Nissan of Sacramento

Customer believes that we tricked him into buying a Nissan Versa VS a Nissan VersaHe had inquired through the Internet that he wanted a price quote on a We sent him a quote on a He did however mention that he was looking also at a Nissan Versa however he was more interested in pricing! So we sent him back a quote on a Nissan Versa WITH the STOCK NUMBER and VIN # at a price of Out the DoorHe then responded on the next response that he wanted to be at Out the doorWe agreed on and he came inWhen he showed up, all he did was go look at the vehicle and he didnt want to driveWe did the contract on the EXACT car that we quoted with the EXACT VIN # and STOCK #My finance manager even highlighted that it was a while they were in the officeThey signed and were happy and took delivery of the vehicleOnly to come back the next day saying we pulled a fast oneHe knew what he was getting, and just wanted us to discount the vehicle over 2k because it was a telling us that it was a used car already because we are in We do have documents proving what he was quoted on and he didnt mention to us that he wanted a different quote that was on a 2016, only emailed us back negotiating on the price on the we sent himPlease let us know if you need anything else from usThank you! - [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Customer brought in vehicle and stated it would not startTechnicians addressed the initial issue and upon completion of requested service noted further issues requiring further repairTechnicians recommended "New Valve Cover Gaskets", "Front and Rear Brakes", and "New Secondary Timing Chain" Customer declined any further repairs at this timeCustomer now reports "crackling noises coming from the frontbelieve is the engine"The noise reported can be directly linked to the timing chain replacement recommended by the technicians and declined by the customerWe believe, as per the suggestion of the technician, the repair to the Secondary Timing Chain should correct the issue presented by the customerShould the customer choose to have this repair done, Nissan of Sacramento is happy to offer a 20% discount on the serviceNissan of Sacramento addressed every concern the customer presented and authorizedIt is unfortunate the secondary repairs could not be discovered at the time of the initial complaintThe nature of the repairs required addressing the most pressing issue first , (the vehicle being unable to start) before being able to address or even discover the secondary issuesNissan of Sacramento stands behind the work and recommendations of it's techniciansOur number one focus is creating happy and loyal customers and a work environment of honesty, integrity, and transparencyWe strive to do right by our customers first and make a buck last

Consumer states that they finally received the title last weekHowever they remain dissatisfied with the business and their handling of the situationThe delay in receiving the title has caused consumer a monetary loss due to the vehicle sale not materializing

Response:The customer simply does not understand how rebates work and how interest works on an Auto LoanThe customer purchased the vehicle for + Tax AFTER the rebate of Which means the SALE price should be Which it wasCustomer thinks the sale price should be He also calculates interest by multiplying the interest rate by the amt financed and believes that is all he should payThat is simply NOT how an APR works or is calculatedWe tried explaining to him but the customer was extremely rude, would not listen, stormed off and made a sceneThen cancelled a deposit check that we were holding for him

Response:The customer simply does not understand how rebates work and how interest works on an Auto Loan. The customer purchased the vehicle for 17617 + Tax AFTER the rebate of 1500. Which means the SALE price should be 19117. Which it was. Customer thinks the sale price should be 17617. He also...

calculates interest by multiplying the interest rate by the amt financed and believes that is all he should pay. That is simply NOT how an APR works or is calculated. We tried explaining to him but the customer was extremely rude, would not listen, stormed off and made a scene. Then cancelled a deposit check that we were holding for him.

Customer believes that we tricked him into buying a 2015 Nissan Versa VS a 2016 Nissan Versa. He had inquired through the Internet that he wanted a price quote on a 2015. We sent him a quote on a 2015. He did however mention that he was looking also at a 2016 Nissan Versa however he was more...

