Nissan of New Orleans

Review: On August 6, 2012 I purchased a used 2011 Nissan Rogue from Eric Hill Nissan Dealership and had a bad experience with that dealership and vowed I would never purchase another Nissan car. I was never satisfied with the car and decided to trade it in when I learned that the local Nissan Dealership changed ownership, I decided to purchase from them. On December 31,2013 I purchase a 2014 Rogue from Nissan of New Orleans. It was displayed on the showroom floor as a new vehicle. It was never disclosed by the owner of the dealership, the credit manager, or the salesperson (Ms. [redacted]) that this vehicle was used. As the salesperson started to program the car I noticed that the odometer had over 250 plus miles on it although the odometer displayed 9 miles while on the showroom floor; and the odometer disclosure statement had only 9 miles. That is when I realized that the dealership had the trip odometer on. I was also informed that this car did not come with car mats. I have purchase over seven new cards in my lifetime and they have all come with mats. Is this another dealership lie? Also there was no spare key available (one had to be ordered)this is also not common with a new car. In March, 2014 the initial subscription for the SiriusXM Satellite Radio expired,when I contacted the company to have the subscription renewed, I was informed that there was no record of my name on file. After further checking I was informed that it was registered to a Ms. [redacted], the person who had originally purchased the car. On April 23, 2014 I went to the dealership to have a oil changed and asked to speak with Ms.[redacted]. I informed her about the mileage and about the SiriusXM subscription and she admitted that the car had been previously sold and the customer returned it to the dealer, "stating it was a car from hell." My question is how can a car (sold) leave dealership (lot)and then be returned and re-sold as a new vehicle? I have been told once driven off the lot it is considered used.Desired Settlement: Continuation of complaint: I thought since this dealership had changed its name that they would not employ the same sales tactics of Eric Hill Nissan.Yet it seems they do and did. I guess only the name changed. I am requesting that this car be replaced with the NEW car I thought I was purchasing or sell it to me as a used car, and I be refunded the difference. And as I stated in the beginning of this letter, I WIIL NEVER PURCHASE ANOTHER NISSAN.

Business

Response:

I spoke with Ms. Conrad 5/14. After reviewing her complaint the dealership has offered Ms. Conrad a second key and a set of floor mats. We have set an appointment for Tuesday May 20 for Ms. Conrad to receive her key and floor mats and a free 24 month 20,000 mile maintenance policy.

Review: On 11/23/2012 I purchased a 2013 Nissan Sentra from Eric Hill Nissan of New Orleans. Along with the vehicle purchase I also purchased a $2,000 warranty through Fidelity Warranty Service INC. On 11/26/2012 I decided that I no longer wanted the warranty and went into the dealership to sign a cancellation form with the associate that sold the car to me, which states on the back of the warranty that a 100% refund would be received if the warranty was cancelled 30-60 days after the contract. I received a cancellation form and was told that the form would be faxed and that there was nothing more I needed to do on my end. I was also told that my payment amount each month would not decrease, but that I would see the amount come off of my payoff amount on my monthly statements but it would take a few months. In approximately April or May of 2013 I returned to the dealership after calling Nissan Finance Customer Service inquiring about the warranty cancellation. I spoke on the phone with a nissan customer service associate whom stated that the paperwork for the warranty cancellation had not yet been received. When I went back to the dealership I spoke with an associate named [redacted]. I explained to him what happened and he apologized for the inconvenience. He informed me that Eric Hill Nissan had undergone new management and some people who were once employed there were no longer with them(terminated)and then he proceeded to ask if I had the cancellation form on hand, which I did. I gave him the paper and he returned to me a copy of it and said that it would be better if he had the original to fax off. He told me he would try to get the date approved for the original date of cancellation since I had come in months before. He assured me that he would fax the paper and everything would be taken care of. To this day I have not seen a change in my statements except for the monthly payments I have been making. I am honestly frustrated with Nissan, but I would like this issue resolved.Desired Settlement: I desire to have the warranty refunded based on the terms and dates for which the contract was originally cancelled.

