Nissan of Silsbee did sell Ms [redacted] a fully equipped Nissan Rogue SL on Friday March 13th, She initially came in on Friday March 6th and wanted to drive the vehicle over the weekend to insure it was what she wantedThis dealership extended Ms [redacted] this courtesy with the understanding that she would return on Monday March 9th to either purchase the vehicle or return it to Nissan of SilsbeeHowever Ms [redacted] did not return the vehicle on Monday March 6th and did not return our phone calls until Wednesday March 11th We informed Ms [redacted] that she needed to return the vehicle immediately or complete the paperwork to purchase the vehicleShe informed us about concerns with the vehicle and we insured her [at that time] that a multi point inspection had recently been performed in the service departmentNevertheless we would re-check the vehicle for her to insure all systems were operating properly Again we informed Ms [redacted] that all the paperwork needed to be completed & that we would re-check the vehicle once more in our service deptWe received a fax with drafting instructions and proof of insurance from Ms [redacted] on Friday March 13th After receiving the completed paperwork Nissan of Silsbee registered the vehicle and forwarded the appropriate tax, title and license fees to the State of TexasOn Monday March 16th Ms [redacted] brought the vehicle to Nissan of Silsbee's service deptto have any other concerns addressedThe vehicle was re-checked and all systems were found to be operating properly We called Ms [redacted] and informed her that everything was complete and the vehicle was readyWe received full payment from [redacted] credit union and forwarded them the titleMs [redacted] never returned our calls and never picked up her vehicleI spoke to Ms*** today April 2nd and informed her that her vehicle was readyI informed Ms [redacted] that her credit union confirmed that she completed all financial documents, a lien had been registered, state tax title & license fees had been paid and that she purchased the vehicle I also informed Ms [redacted] that the sale would not be rescinded simply because she changed her mindI explained to Ms [redacted] that the state of Txdoes not rescind or refund tax, title & license fees and that she could not abandon the vehicle without incurring storage chargesOur goal is to satisfy each customer to the best of our abilityOn occasion a customer will have buyer's remorse after the saleWe try to resolve such occurrences in a fair and amicable way for all partiesWe can offer Ms [redacted] two options at this timeWe are willing to trade Ms [redacted] into another vehicle of equal or greater value We are willing to rescind the sale if Ms [redacted] will reimburse Nissan of Silsbee for the expenses incurred with the sale & delivery of this vehicle., ie; taxes, title and license fees paid on her behalf to the state of Texas
Per phone conversation with BBB: Complaint: 10306941 I am rejecting this response because: I feel like this car is a lemon. I've been paying almost $600 a month and the car has been in the shop more than we've been able to drive it. I live in Jasper and this is too far to drive to have the car serviced as much as we've had to. I still want a refund for the car and not to have this affect my credit. Sincerely, [redacted]
In reviewing Mr*** concerns about his Nissan Altima, I found that he had the vehicle in our service department on occasions.Once on August ,and October 23, for air bag indicator light on.We serviced the vehicle according to factory specifications and
all repairs were completed.The Aug4th service was due to an "airbag systems re-programming" of the unit.The Oct23rd service was due to a national manufacturer recall for all Nissan Altimas.If you have any questions or need any additional information, please don't hesitate to give me a call.In Good Health,*** ** *** Owner/GMNissan of Silsbee
Mrs. [redacted]'s 2011 Nissan Maxima was impaired due to a minormaintenance item. She did have the vehicle towed to Nissan of Silsbee andthe repairs were performed in order to get her vehicle operating properly.We did charge for the services rendered and the use of the rental unit.The specifics of the repair that Mrs. [redacted] mentioned are as follows,The air filter replacement was recommended to Mrs. [redacted] on 04/04/15.[See attached Complimentary Multi Point Inspection Form] The formannotates that the engine air filter 'May need future attention". The airfilter was not restricting air flow "at that time". However, we did informMrs. [redacted] that we could change it immediately and quoted her the costof $26.60. She declined [see Customer's signature on MPI form] statingthat she didn't have time. At that point the service advisor did tell herthat we could change the air filter on her next visit when she had moretime.On 06/23/15 Mrs. [redacted] experienced a mechanical failure. The vehicle wastowed to Nissan of Silsbee where it was determined that the air filter wasexcessively dirty and restricting air flow to the engine. The air filterwas replaced and the vehicle operation was restored.Mrs. [redacted] was informed [in advance] about the repairs and the cost ofthe rental unit. She chose to keep the rental vehicle for several days inspite of the fact that her vehicle's minor repair was performed within 15minutes of the car arriving at the dealership.I did speak to Mrs. [redacted] on 06/26/15 and explained to her that thevehicle's system operated as designed by the manufacturer in order toprevent any major damage to her engine.On 06/27/15 Mrs. [redacted] came into the dealership, paid her bill andpicked up her vehicle. She was charged for the repair and the rental unit.[see attached repair order]. The sales manager offered to assist with thebill at that time and Mrs. [redacted] refused.We apologize for any misunderstanding between Mrs. [redacted] and Nissan ofSilsbee.In Good Health,[redacted] M. [redacted] Owner/GMNissan of Silsbee3480 Hwy 96 BypassSilsbee, TX 77656
To Whom It May Concern, Nissan of Silsbee is in receipt of the customer's response. Any additional information regarding this complaint should be addressed at the manufacturer level. Since this is a Nissan "manufacturer warranty issue" we recommend that the customer bypass the franchised dealer and pursue his concerns at the manufacturer level.The customer can contact Nissan Consumer Affairs and establish a case file to address any concerns.If you have any questions or need any additional information, please feel free to re-contact Nissan of Silsbee.In Good Health,[redacted] Owner/GM
To All, Briefly, [redacted] gave her credit information & approval to her sister [redacted]. [redacted] attempted to buy a vehicle from this dealership. When [redacted] realized that she was a co-signer on the loan for her sister she changed her mind and rescinded her assistance to...
