of July because the car was a total loss in an accident. The insurance company and gap insurance has paid off. The remaining balance on the loan is what the reversal of the extended warranty amounted to. I have been trying since July to get Nissan of Bowie to pay off. I last spoke with Mike Morelli who said that they sent the payment but the check was never cashed by the finance company. He assured me that he would re-send. That was 9/4. I called and Morelli is on leave but left the name and number of another person who has not returned any of my calls. I am now coming up on making the fourth payment in the amount of $544. for a car that I don't have.

Review: On 8/29/2014 at 3:45 pm I came to nissan of Bowie to get an oil change on my 2005 [redacted] Coupe, which I purchased from this location. Upon service technicians providing services, tech informed me that my hood would not close and that the latch was broken. I only come to this locations for all services. I maintain oil changes every 3,000 miles and have records of items that need to be fixed. However, no technician ( or the sales rep who I got the car from) has ever reported that something was wrong with my latch or hood. I spoke with the service and general manager, who both claim they don't know how it happened and will not take responsibility for it. And would do nothing about it. The general manager also presented HORRIBLE customer service and continued to argue with me about he did not have to disclose problems with the car prior to purchase or if the car hood had problems during previous services. Please adviseDesired Settlement: Nissan pay to fix hood in which they broke while doing a oil change

Business

Response:

The hood hinges on this [redacted] model has a documented history of hood hinge issues. It is a common complaint on the car. We provided the customer 9 pages of documents posted on the internet by other [redacted] owners anc by [redacted] Of North America specifically addressing the hinge issues or this car. As you know when we sell used cars the buyers guide as required by law list several categories of potential issues that may arise with any used car. There is no way a dealer can give a customer notice of every single potential issue a car may have. This customer had to be aware of the hood hinge issue with car. The hood hinge, the hood and the fencer were all bent and rusted because the hood had at some point in the past not opened and closed properly. The customer stated clearly several times during her conversation with me stated the hinge, the fender and the hood were not bent or rusted when she purchased the car form Nissan of Bowie 2 years ago. There was also evidence of collision damage to same side of car in front fender and bumper cover area which happened after the car was purchased from Nissan of Bowie. Yet somehow because we opened the hood of her car on August 29 2014 to change the oil, we as a dealership are solely responsible for the poor design of the hood hinge and the fact that at some point in time during the last 2 years while [redacted] has owned and driven the unit the hinge has bent forced open with such force as to bend the hood and the fender and is now rusting and the car had been involved in a collision is not relevant to the customer. Keeping in mind she did not ask that we fix the bent and rusted hood or fender, just replace the hinge. Clearly had the customer or her father had any proof that we were at fault they would have demanded we repair the entire hood fender and not just replace the failed hood hinge.That having been said to avoid further confrontation with the customer, we had the hood hinge replaced at no cost to the customer. I have included a copy of the repair order showing the hood hinge replacement and the thank you card my service manager received from the customer.The customer's desired outcome was for us to repair her car at no charge to her and that was done. I hope that this will close the case for your agency. If you need any further information regarding this matter, please do not hesitate to contact my office.

I made an appointment to view a vehicle. I showed up on time for the appointment to view and possibly purchase the vehicle, only to find out that the sales person is not available, and the vehicle has been sold. And this after getting a message 2 hours before the appointment verifying that the vehicle is waiting for me. I don’t know what their definition of an appointment is, but when I make an appointment to view a vehicle, I expect the vehicle to be there, especially after traveling 20 miles. I guess the purpose of the appointment was to get me into the dealership to try to sell me something I don’t want instead of what I came for. This really speaks loudly to the integrity of the dealership. Then after speaking to one of the sales managers, all I was offered was a bunch of shallow apologies and some gift certificates to try and pacify me. Which after waiting 10 minutes to receive the certificatesI got tired and left. I will never again do business with this dealership.

Review: I purchased a vehicle from Nissan of Bowie on September 17th later in the evening around 7:30pm. I was financed by my credit union Navy Federal. We looked at the vehicle, test drove it and came into the office to complete paperwork for immediate take home. Before talking it off the lot, the sales person [redacted] was informed of an immediate issue with the windshield having a small crack in it and the service indictor light kept coming on. She informed me that the service department was closed but to call back the following day to see when I could bring the vehicle in. The following day, [redacted] called me at work to find out when I would be able to bring the vehilce back for repairs. I informed her that I found some other issues and would email those issues to her. The issues were: brake dust on rims as if brakes needed to be repaired, small crack in windshield, gas cap detached, hole in drivers side floor mats and service indictor light was on. She agreed and said she would talk to the service department to see when it would be ok for me to bring the vehicle in and call me back. After the call was completed, I emailed [redacted] with all of the concerns and she contacted me back immedately and asked me to bring the vehicle in that week. I was going to take the vehicle back that same week but because of my work scheduled was not able to do so until Sept 24th. They informed me that they would replace the windshield, check the breaks, indicator lights, replace gas cap and check the floor mat. When I cam to pick up the vehicle the next day, they infomred me that I was good to go. They replaced the gas cap, replaced the windshield, the brakes were find they just needed to tighten them up and said that they would not be able to replace the floor mates and I would need to purchase them myself. I questioned the floor mates and the representative said that the used car manager would not approve replacing them. After getting home I realized that the windshield had not been replaced but was patched up to make it lDesired Settlement: I would like for the dealership to actually fix the windshield and replace the floor mats. If not, I will talk to the bank about returning the vehicle to the dealership.

Review: The dealership had a price online for a black 2012 Nissan maxima for 18,831. My husband talked back and forth with the salesman about the car for about 2 days. We decided we would buy it. So I printed the webpage with the amount like the salesman asked me to do and I drove to the dealership that was a hour and thirty mins from my house. I took the car for a test drive, I told him it smelled of smoke but we said we would take it. He goes to get the paperwork and the floor manager told him he can't sell it for that price. It must have been listed wrong. I asked to speak with this manager who's name was Ricky D[redacted]. He said it was listed wrong he pulled it from the internet he doesn't care if I have the page printed out unless a sales person signed it, it doesn't mean anything. I either have to pay the price that is written on the car or leave. It was a 2 thousand dollar difference. I said he had to pay what was listed. He said nope and he isn't selling it to me for that.Desired Settlement: I want them to give me the price that the car was listed for and I do not want to deal with that sales manager again. He should get any credit for this sale if it happens. I feel bad for the salesman who worked with us for two days to make this happen. We are the ones who lost here.

Business

Response:

July 22, 2014To Whom It May Concern,We are responding on behalf of our client, Nissan of Bowie, regarding the above referenced to atter,We agree that errors and oversights can take place at dealerships during the transition to new reputation management and hosting services. And we can attest that Nissan of Bowie does take their online reputation very seriously. It is Nissan of Bowie's policy to require the following disclaimer be displayed on each and every page that displays vehicle pricing information:"While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Nissan of Bowie."Also our client made several serious attempts to resolve the matter directly with the customer but received no response.If you have any questions about this matter, please feel free to contact us.Sincerely,Clark M[redacted] Region Vice President Stream Companies

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repair & Service

Address: 2200 Crain Hwy, Bowie, Maryland, United States, 20716

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