interested in pricing! So we sent him back a quote on a 2015 Nissan Versa WITH the STOCK NUMBER and VIN # at a price of 15900 Out the Door. He then responded on the next response that he wanted to be at 15000 Out the door. We agreed on 15200 and he came in. When he showed up, all he did was go look at the vehicle and he didnt want to drive. We did the contract on the EXACT car that we quoted with the EXACT VIN # and STOCK #. My finance manager even highlighted that it was a 2015 while they were in the office. They signed and were happy and took delivery of the vehicle. Only to come back the next day saying we pulled a fast one. He knew what he was getting, and just wanted us to discount the vehicle over 2k because it was a 2015 telling us that it was a used car already because we are in 2016. We do have documents proving what he was quoted on and he didnt mention to us that he wanted a different quote that was on a 2016, only emailed us back negotiating on the price on the 2015 we sent him. Please let us know if you need anything else from us. Thank you! - [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Customer brought in vehicle and stated it would not start. Technicians addressed the initial issue and upon completion of requested service noted further issues requiring further repair. Technicians recommended "New Valve Cover Gaskets", "Front and Rear Brakes", and "New Secondary Timing Chain"....

Customer declined any further repairs at this time. Customer now reports "crackling noises coming from the front... believe is the engine". The noise reported can be directly linked to the timing chain replacement recommended by the technicians and declined by the customer. We believe, as per the suggestion of the technician, the repair to the Secondary Timing Chain should correct the issue presented by the customer. Should the customer choose to have this repair done, Nissan of Sacramento is happy to offer a 20% discount on the service. Nissan of Sacramento addressed every concern the customer presented and authorized. It is unfortunate the secondary repairs could not be discovered at the time of the initial complaint. The nature of the repairs required addressing the most pressing issue first , (the vehicle being unable to start) before being able to address or even discover the secondary issues. Nissan of Sacramento stands behind the work and recommendations of it's technicians. Our number one focus is creating happy and loyal customers and a work environment of honesty, integrity, and transparency. We strive to do right by our customers first and make a buck last.

Consumer states that they finally received the title last week. However they remain dissatisfied with the business and their handling of the situation. The delay in receiving the title has caused consumer a monetary loss due to the vehicle sale not materializing.

Review: I had a really bad Customer and managment experience at Nissan dealership at Auburn blvd Sacramento place.. I simply felt betrayed and deceive by them..the whole crew had same attitude including internet sales person to sales person finaace guy and managment..

I asked for 2016 versa online Quote from their dealership they sent me a different model Quotes... I had 2016 versa SV Qoute from some other Nissan dealership and the internet sales person contacted me to come to their dealership with that Qoute so they can that beat that price and their dealership was near by Home address so I decided to picked them.. before going there I talked to their internet sales person [redacted] over the phone and make sure about price and model of the 2016 Nissan Versa SV Vehicle Qoute and he asked me bring with me to match best offer from them

it was understud we talking and asked abt 2016 car im buying MY CAR In march 2016 that what I asked for ..that was 100% in my mind I was focusing on price bit..even after coming there they asked for Qoute I had with me the sales guy [redacted] took that 2016 VS Qoute took it and showed to his sales Manager .. during entire process no one at THEIR delarship bother to explain me they were sailing me 2015 car with 2016 Quote I had with me (.thats was ended up a really a big nasty joke??) it was night time they were focusing on price they didn't even let me a test drive or nothing ..

Any way my whole family felt sudden shocked in middle of the night to noticed that.. we felt betrayed and deceive thats more than money or model of the car.

How could u imagine that anyone went to new dealership buying a car in March 2016 with a competitive written Quote in thier hand and they betray u and they sold u 2015 Car in 2016 with the Quote of 2016 price..

Any way I contacted them next Morning they asked me to meet with thier generatSales Manager and it was just waste of time no apologize and admissions nothing from them..

I felt shocked and disheartened with thier overall behavior I never ever thought that at new dealership they could sold u a old car..