Business

Response:

Ms. [redacted] purchased her vehicle from Eric Hill Nissan. Nissan of New Orleans purchased the dealership on October 10, 2013. we no longer have any of Eric Hill Nissan records. All of Eric Hill Nissan's customer complaints are being referred to their attorney (Mr.[redacted] in New Orleans)

Review: I purchased a vehicle in April of 2014 and a day later realized that the CD player had a cd stuck in it that could not come out. I called Nissan of New Orleans and was told that I can bring the vehicle in and they will "see what they can do". I brought the vehicle in a two days later and the salesperson (not a service person) who looked at the car said that it was definitely stuck and I would have to make an appointment to bring it in. I made an appt. with the service department and brought it in a few days later at 8:00am. I called the company when I didn't hear anything from them and it was after 4:00pm. I spoke with [redacted] in the service department and the Sales Manager (name unknown) and was told that they didn't know if they could fix the radio because "I probably put the CD in there myself." I explained that I did not put anything in the CD player. [redacted] said that she would ask Nissan if they could replace the radio as a GoodWill since it was no longer under warranty. This was approved and I was told to bring the car back about a week later for the repair. The CD player that was ordered was not the correct player and the car could not be fixed. The service staff disconnected the entertainment panel and I had to return the car again to have this fixed. [redacted] stated that it was only 2 radios that fit the particular car model so it has to be the second one. The second one came in a few days later but it didn't fit as well. [redacted] said that she would contact Nissan to get it resolved and I had to pick the car up before 4 PM. I came at 3:52 and the service department was closed. I made several phone calls to the main number to see where I could pick up the car. I saw the receptionist on a personal phone call on her cell phone when I went inside. She said she didn't hear the phone ringing. I brought the car in a few MONTHS later to get an oil change and asked about the status of the radio. I was told that it came in and they returned it to Nissan because no one answered. No one had EVER called me.Desired Settlement: I would like my radio replaced and an apology from the manager.

Business

Response:

Nissan had approved a goodwill claim for this customer. Because the customer did not return the claim was cancelled. We have asked Nissan to approve another goodwill claim and we are waiting for a response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10201586, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not received ANY phone calls from Nissan regarding this situation. [redacted] in the service department confirmed that they were dialing an incorrect phone number; although the finance department has my correct cell number, work number, and address. I have been to Nissan four times in two months regarding this matter and there is no way I would ignore correspondence regarding this matter.

The second goodwill request was allegedly put in on 08/30/14 and I have not heard anything from Nissan yet.

Regards,

Business

Response:

The radio was ordered. The customer was called numerous times. The customer did not respond to the messages that were left. Too much time had passed when the customer decided to come in. If the customer would have made this radio a priority and came in when they received our messages, the manufacture was ready to our the goodwill claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10201586, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No phone calls were EVER made. No messages were EVER left. I asked [redacted] what is the phone number that was on file and she repeated a phone number that is not mine. If the radio was not a priority I wouldn't have come to Nissan THREE times to have it replaced. The first time they said they couldn't fix it, and the next two times the radios were incorrect. My only mistake was trusting Nissan to be a professional, competent business and giving them time to get the correct radio in. I do not believe the radio was ever there. I also do not understand why would they not double check the phone number because my correct cell phone, work phone, and home address is on all of my paperwork. Nissan also replied on 09/10/2014 that they ordered another Goodwill to replace the radio. I have called several times since last month about the replacement, and have not received any answers regarding it's whereabouts. [redacted] has repeatedly informed me that she does not know what's going on with it.

Regards,

Business

Response:

The dealership has tried to help this customer. Because the customer did not respond to our attempts to contact them and did not follow up in a timely manner, we consider this matter closed.

1 Poor communication, I had to call for any info

2 Did not have the dealer-installed item on hand once car was delivered, which took a month longer than I was told, so I had to return

3 Car was to be ready by noon, got there at 4:30 and still had to wait

4 Did not detail brand new car

5 Did not fill car with gas

6 Gave me wrong fob for car

7 They waited over a month to send in payoff check to the bank on the trade in, so I had to make payment 2 months on a car I no longer had and make payment on the new car.

The worst car buying experience ever, which should have been exciting since I special ordered a brand new car.

I want nothing from these people in order to rectify matters. I will never step foot much less drive my car to that incompetent dealership. Those people should not be in business. I just want the public aware of the horrors in dealing with them.