help her sister. In no way was either [redacted] or [redacted] pressured neither was any information accessed without their authorization or approval. If you have any questions or need any additional information please feel free to contact me directly. Thanks
Mrs. [redacted] DOES NOT have what she called a "predatory loan". To the contrary, she is financed through a prime lender [NMAC] at the low rate of 4.50% interest. To Whom It May Concern,Mrs. [redacted] traded in a base model 2014 Nissan Altima and purchased a fully equipped, top-of-the-line 2015...
Nissan Altima SL {$31,615 + ttl]. She also refinanced a considerable amount of negative equity from the vehicle she traded in. [-$9960.73].The salesperson [[redacted]] spoke to Mrs. [redacted] and explained these figures to her in detail with the understanding that she was trading up to a significantly more expensive model Nissan Altima.We are willing to assist Mrs. [redacted] in every way possible. Upon our last conversation, Mrs [redacted] stated she would like to reduce her monthly note. We would gladly assist Mrs. [redacted] in doing so by utilizing any/all of the dealership's resources and/or lender relationships.If you have any questions or need any additional information, please feel free to contact us here at the dealership. Thank you,[redacted] - Owner/GM
Per phone conversation with Revdex.com:
Complaint: 10306941
I am rejecting this response because: I feel like this car is a lemon. I've been paying almost $600 a month and the car has been in the shop more than we've been able to drive it. I live in Jasper and this is too far to drive to have the car serviced as much as we've had to. I still want a refund for the car and not to have this affect my credit. Sincerely,[redacted]
Nissan of Silsbee did sell Ms. [redacted] a fully equipped 2013 Nissan Rogue SL on Friday March 13th, 2014. She initially came in on Friday March 6th and wanted to drive the vehicle over the weekend to insure it was what she wanted. This dealership extended Ms. [redacted] this courtesy with the...
understanding that she would return on Monday March 9th to either purchase the vehicle or return it to Nissan of Silsbee. However Ms. [redacted] did not return the vehicle on Monday March 6th and did not return our phone calls until Wednesday March 11th. We informed Ms. [redacted] that she needed to return the vehicle immediately or complete the paperwork to purchase the vehicle. She informed us about concerns with the vehicle and we insured her [at that time] that a multi point inspection had recently been performed in the service department. Nevertheless we would re-check the vehicle for her to insure all systems were operating properly. Again we informed Ms. [redacted] that all the paperwork needed to be completed & that we would re-check the vehicle once more in our service dept. We received a fax with drafting instructions and proof of insurance from Ms. [redacted] on Friday March 13th. After receiving the completed paperwork Nissan of Silsbee registered the vehicle and forwarded the appropriate tax, title and license fees to the State of Texas. On Monday March 16th Ms. [redacted] brought the vehicle to Nissan of Silsbee's service dept. to have any other concerns addressed. The vehicle was re-checked and all systems were found to be operating properly. We called Ms. [redacted] and informed her that everything was complete and the vehicle was ready. We received full payment from [redacted] credit union and forwarded them the title. Ms. [redacted] never returned our calls and never picked up her vehicle. I spoke to Ms. [redacted] today April 2nd and informed her that her vehicle was ready. I informed Ms. [redacted] that her credit union confirmed that she completed all financial documents, a lien had been registered, state tax title & license fees had been paid and that she purchased the vehicle. I also informed Ms. [redacted] that the sale would not be rescinded simply because she changed her mind. I explained to Ms. [redacted] that the state of Tx. does not rescind or refund tax, title & license fees and that she could not abandon the vehicle without incurring storage charges. Our goal is to satisfy each customer to the best of our ability. On occasion a customer will have buyer's remorse after the sale. We try to resolve such occurrences in a fair and amicable way for all parties. We can offer Ms. [redacted] two options at this time. 1. We are willing to trade Ms. [redacted] into another vehicle of equal or greater value. 2. We are willing to rescind the sale if Ms. [redacted] will reimburse Nissan of Silsbee for the expenses incurred with the sale & delivery of this vehicle., ie; taxes, title and license fees paid on her behalf to the state of Texas.
