Nissan of Fife

To Whom It May Concern, We stand by our previous responses to the Revdex.com regarding this customerWashington State does not have a ‘Cooling Off’ period that allows for the return of a vehicle, once the contracts are signed the transaction is finalizedThe Larson Automotive Group provides a hour exchange policy as a benefit to our customers, in the rare circumstances that a customer has made a mistake in the vehicle they would like to ownWe have completed all promised items in relation to this purchase with this customer, and all of their paperwork still waits for them in Oregon to be licensedWe have also attempted to work with the customer in assisting the procurement of additional temporary permitsIn any car purchase, there is a certain amount of time that it takes to get a vehicle transaction fully completed and the paperwork filed with all parties involvedThis time varies based on the individual specifics of each car purchaseThe customer did not allow us to assist them in getting additional permits to allow them to drive their vehicle to California, instead electing to rent a vehicle while they were thereThis vehicle rental was not recommended by the Larson Automotive Group, nor was it authorized to be paid by usWe will not be compensating Ms [redacted] for a rental vehicle Larson Automotive Group

Complaint: [redacted] I am blown away by the part if their response that suggests I go to an upholstery shop, furthermore, I will never pay to fix something that they damagedAn I the only one who thinks it's odd that when I entered the dealership I only asked for them to fix the protruding wire, I stated this and so did they, now their trying to say my seat was crooked and the foam was missing when I came in? If that were the case, why wouldn't I have wanted to see if they could fix everything? I hunk think I may have to let the personnel at the Auburn and Tacoma dealerships know what Rodney had to say about them as well, only because I wouldn't want anyone else to suffer at his handsI really don't understand why Rodney and Dennis are asking Nissan to help me when it's not their obligation, unless, of course, they're owned by NissanWhich I don't knowI'm also wondering why this dealership has no general manager? I believe if they did my problem would've been solved right at the beginning when it started, instead I've got to waste my time trying to convince them to fix what they brokeUnless this issue is fixed to my full satisfaction I will never ever let this go because it's a matter of principalI'm curious if Dennis and our Rodney have even informed ownership of my problem, unless that is, they're owned by NissanI wonder how many other loyal customers have had problems here? I have every right to protest this dealership and will do so if this isn't remedied soonI'm not trying to harass anyone, I just feel as though the public has a right to know what to expect when coming into Nissan of Fife's service departmentI refuse to be had by anyone, and if something wasn't broken upon my arrival, and was broken upon my departure, and they won't fix it at their expense then that's not right, and I give you my word I will not stop until every customer they have knows about itThank you.I am rejecting this response because:Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided the squeak goes away.Sincerely, [redacted]

To Whom It May Concern,Though this customer did purchase a vehicle with a salvaged title, he was made aware of it at the time of purchase with a printed copy of the vehicle's Carfax reportThe customer also signed this document (Attached) acknowledging that he was made aware of the vehicle's historyAdditionally, we have provided the release of interest on the customer's travehicle to show that his signature matches the one on the Carfax reportSpecific sensitive customer information (Driver's License #, complete VIN of trade and sold vehicle have been omitted to preserve customer privacyThe last of the VIN have been included to authenticate document.) ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern,We understand Mr [redacted] 's frustrations on his vehicleHe came into our dealership in hopes of finding help for his seat back as his case had declined by Nissan Corporate for out-of-warranty coverageHis vehicle's warranty, a 2006, had expired in and it has nearly 90,milesAt the customer's request, we bent the pieces of metal that he describes back to stop them from poking into his backWe did not make an adjustments to the padding in his seatWhile he was in our dealership, however, we did make our best recommendation of a new seat back to alieve the issues that he was experiencingThe seatMr [redacted] declined the recommended services and was thankful at the time for our moving of the metalWhen he called back with a complaint about his seat, our General Manager, Dennis, offered to meet with him to inspect the claimTo this point, Mr [redacted] has not yet come to the dealership to meet with Dennis.Mr [redacted] currently has a claim open with Nissan of America Corporate that we have been following up with, but have not heard a decision as of yetWe expect to hear from them within the week about a possible decisionWe would welcome the opportunity to communicate with Mr [redacted] in an attempt to find a solution and to discuss some of the specific options that are available to him once we have heard from NissanWe will be reaching out as soon as we hear from Nissan of America for this purpose.Thank you,Larson Nissan of Fife

We have made contact with the customer and her concern with her vehicle has been resolvedWe are sending her the requested paperwork and it should arrive no later than next week - Larson Customer Care Team

Complaint: ***I am rejecting this response because: I spoke to Dennis at Larson Motors the first week of October and told him there was no paperwork in Oregon I told him I already had temporary permits I purchased and was leaving for California for months I could not take a car that wasn't registered and drive it as I would receive multiple tickets and would not have the proper paperworkI am requesting a refund of all the car rentals I have had to purchase in order to get around in California I will be here until the end of November Another temporary permit would not help in this situation I will have to rent another car tomorrow for weeks and this situation is not acceptable Sincerely,*** ***