Review: I took my car into Nissian 2 months ago to get repairs for an auto accident since then every two weeks my vehicle has been back to the repair shop at Nissian .I'm spending thousands I'm getting misinformation from Nissian staff and I'm aagain stuck with a $500 bill . No one including the service manager can give me an explanation about what is causing these issues or why they weren't detected after numerous repair shop visits .I don't believe I should have to continue to spend money towards repairs that are either being caused or ignored by the nissian repair staff.Desired Settlement: No fees for this current repair and the car needs to be thoroughly inspected even If it's by an outside party also I will not be paying for a towing fee that I was told from jump would be waived. I want full reimbursement for the $385 rental fee I was stuck with paying .

Business

Response:

To whom it may concern,

Review: On April 8, 2014, I took my 2008 Pathfinder to Nissan of New Orleans due to a lighting blinking that indicated something was wrong with my air bag. After 2 hours, they indicated something was unplugged and it was fixed. Before I got home, the same error was happening again. I went back in on Wednesday. I was told the person that worked on my vehicle went to the dentist and I would have to come back on Thursday. On Thursday, April 10th, I went back. I was told it was an air bag sensor and would cost around $450.00. Hey said I would need to pay in advance since they had to order the part. I went ahead and did that. They then said the part was there and they would go ahead and fix it. Once again, before I got home, the same error happened again. I called back to the dealership and told them someone needed to contact me immediately about this. They called back and told me to bring it back on Friday, April 11th. I again did what they asked. They told me they would call me. By Friday afternoon, I still hadn't heard from them so I called. I asked why they hadn't contacted me and the manager of service indicated he had personal business to attend to and he didn't get around to it. He then said it needed a different part to fix it and it should be ready on Saturday, April 12th. I ask him about the money that I spent on the other part and he said it was bad too. I asked him how that could be, since they changed that and it didn't fix it. He told me oh it was. My biggest concern is that I spent $450.00 on a part that the dealership said was bad and it didn't fix the problem. They have no means if origins this part was bad, since it didn't fix the issue. Their customer service is terrible and I feel they take advantage of those of us, who do not know the technical components. I feel a refund, is only fair, since they have worked on my car for the last 5 days, caused undue aggravation, and not to mention paying for a part that was not needed.Desired Settlement: Refund of part that was purchased that did not fix the problem with my vehicle. The cost was $450.00. I can provide a receipt for this if needed.

Business

Response:

Ms. [redacted]'s vehicle was misdiagnosed. She should have been told at the beginning the vehicle needed BOTH parts. That was not done....so after the obviously bad part was replaced it became apparent that more work was needed. Because the dealership misdiagnosed her repairs the dealership fixed the vehicle at no additional cost to her. The whole repair would have been approximated $800 (Parts and Labor).

Review: I am receiving harassment call from the dealership regarding an attempted sales transaction that was voided. The associate attempted to sell me a vehicle at an over charged rate, after consulting with my sons we refused to move forward with the deal. The sales department continued to pursue the deal and delivered the vehicle to my home. I then contacted a towing service and had the vehicle brought back to the dealership. Now I am getting harassment call stating that I purchased a vehicle. I never purchased and do not have a vehicle from Nissan. Please stop the harassing call to my home.Desired Settlement: If the calls don't stop; it will require me to resort to legal counsel. I am attempting to resolve this without getting my attorney involved, because once that happens a civil case will be filed against your Corporation.

Business

Response:

Dear April Handley, Mr. [redacted] was in our call back list and was in the system for courtesy follow up calls. Our system is connected with a call center that generates information automatically and was not informed to remove Mr. [redacted] from the call back list and the CSI person here at Nissan of NOLA has been informed to no longer call Mr. [redacted]. We apologize for any inconveniences that we caused Mr. [redacted] and have removed Mr. [redacted] from our system. Thanks [redacted] Nissan of NOLA

Review: Test drove, signed a contract for, and placed a $1,000 deposit on a white 2010 VW Jetta on 2/13/16. Repairs had to be done to fix power issues before vehicle would be delivered. Have been calling the dealership weekly, both Mr. Van F[redacted], who handled the initial paperwork, and the Used Car Director, Mr. JR T[redacted]. Mr. F[redacted] reported vehicle was still being repaired multiple times, most recently an issue with the locking mechanism, and that he would tell Mr. T[redacted] to call me. I have also left multiple messages for Mr. T[redacted]. He has never contacted me.Desired Settlement: I would like to finish the purchase of this vehicle so I can take it home at the agreed upon price.

