Nissan of LaGrange

Customer purchased vehicle that had minor lot damage to the bumperCarfax erroniouly states that the vehicle had been sideswipedWe do not report to CARFAX, so part of the issue is CARFAX mis-reporting information from an unknown source. A request was made on 10/to remove that incorrect
information from the Carfax. Under GA Law damage to bumpers is excluded from customer disclosure since it tends to happen often at dealershipsWe offered customer the cost of the damage as a courtesy, approx$She declinedCustomer is trying to lower her payment while keeping the same size carShe was told that in order to have any chance of lower payment she would need to move to a smaller (less expensive) vehicle than what she is driving now. Customer said she would not move to a less expensive type of vehicle yet wanted to lower her paymentsWe are even willing to trade for her Altima at a trade value without taking into account any minor damage as we would for any customerEven at that value the customer will not be able to lower her payment and accomplish her overall goal - trade her current car, get a similar sized vehicle, and lower her payments about $