Initial Business Response /* (1000, 5, 2015/04/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jimboneauto.com
Mr *** contacted us via email as he has stated and asked we would match a quote on a specific car in our inventoryWe stated that we will
match any quote from a competitorWhen he arrived we asked to see his quoteHe was reluctant at first but after time showed us on his phone that he indeed did have a quote on a SV Altima but the car was $less than oursWe told him that we can not match a quote on a car that is not comparable in priceWe will meet or beat any legitimate quote if they are apples to apples
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Both in email and over the phone we discussed a price for a specific vehicle on JimBones lot
"If that vehicle is on my lot, I will do the $21,quote match."
I asked what documents needed to come with me to complete the deal we had made through email and over the phoneDrivers License and Insurance Information, not a quote to verify against
I had apologies from different people at the dealership for the "mistake" that they made
I'm not sure if it was a "mistake" or a mistakeAll I know is once I had driven from a long way away, they wanted me to pay more for the vehicle/price we had negotiated or buy a different car
My purpose now in responding to this is to make sure all customers of *** *** Nissan don't fall for a bait and switch technique
I deal in good faithThey chose to not honor the deal that we had made via email and over the phone
Initial Business Response /* (1000, 5, 2015/04/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jimboneauto.com
Mr *** contacted us via email as he has stated and asked we would match a quote on a specific car in our inventoryWe stated that we will
match any quote from a competitorWhen he arrived we asked to see his quoteHe was reluctant at first but after time showed us on his phone that he indeed did have a quote on a SV Altima but the car was $less than oursWe told him that we can not match a quote on a car that is not comparable in priceWe will meet or beat any legitimate quote if they are apples to apples
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Both in email and over the phone we discussed a price for a specific vehicle on JimBones lot
"If that vehicle is on my lot, I will do the $21,quote match."
I asked what documents needed to come with me to complete the deal we had made through email and over the phoneDrivers License and Insurance Information, not a quote to verify against
I had apologies from different people at the dealership for the "mistake" that they made
I'm not sure if it was a "mistake" or a mistakeAll I know is once I had driven from a long way away, they wanted me to pay more for the vehicle/price we had negotiated or buy a different car
My purpose now in responding to this is to make sure all customers of *** *** Nissan don't fall for a bait and switch technique
I deal in good faithThey chose to not honor the deal that we had made via email and over the phone