Business

Response:

We do apologize, we have tried effortless to resolve this issue with the complainant. The vehicle is not in on-road condition so we here at Nissan of New Orleans are unable to sell a vehicle in that type of condition. We have made attempts to get the customer in a similar priced vehicle however our attempts did not meet the customers satisfaction in vehicle selection, and for that we apologize. If there is anything further we can do, please do not hesitate to come and see us.

Review: On 2/12/16 I purchase a 2011 CX7 Mazdza The car price $14,995. 00 I put down payment $6,000.00 So the total Cost of the car is $21,878.60. My sales person is Mr Van F[redacted] and Mr JR. The Mazda head light and tails light was cloudy and faded. They clean the head light a little better but Mr F[redacted] said tail lights could'nt be clean and they will order new tail lights. It has been over three weeks and the lights has not been change. The car was kept at the Nissan repair shop they say they waiting for the

lights to come in. I would call Mr. F[redacted] and was told by Mr F[redacted] an Mr JR they would call me back, but they never did. On 3/14/16 after no return calls I went to the Nissan place and talk to Mr F[redacted] and Mr JR and was told the lights has not come in yet, so they gave me the Mazda back, after three weeks and said the car will be repair on 3/18/16 but as of 3/21/16 the car has not been repaired. 3/14/16 on my way home with the Mazda I notice that the car was not the same driving and when I look at the rims was not the same when I first purchase the car. I called Mr F[redacted] and ask him why the rims were change he got hostile. and stated that the rims were not change. I have photosDesired Settlement: I feel since the car has been tampered with the value of the car has change without those rims that was on the car when it was sold to me therefore I'm paying to much for the car and would like a refund

Business

Response:

We are contacting the complainant to get further details of the alleged incidents that may or not have occurred here at our facility. Please bare with us as we handle this issue to the best of our ability and come up with the best possible solution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11247654, and find that this resolution is satisfactory to me.

Review: TO: COUNCIL OF Revdex.com3421 CAUSEWAY BLVD. SUITE 505 METAIRE, LOUISIANA 7002FROM: [redacted] purchased a car in 01/02/2014 from Nissan New Orleans a 2008 Saturn AUR, the contract was done over 4 times, because they could not get the paper work right and the people who did the paper work was not qualified to do the job. After purchasing the car I began to have problems with the tires, head lights. The real problems begin when I took the car into Nissan service department to get the head lights fixed I was told I had to wait for the parts to come in which took a month. Still the head lights were not repaired, I was told by manager over the service department that they did not have qualified people to fix what was wrong with the car. The car was then transported to Chevrolet because now we know that Saturn is a GMC car. Chevrolet did a diagnosis on the car and found that the radiator was bad, and because Nissan technicians did not fully put back the covering that needed to be put back on the car that caused water from the rain to get into the electrical system, which the director Mr. [redacted] denies. The car was brought in for a tune up at Nissan; Chevrolet found the radiator bad, air conditioner, water, oil was not checked there was not any fluid or Freon put in for the AC, oil level real was real low, what is really going on is what I asked the service technicians. When I tried to talk to Mr. [redacted] the director over the service department, I have never in all my days tried to talk to a man that is so mean he talked to me and made me feel as though I was a second class citizen. And I quote" I should stay in my field if I was a brain surgeon I should stay in that lane, because he knows his job. After I tried to explain to him that I was told that Nissan does not have the tools or technicians to fix a Saturn car. I have paid for towing to and from Nissan, towing for the car going from Nissan to Chevrolet this is truly not good business on Nissan Service department. And the hurting part is I have a warranty Fidelity silver warranty that only covered the air conditioning to be repaired.Desired Settlement: Nissan department needs to repair what they have damaged, but since they do not have qualified technicians they need to pay for repairs on my car and reimburse towing charges they fixed the radiator because they new the car had a bad radiator. When asked to speak to the owner I was denied that privilege, and shunned away.