If there - 5 zero star for option I will definitely go with that..I had text, phone and email conversation record of everything I asked for and the 2016 Nissan Versa SV Model Quote I brought with me . but they deceive, betrayed and trick me in un ethical manner .. and the whole sales team was involved in that..Desired Settlement: They should applozie and reduce the price of the car they sold me cuz they asked me bring a written Qoute with me to match a price their sales person, sales manager didnt go by me they were going by written Qoute and it was 2016 Nissan versa VS Qoute thts why it was understood that I was buying 2016 Car a Car before going there I talked to their internet sales person craig over the phone and makes sure everythin. they assure me they

Asked me to bring the Quote

Business

Response:

Customer believes that we tricked him into buying a 2015 Nissan Versa VS a 2016 Nissan Versa. He had inquired through the Internet that he wanted a price quote on a 2015. We sent him a quote on a 2015. He did however mention that he was looking also at a 2016 Nissan Versa however he was more interested in pricing! So we sent him back a quote on a 2015 Nissan Versa WITH the STOCK NUMBER and VIN # at a price of 15900 Out the Door. He then responded on the next response that he wanted to be at 15000 Out the door. We agreed on 15200 and he came in. When he showed up, all he did was go look at the vehicle and he didnt want to drive. We did the contract on the EXACT car that we quoted with the EXACT VIN # and STOCK #. My finance manager even highlighted that it was a 2015 while they were in the office. They signed and were happy and took delivery of the vehicle. Only to come back the next day saying we pulled a fast one. He knew what he was getting, and just wanted us to discount the vehicle over 2k because it was a 2015 telling us that it was a used car already because we are in 2016. We do have documents proving what he was quoted on and he didnt mention to us that he wanted a different quote that was on a 2016, only emailed us back negotiating on the price on the 2015 we sent him. Please let us know if you need anything else from us. Thank you! - [redacted]

Review: I have purchased 2013 [redacted] leaf from [redacted] of Sacrament on 05/06/16. As of today(07/07/2016), I haven't received my car title. I have spent about 3 hours on finding the reason.

1. Called in early Junt to [redacted] (sales person in [redacted] of Sacrament): He informed to wait for at least two months. This is the usual time for DMV to transfer the title.

2.11 am on 07/07/2016(waited for 15 minutes): Called DMV. DMV informed me that DMV received the fee but didn't received the required document to transfer the title.

2.11:30 am on 07/07/2016(waited for about 25 min): Called [redacted] of Sacrament. They informed me that [redacted] didn't send the Title. They expedite the request last week about it.

3. Called [redacted] at noon(45min): Talk to representative and supervisor: [redacted] unable send title due to they didn't receive the odometer documentation. They requested this document from dealer but they never received it. They asked me to send it and or asked me to inform the dealer.

4. Called Called [redacted] of Sacrament (waited for 20min): informed the whole story and they are looking at the issue.

Due to this, I don't have my title for 2 months and unable to sell my car in time and lost about $3000. On the week I have purchased the car, [redacted] instant cash offer is $7400. Today (07/07/2016), instant cash offer is $5,600. I have replaced all 4 tires and it cost me about $430 at [redacted].

Since it is more than 2 months, If I sell the car, we need to pay tax twice (I paid the sales tax when I purchased the car. New buyer will also need to pay when I sell. We wont have to pay two times if I would have sell the car immediately. This effects the car resale value.)Desired Settlement: I would like to get my car title as soon as possible and need the get the lose of damage for $3000.

Consumer

Response:

Consumer states that they finally received the title last week. However they remain dissatisfied with the business and their handling of the situation. The delay in receiving the title has caused consumer a monetary loss due to the vehicle sale not materializing.

Review: My Car was serviced in late May by the dealer for $1882.62. The radiator was replaced, fluids drained and replaced and crank sensor replaced. It is now June 17 and there are crackling noises coming from the front which I believe is the engine. I have only driven the car a few times since pick up. My complaint is that I reply on the representatives to tell me what is wrong with the vehicle and I pay for the service to diagnose or I pay for repairs. When I am told to pay for a service this expensive, I expect the vehicle to run. An $1882 repair should not be a patch job, it should fix the issue or if they are unsure the issue is fixable, tell me so I do not waste money. My communication with the service rep was that the problem was fixable and I paid to only have continued issues. I want everyone to know that this dealer is like others, it's about making the buck and not providing the best service. I will need to purchase a new car and will not consider this dealer or even Nissan for that matter for my next purchase. This is not the only example of poor service I have had here, it is the most expensive.Desired Settlement: I don't believe I will get my money back but I want other concerned customers to be warned.