Larson Nissan of Fife is waiting for a response from Nissan of America at Mr***'s request for assistance with his seatThe vehicle is out of warranty, and any assistance in repairing or replacing the vehicle would need to be authorized by Nissan of AmericaAs a goodwill to the customer, a Larson Nissan technician bent the metal parts behind the seat to alleviate some of the discomfort that the customer was feeling from the metal poking throughThis was all performed topically and the seat cover, nor the foam padding was moved during this processThough we await Nissan of America's decision, we encourage Mr*** to consult a local upholstery shop if he requires more immediate assistance on his seat
Thank you,
Larson Nissan Of Fife

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

To Whom It May Concern,With regards to out of state purchases, they can take longer than anticipated as there are several moving parts and offices in different statesThis transaction took longer to complete than anticipated, but at each point in the process, we assisted the customer in providing
temporary permits to allow for the paperwork to finalize with the lender and for the paperwork to reach the Department of Licensing in Oregon, the customer’s state of residenceWe provided the customer with (2) separate day temporary permits to allow for this timeline (The last of which was set to expire on or around October 28th), and for the customer to go into the Department of Licensing and have her vehicle licensedOn or around October 22nd, the Oregon DOL received all of the necessary paperwork needed to license her vehicleAll that is required at this time is for the customer to report to the Oregon Department of Licensing and have their vehicle licensed.Thank you,Larson Nissan of Fife

We have reached out to this customer and are scheduling a service visit at Larson Chrysler Jeep Dodge Ram to thoroughly inspect the braking system of her vehicle and to ensure its safety and that it performs to manufacturer spec

Complaint: [redacted]I am rejecting this response because:According to Dennis the paperwork had not been followed up by he finance person, Andrew which Dennis stated they had to let him go.  A couple of days later I called and asked for Andrew and they said he was transferred to one of their other offices.  No one told me I had 72 hours to return the car.  When I called and said I wanted to bring the car back they told me "No you can't bring the car back and Dennis said he would get to the bottom of the problem.  He called me back and said corporate office did not send the paperwork when it should have been sent. Yes I already had a second extension and I told Dennis that we were leaving to Calif. and another extension would not help as we were going to be gone 6 weeks and that another temporary tag would only expire in Calif. and then I would receive tickets. Larson dropped the ball in processing the sale and 3 times they said not to bring the car back.  I had no alternative but to rent cars to get around Calif.  I will be contacting my attorney and take this to court for the cost of the rental cars I had to rent. That could put this all to rest.Sincerely,[redacted]

We have made contact with the customer and her concern with her vehicle has been resolved. We are sending her the requested paperwork and it should arrive no later than next week.
 
- Larson Customer Care Team

To Whom It May Concern,
 
We stand by our previous responses to the Revdex.com regarding this customer. Washington State does not have a ‘Cooling Off’ period that allows for the return of a vehicle, once the contracts are signed the transaction is finalized. The Larson Automotive Group provides a 72 hour exchange policy as a benefit to our customers, in the rare circumstances that a customer has made a mistake in the vehicle they would like to own. We have completed all promised items in relation to this purchase with this customer, and all of their paperwork still waits for them in Oregon to be licensed. We have also attempted to work with the customer in assisting the procurement of additional temporary permits. In any car purchase, there is a certain amount of time that it takes to get a vehicle transaction fully completed and the paperwork filed with all parties involved. This time varies based on the individual specifics of each car purchase. The customer did not allow us to assist them in getting additional permits to allow them to drive their vehicle to California, instead electing to rent a vehicle while they were there. This vehicle rental was not recommended by the Larson Automotive Group, nor was it authorized to be paid by us. We will not be compensating Ms. [redacted] for a rental vehicle.
 
Larson Automotive Group

Complaint: [redacted] I am blown away by the part if their response that suggests I go to an upholstery shop, furthermore, I will never pay to fix something that they damaged. An I the only one who thinks it's odd that when I entered the dealership I only asked for them to fix the protruding wire, I stated this and so did they, now their trying to say my seat was crooked and the foam was missing when I came in? If that were the case, why wouldn't I have wanted to see if they could fix everything? I hunk think I may have to let the personnel at the Auburn and Tacoma dealerships know what Rodney had to say about them as well, only because I wouldn't want anyone else to suffer at his hands. I really don't understand why Rodney and Dennis are asking Nissan to help me when it's not their obligation, unless, of course, they're owned by Nissan. Which I don't know. I'm also wondering why this dealership has no general manager? I believe if they did my problem would've been solved right at the beginning when it started, instead I've got to waste my time trying to convince them to fix what they broke. Unless this issue is fixed to my full satisfaction I will never ever let this go because it's a matter of principal. I'm curious if Dennis and our Rodney have even informed ownership of my problem, unless that is, they're owned by Nissan. I wonder how many other loyal customers have had problems here? I have every right to protest this dealership and will do so if this isn't remedied soon. I'm not trying to harass anyone, I just feel as though the public has a right to know what to expect when coming into Nissan of Fife's service department. I refuse to be had by anyone, and if something wasn't broken upon my arrival, and was broken upon my departure, and they won't fix it at their expense then that's not right, and I give you my word I will not stop until every customer they have knows about it. Thank you.I am rejecting this response because:Sincerely,[redacted]