Business

Response:

The dealership has gone way over board to satisfy Mr. [redacted]. When we explain to them that the vehicle should go to a GM store because we don't have the equipment to repair a GM vehicle, they become insulting. We have paid for towing to try and help them. The last time the vehicle was towed to us, service told Ms. [redacted] not to tow it here but to tow it to the GM store. She insisted on towing it here. When she was told she had to take it to the GM store she wanted us to paid for it. We have replaced the radiator and other items that were not covered by the warranty in an attempt to help them. We have talked to the GM store and got the cost of the needed repair down from $1100 to $700. The dealership's position is that we have done as much as we are going to do for this customer.

Review: they have yet to contact or pay off the vehicle I traded in to the previous finance company. they were suppose to do this almost a month ago and its more than likely having a late payment will affect my credit score. and I believe I was tricked into the price I have to pay a month for the new vehicle because I was told my credit score had dropped and it was based on my income but I dont see where they pulled my credit report and I never gave the salesman any of my check stubs to verify my incomeDesired Settlement: since they do not want to finish the job,I want my trade in back and cancel the contract or conpensaton on the first bill and my $600 which I seriously believe the salesman pocketed for himself.

Business

Response:

The consumers trade has been paid off. We, sincerely apologize for the lack of communication and the time lapse. We are awaiting a meeting with the General manager to discuss other matters the consumer is having.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11177222, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

TThey need to do something to make it right because of their gross negligence I have late payments marked on my credit report

Regards,

Business

Response:

We sincerely apologize. I will mail out a letter to your home that you can send in to the credit bureaus. They will correct the problem. If your mailing address if the address you provided on your paperwork here at the dealership I will send it to that location. If not, please call into the dealership with a mailing address.

Review: ON DECEMBER 19,2015 I WENT TO NISSAN OF NEW ORLEANS I PURCHASED A 2012 INFINITY QX56 AND TRADED IN A PLATINUM 2014 NISSAN ARMADA. LAST WEEK I RECIEVRD A LETTER FROM THE FINANCE COMPANY(INVESTAR BANK)STATING THAT MY PAYMENT WAS LATE I EXPLAINED TO THE MAN THAT I HAD TRADED THE VEHICLE IN ON 12/19/15 AND HE EXPLAINED TO ME THAT UNTIL IT IS PAID OFF I AM STILL RESPONSIBLE FOR THE PAYMENT AND COME 02/11/16 I WILL BE 30 DAYS LATE AND IT WILL AFFECT MY CREDIT REPORT. I HAVE WENT INTO THE DEALERSHIP ON 02/01,02/04 ANS 02/5 TO SPEAK TO SOMEONE ABOUT THE SITUATION AND EVERYONE GAVE ME THE RUN AROUND AND REFUSED TO COME OUT THE BACK TO SPEAK WITH ME. FINALLY ON 02/05 I WAS ABLE TO SPAEK WITH TERRY BROWN AMD HIS EXCUSE WAS THAT THE DEALERSHIP IS HAVING A PROBLEM AND THAT I WAS'T THE ONLY ONE IN THIS SITUATION. PERSONALLY I DON'T CARE ABOUT ANYONE ELSE SITUATION I VALUE MY CREDIT WORTHINESS AND THIS IS TOTALLY UNACCEPTABLE.

AS OF TODAY FEBRUARY 8,2016 MY TRADE IN HAS NOT BEEN PAID OFF THE DEALERSHIP SHOULD NOT BE IN BUSINESS IF THEY CAN'T PAY OFF A PERSONS TRADE IN.Desired Settlement: THE DEALERSHIP NEED TO PAY OFF MY TRADE AND ANY OTHER FEES ASSOCIATED WITH MY ACCOUNT BY FEBRUARY 11,2016. AND I SHOULD BE COMPENSATED IN SOME KIND OF WAY.

Business

Response:

To whom this may concern, to address the concerns of [redacted] Nissan of New Orleans has responded to her directly and the hold up with the pay off of her trade in has been sent off to the lien holder. On behalf of Nissan Of New Orleans and it's staff we do apologize for the inconvenience and any hardship it may have caused. If there is anything further we can assist you with please do not hesitate to contact us