Business

Response:

Customer brought in vehicle and stated it would not start. Technicians addressed the initial issue and upon completion of requested service noted further issues requiring further repair. Technicians recommended "New Valve Cover Gaskets", "Front and Rear Brakes", and "New Secondary Timing Chain". Customer declined any further repairs at this time. Customer now reports "crackling noises coming from the front... believe is the engine". The noise reported can be directly linked to the timing chain replacement recommended by the technicians and declined by the customer. We believe, as per the suggestion of the technician, the repair to the Secondary Timing Chain should correct the issue presented by the customer. Should the customer choose to have this repair done, Nissan of Sacramento is happy to offer a 20% discount on the service. Nissan of Sacramento addressed every concern the customer presented and authorized. It is unfortunate the secondary repairs could not be discovered at the time of the initial complaint. The nature of the repairs required addressing the most pressing issue first , (the vehicle being unable to start) before being able to address or even discover the secondary issues. Nissan of Sacramento stands behind the work and recommendations of it's technicians. Our number one focus is creating happy and loyal customers and a work environment of honesty, integrity, and transparency. We strive to do right by our customers first and make a buck last.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Great and fast service we have serviced our leased car. Our Mecanic Axel was amazing. Drew helped my daughter with her car. Drew worked hard and provided amazing customer service to my family when our car was not working. It was Nissan of Roseville's responsibility to fix since the car was leased through them. Nissan of Roseville was unable to help us and we called Nissan of Sacramento and Drew helped us out. He quickly got us a rental free of charge and paid for our towing. He went above and beyond. The service department clerk always answers the phones promptly and I have never had a problem getting in contact with a staff member. Great Job Nissan of Sacramento!

Review: 3 cash purchases of the vehicle and incorrect or fraudulent drawing up of the retail installment agreement to say $1400 when its supposed to say $1000

Please be advised that Nissan of Sacramento, Inc. owes me the sum of $410.00 because of three separate cash purchase transactions for additions made toward the purchase of the

vehicle and the incorrect or fraudulent drawing up of the retail installment agreement at this dealership on July 2, 2013. The entire time in the dealership, it was known to all parties involved (my mother also accompanied me) that in finding a lender, I was putting down only $1000. This was told to the sales manager [redacted] who had been going back and forth between the lenders and the finance manager regarding the vehicle. After finding a lender, we entered the office of the finance manager, [redacted] for the signing of documents and disclosures.

I added to my retail installment agreement GAP insurance coverage, Karr security and a window tint. I paid $1000 cash (10 $100 dollar bills handed over) for the down payment of the car; $500 cash (5 $100 dollar bills handed over) for purchase of Karr security to be installed at a price of $495. I was not given my $5 change. Lastly, I paid $400 (4 $100 dollar bills handed over) for the purchase of a service for window tint on the car at a price of $395. I was not given my $5 change. For all of October and going into November, I have had my auto lender , Capital One Auto Finance advocating on my behalf with Nissan of Sacramento, Inc. regarding my request for a refund on the window tint. I paid for a service and I do not want the service anymore. I called to inquire about getting my money back for the window tint back in August 2013 and talked to a finance manager and he laughed and said that "no one comes back to get their money for a window tint and he said he was busy and he hung up on me". I wonder why is that? As of this date, I have received no response from Nissan of Sacramento, Inc. on this matter directly or through the advocacy team with Capital One Auto Finance.

Desired Settlement: I am requesting $410 owed to me from the purchase of a service for a window tinting that I don't want anymore and my $5 change from the three transactions where I handed the finance manager cash over the price of the accessories purchased.

Business

Response:

Initial Business Response

Case #XXXXXXXX. In her complaint, she wants us to cancel her purchase of window tint for the vehicle and refund her $410.00!!

I spoke with [redacted] and explained that we have a signed contract and that the window tint is a non cancellable item. However, out of a goodwill gesture, I would go ahead and refund $410.00 back to her but it would have to be sent to her lender. At that point, [redacted] got beligerant with me and said I was trying to cheat her and hung up on me. I didn't have to do anything since we have a signed contract but, I still was willing to do it.. At this point, I don't want to send a check to her lender unless she is apologetic and understands that we are not trying to "cheat" her. I'm still willing to do it..