I am in contact with [redacted] from Nissan of North America Corporate office because I do not trust the salesman [redacted] that promised me from March until Now and still hasn't made due on his words. I feel this person has no integrity and I have no faith in this salesperson at all anymore. I was told by customer care specialist [redacted] that [redacted] had no way of contacting me which I find a big lie in that because how can you finance a car to someone and not have any waysuggestions to contact this person? Also I had been texting [redacted]s for many days that turned into weeks and into many months now. He stopped responding and probably figured I'd just go away but when I reached out to corporate and Revdex.com as well as local news investigation for help [redacted] all of a sudden haso my phone number.  I refuse to be in contact with him or [redacted] because the have proven to me to not be trusted [redacted] would say she would call me back to follow up next day and I would end up calling her and she never seemed to be on my side or to have any since of urgency in this matter that has been going on for nearly a year. I don't trust them and they could be covering something up for the sake that [redacted] may have promises me something that he wasn't supposed to and was just his way of making the sale, what I really don't trust is that why if I bought a nissan why am I not getting the same service as others who have bought nissan from other nissan dealers. Why do I have to use my free services that were part of my car buy at this one specific nissan of Fife that is many miles away from me and pass Nissan of [redacted] that is less than 2 miles from my home? also why is it every 5,000 miles oil change when oil changespill are recommended every 3,000 or 3 months whichever comes first ? I feel this place is not upholding to the Nissan Promise nor the standards of a well known established company I feel like a bought this car from a used car dealership and I'm paying for not going to the reputable company of Nissan. I really regret buying this car from this place is wish every day that I could get past this but for nearly a year this hasn't been resolved. Now that I'm in contact with Corporate maybe just maybe something responsible will happen before I have to go on further to news investigation plus more. 
 
Complaint: [redacted]I am rejecting this response because:

To whom it may concern,
 
We've reached out to the customer multiple times to arrange for her first oil change and provide her with the paperwork for her subsequent oil changes for the next two years at 5,000 mile increments. The customer will need to return to Nissan of Fife in order to...

receive the free oil changes.
 
- Larson Customer Care

To Whom It May Concern,We understand Mr. [redacted]'s frustrations on his vehicle. He came into our dealership in hopes of finding help for his seat back as his case had declined by Nissan Corporate for out-of-warranty coverage. His vehicle's warranty, a 2006, had expired in 2009 and it has nearly...

90,000 miles. At the customer's request, we bent the pieces of metal that he describes back to stop them from poking into his back. We did not make an adjustments to the padding in his seat. While he was in our dealership, however, we did make our best recommendation of a new seat back to alieve the issues that he was experiencing. The seat. Mr. [redacted] declined the recommended services and was thankful at the time for our moving of the metal. When he called back with a complaint about his seat, our General Manager, Dennis, offered to meet with him to inspect the claim. To this point, Mr. [redacted] has not yet come to the dealership to meet with Dennis.Mr. [redacted] currently has a claim open with Nissan of America Corporate that we have been following up with, but have not heard a decision as of yet. We expect to hear from them within the week about a possible decision. We would welcome the opportunity to communicate with Mr. [redacted] in an attempt to find a solution and to discuss some of the specific options that are available to him once we have heard from Nissan. We will be reaching out as soon as we hear from Nissan of America for this purpose.Thank you,Larson Nissan of Fife

Complaint: [redacted]I am rejecting this response because: I have read and do understand nissan of Fife's response to my complaint, however, what their not responding to is the fact that when I first visited their dealership my only complaint was a small sharp wire poking through at the bottom on the seat back. My complaint isn't about that. My complaint is about the condition my seat back was in after they fixed the protruding wire.  When I brought my vehicle in all the foam on the seat back was intact and my seat was aligned perfectly, when I left the foam was and still is not in place and my seat is angled to the right. I fail to understand why the dealership is asking nissan to help me for something they should be responsible for, nissan didn't do anything to my seat, I wouldn't expect them to help. I feel as if the sole responsibility for bringing the seat condition back to its original state rests soley on the dealership itself. If I was nissan I would've said no, why should they have to pay to fix what the dealership messed up?
IIhave read and do understandSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided the squeak goes away.Sincerely, [redacted]