Review: Nissan Of New Orleans used every tactic in the CROOKED book to cheat me into signing a contract for purchase of a vehicle. [redacted] the finance manager lied to me about the extended warranty and the actual Manufacturers suggested retail price to get me to pay more. The sales people who were "hired guns" were brought in to sell cars using any tactic available. The vehicle I was interested in had no MSRP but I was told it was a 2014 model. I was driving and traded in a 2013 Honda Pilot touring with 9,000 miles. I would not knowingly buy a 2013 Nissan. The finance manager told me the MSRP was $53,+. After I came home I found the vehicle on the business web site at a MSRP of barely $51,000. The vehicle is way overpriced even if it were what I wanted. I thought the vehicle had 14 miles on it. Actually it has 14,000 + miles on it. The finance manager [redacted], had me sign using an electronic gizmo that e-contracted the deal with Nissan Motor Acceptance and I never saw the terms before I signed. When I got home and looked at the papers he stuffed into an envelope, the terms were nothing like what he said. The extended warranty was aftermarket, not a Nissan product as I was told. I have faxed several letters of recission's to Nissan Motor Acceptance and Nissan Of New Orleans with no results or even a telephone call. I will not license or title the vehicle in Mississippi so I guess it is a stalemate without Revdex.com help.Desired Settlement: Refund or replacement with a vehicle of my choice at a "True Car" price.

Business

Response:

I spoke with Ms. [redacted] 5/14. After reviewing her complaint and interviewing all employees involved in her purchase, management concluded that all documents clearly show that she was purchasing a new 2013 Nissan Armada. The dealership offered to change her extended warranty to a Nissan policy but she declined our offer. The dealership offered service specials at a discount but Ms. [redacted] declined all of our attempts to make her happy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The response from Nissan Of New Orleans is not acceptable or accurate. We were outright lied to by the finance manager, [redacted]. Since then on May 3, 2014 I cancelled the extended warranty, wheel and Tire package and gap policy the finance manager sold us, however Nissan Of New Orleans has declined to furnish proof these items were cancelled. I have compiled a list of defects with the vehicle including the chrome actually falling off the wheels. This since I first complained to the Revdex.com. These people are untrustworthy and unscrupulous. I guess I will end up with a reposession because of this. I have worked so hard to keep my credit good.

Review: I won a prize from the Money Carlo game. On Sept 3 @ 4:55p I called to verify it was legitimate. At 7:49pm I arrived at the locate to claim my prize, but was stopped by a black gentleman and told "we are closed".I stated I was there to collect my prize, once again he stated " we are closed". I then said it is not 8pm and he repeated the same statement. I then called inside and told the young lady on the phone the gentleman refuses to let me in to claim my prize. It's only 7:49pm and on this advertisement I have until 8pm to claim my prize. The lady stated "well mamam they are probably all out of gift cards".Desired Settlement: I want my prize honored & for that salesman to be reprimanded. He was disrespect and rude. No customer should be treated in that manner. I should not have been placed in this position. This gives Nissan of New Orleans a bad review.

Business

Response:

To whom it may concern;

Review: I live in GA and the car I purchased was in New Orleans. from day one of the sales interaction I expressed to the sales person [redacted] that I going to be purchasing the car and that it would need to be SHIPPED to Sav, Ga. She said that it would not be a problem and she gave me a shipping price and it was included in the total purchase price of the car. The price I was quoted and paid for shipping, in addition to the price of the car, was $590.65. that was supposed to cover SHIPPING from New Orleans, LA to Savannah, Ga. When the deal was complete and the dealership had my full payment, it was then revealed to me that they were going to drive my new car over 600 miles to me. This was not acceptable so I scheduled my own shipping and was told by the sales mgr ([redacted]) that I would be refunded the difference in cost of what I paid them for "shipping" and the actual cost of the shipping that I scheduled ($140.64). The day after I received the car in Ga (March 18th), I spoke with the general manager [redacted] to notify him of the condition of the car as well as to ask him about the money I am owed back. The car was filthy with missing windshield wiper and a puddle of dried up VOMIT in the trunk (I have multiple photos). during that conversation I was told by Mr. [redacted] that I would have my refund "as soon as my payment cleared". It has been 3 weeks since Ive had my car and the payment has cleared. I still have not received my REFUND FOR SHIPPING. I have called the General Manager [redacted] multiple times and every single time he has been out of the office. I have left messages with the receptionist each time and still have not been contacted back. I am still owed a refund of $140.65 from Nissan of New Orleans.Desired Settlement: Nissan of New Orleans needs to refund me $140.64 for a shipping charge that they did not uphold nor deliver.

Business

Response:

Ms. [redacted] refund was sent to her on April 24, 2014.