Thank You,

Maita Nissan G.M.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

I have talked to [redacted] (General Manager) since his posting response to Revdex.com and we have resolved the matter contingent upon his confirmation that he would forward the refund of $410.00 to my car lender per our telephone conversation on 12/12/13. I did apologize to him for hanging up on him and in recognizing that even though I was ignored for a long period of time, this matter has come to a resolution because Mr. [redacted] and his noticeable practice of encouraging positive customer service results. Thank you for your assistance Revdex.com! I thank you for you for any all efforts you give to help consumers and the community.

Review: Did not honor the price agreed on e-mail exchange. Extremely rude behavior.

I have agreed on a price for a 2013 Altima over e-mail, and called several times to make sure that this is the price. I told in my e-mail that I would like to purchase the vehicle, sales agent told me to just come over. I drove all the way from Dublin CA to their dealership, canceling my labour day Big Sur family trip on 09/01/13 at 2:30 pm. Not only that I brought another family with me so they can drive the car back. When I arrived their sales person [redacted] said it was a honest mistake and car was $3000 dollar more. I told the agent I have confirmed with two people one over the e-mail, and another person on phone, and told him that I drove 2 hours to come here. He said he will not be able to do anything, I can talk to the sales manager and see if he can do anything. Sales manager [redacted] came and told me it was a honest mistake, and he cannot do anything. He was extremely unbelievably rude from the beginning. He did not allow me to say anything. He told me I have a bad taste in my mouth "infact I do not want to sell you any car". I had no chance of saying explaining anything. I was very polite and was totally shocked hearing that and came out of the dealership. The person I took with me told me why did not you say anything, I said I was so shocked that I just came out. I have confirmed the price with two person one is [redacted] on e-mail and [redacted] over the phone. They even took my information for credit application. Instead of being apologetic and polite they were extremely unbelivably rude. Basically, they told me get out of the dealership. As, witness I had two adults with me. Please see the e-mail conversation below -

To: [redacted]@hotmail.com

If you would like to purchase it just come on in.

-----Original Message-----

From: "[redacted] mailto:"[redacted]

Sent: 9/1/2013 10:02:00 AM

To: "[redacted]"

Subject: Re: 2013 Nissan Altima SL.........[redacted] Nissan

Hi [redacted],

Please give me a call at XXX-XXX-XXXX. I would like to purchase this vehicle.

Thanks,

Sent from my iPhone

On Sep 1, 2013, at 9:08 AM, "[redacted] wrote:

Maita Nissan of Sacramento

2820 Auburn Blvd. Sacramento CA, 95281

Sumit,

stock #XXXXX XXXX Nissan Altima SL $23,485.88 out the door after all Nissan Rebates. There is no more discount, If you want the 0% you will lose $500 in rebate.

XXXXX

2013 ALTIMA 2.5 SL 4DR CVT

KH3-C

SUPER BLACK , BEIGE

MSRP

BASE $27,660

CAL $0

CALIFORNIA EMISSI

FL3 $185

FLOOR MATS PLUS T

MID $0

MID-YEAR CHANGE

MRF $800

MOONROOF

SGD $145

SPLASH GUARDS-BOD

TEC $1,090

TECHNOLOGY PACKAG

Destination & Handling Charge $790



Total $30,670

Internet / Fleet Manager

(XXX) XXX-XXXX store

(XXX) XXX-XXXX cell

[redacted].net Desired Settlement: I would like an apology for their behavior, and honor what they committed on.

Business

Response:

Initial Business Response

I would like to sincerely apologize to Mr. [redacted] for any confusion and take this opportunity to have Mr. [redacted] reach out to me personally at his convinience without pressure. I would like to offer Mr. [redacted] a special price on a new Altima.

[redacted] T [redacted] GM

Contact Phone: XXX-XXX-XXXX

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I have called [redacted] GM of [redacted] Nissan on the number provided. I was able to get hold of him first time, then I called about five times and was not able to get hold of him. I have left couple of voice message, did not get call back or any response.

First time I spoke with him, he apologized that he is in a middle of another meeting, and he will call me back in 15 to 20 minutes. Never got a call back from him. I have called five more times and left voice message twice, no response.

It's now called Nissan of Sacramento. My experience has only been with Service, not Sales, and it has been very good. The service associate is friendly, helpful, very knowledgeable, professional, and I feel as though he makes sure I have the information needed to make the best decisions. Also, while I have had very negative issues with warranty work approvals and how Nissan USA has failed to provide safe and reliable solutions, the team at Nissan of Sacramento has worked very hard to correct problems that are in their power quickly and efficiently. I also believe them to be helpful acting as an advocate for me in my frustrations with Nissan USA. I intend to continue to have my 370Z serviced at Nissan of Sacramento.

Review: A 2014 Nissan Altima SV was advertised for $18,888 on Maita Nissan's website. This price was confirmed by two phone calls. Price was not honored.

On September 11, an advertisement on Maita Nissan's website showed a Storm Blue 2014 Nissan Altima for sale for $18,888. On September 12 at 6:30pm I spoke with [redacted] at Maita and asked him to confirm that that was indeed the price and that the vehicle was indeed in stock. He confirmed the price and inventory. I was not able to make it in to purchase the vehicle that day.

I called again on September 15th at 1:47pm and spoke with [redacted] at Maita. He confirmed yet again that $18,888 was the price and that the car was in stock.

I drove to the dealership and asked to test drive that particular car. It took a while for them to find it, but I eventually got a test drive. I told [redacted] I was interested in moving forward with a purchase.

He went to check with the Finance people to get some preliminary numbers. He came back and said he was sorry, but that was not the price, it was actually at least $2,000 more. I said that was not what the website, [redacted], and you yourself told me. He apologized again saying there must have been a mistake online, but did confirm that he had told me the price was $18,888. I asked them to honor the advertised price or at least work down from the $2000 extra, but he said they would not. I had to leave to make an appointment and could not pursue the issue any further that day. I checked the website a few hours later and they had changed the listed price of the vehicle.

I called [redacted] again at 6:56pm on September 20 to follow up and see if anything could be done to remedy the false advertisement. He said no but to call the General Manager on Monday to check with him.

I called the General Manager at 6:41pm on September 23 and explained the situation to see if we could make a compromise. He said the issue was their internet service provider made a mistake and the website had the wrong price on that vehicle for 3 days. I informed him it that the price was the same for at least 4 days (September 11-15). He changed his answer saying it was the incorrect price for 4 days and nothing could be done.

Maita's radio advertisements say they will never lose a customer over price. Well they may have lost me as a customer since they would not let me pay the price they had advertised.Desired Settlement: I would like them to honor the advertised price of $18,888 for a Storm Blue 2014 Nissan Altima with 5 piece floor mats and splash guards.

Business

Response:

Initial Business Response

The price of 18,888 after all nissan rebates was for a different lower "s" model. I want to once again offer my apology for any confusion. I would like to offer the customer a special price on a 2014 Nissan Altima SV storm blue with floor mats as resolution. stock # XXXXX msrp $25,320. Special price 21,911 plus all applicable fees less a $500.00 nissan rebate and a $500.00 nmac financing rebate. Customer must qualify for and finance with NMAC financing on approved credit to receive the additional 500.00 rebate. This makes the net price of the vehicle after all nissan rebates before any applicable fees 20,911.00. Subject to prior sale

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

As previously stated, the 18,888 price was indeed for an "SV" model. This was confirmed on three occasions by two employees ([redacted] and [redacted]). I drove the SV (exact stock number that was advertised). It was definitely in stock and definitely the one advertised.

If Maita Nissan made a mistake in their pricing, I cannot speak to that. All I know is that I was promised the 18,888 price for the exact SV that I saw online and then test drove.

The "special" price of over $2,000 more than advertised is not acceptable. I will be taking my business elsewhere and recommending others do the same.