We periodically advertise promotions which contain gifts & prizes. These gifts range in value and are valid for anyone matching the winning numbers. We underwrite and insure all of our expensive prizes through a third party to insure prompt payment and to maintain the integrity of the...
promotions. Unfortunately, some prize winners are satisfied with the prizes and some are not. However we do award every valid winner with the applicable prize(s) associated with the program offer. If anyone requests to have their name removed from any future promotions we are more than happy to oblige. If you have any questions or need any additional information please don’t hesitate to contact me directly. Thanks, [redacted]
Nissan of Silsbee did sell Ms [redacted] a fully equipped Nissan Rogue SL on Friday March 13th, She initially came in on Friday March 6th and wanted to drive the vehicle over the weekend to insure it was what she wantedThis dealership extended Ms [redacted] this courtesy with the understanding that she would return on Monday March 9th to either purchase the vehicle or return it to Nissan of SilsbeeHowever Ms [redacted] did not return the vehicle on Monday March 6th and did not return our phone calls until Wednesday March 11th We informed Ms [redacted] that she needed to return the vehicle immediately or complete the paperwork to purchase the vehicleShe informed us about concerns with the vehicle and we insured her [at that time] that a multi point inspection had recently been performed in the service departmentNevertheless we would re-check the vehicle for her to insure all systems were operating properly Again we informed Ms [redacted] that all the paperwork needed to be completed & that we would re-check the vehicle once more in our service deptWe received a fax with drafting instructions and proof of insurance from Ms [redacted] on Friday March 13th After receiving the completed paperwork Nissan of Silsbee registered the vehicle and forwarded the appropriate tax, title and license fees to the State of TexasOn Monday March 16th Ms [redacted] brought the vehicle to Nissan of Silsbee's service deptto have any other concerns addressedThe vehicle was re-checked and all systems were found to be operating properly We called Ms [redacted] and informed her that everything was complete and the vehicle was readyWe received full payment from [redacted] credit union and forwarded them the titleMs [redacted] never returned our calls and never picked up her vehicleI spoke to Ms*** today April 2nd and informed her that her vehicle was readyI informed Ms [redacted] that her credit union confirmed that she completed all financial documents, a lien had been registered, state tax title & license fees had been paid and that she purchased the vehicle I also informed Ms [redacted] that the sale would not be rescinded simply because she changed her mindI explained to Ms [redacted] that the state of Txdoes not rescind or refund tax, title & license fees and that she could not abandon the vehicle without incurring storage chargesOur goal is to satisfy each customer to the best of our abilityOn occasion a customer will have buyer's remorse after the saleWe try to resolve such occurrences in a fair and amicable way for all partiesWe can offer Ms [redacted] two options at this timeWe are willing to trade Ms [redacted] into another vehicle of equal or greater value We are willing to rescind the sale if Ms [redacted] will reimburse Nissan of Silsbee for the expenses incurred with the sale & delivery of this vehicle., ie; taxes, title and license fees paid on her behalf to the state of Texas
Per phone conversation with BBB: Complaint: 10306941 I am rejecting this response because: I feel like this car is a lemon. I've been paying almost $600 a month and the car has been in the shop more than we've been able to drive it. I live in Jasper and this is too far to drive to have the car serviced as much as we've had to. I still want a refund for the car and not to have this affect my credit. Sincerely, [redacted]
In reviewing Mr*** concerns about his Nissan Altima, I found that he had the vehicle in our service department on occasions.Once on August ,and October 23, for air bag indicator light on.We serviced the vehicle according to factory specifications and
all repairs were completed.The Aug4th service was due to an "airbag systems re-programming" of the unit.The Oct23rd service was due to a national manufacturer recall for all Nissan Altimas.If you have any questions or need any additional information, please don't hesitate to give me a call.In Good Health,*** ** *** Owner/GMNissan of Silsbee
Mrs. [redacted]'s 2011 Nissan Maxima was impaired due to a minormaintenance item. She did have the vehicle towed to Nissan of Silsbee andthe repairs were performed in order to get her vehicle operating properly.We did charge for the services rendered and the use of the rental unit.The specifics of the repair that Mrs. [redacted] mentioned are as follows,The air filter replacement was recommended to Mrs. [redacted] on 04/04/15.[See attached Complimentary Multi Point Inspection Form] The formannotates that the engine air filter 'May need future attention". The airfilter was not restricting air flow "at that time". However, we did informMrs. [redacted] that we could change it immediately and quoted her the costof $26.60. She declined [see Customer's signature on MPI form] statingthat she didn't have time. At that point the service advisor did tell herthat we could change the air filter on her next visit when she had moretime.On 06/23/15 Mrs. [redacted] experienced a mechanical failure. The vehicle wastowed to Nissan of Silsbee where it was determined that the air filter wasexcessively dirty and restricting air flow to the engine. The air filterwas replaced and the vehicle operation was restored.Mrs. [redacted] was informed [in advance] about the repairs and the cost ofthe rental unit. She chose to keep the rental vehicle for several days inspite of the fact that her vehicle's minor repair was performed within 15minutes of the car arriving at the dealership.I did speak to Mrs. [redacted] on 06/26/15 and explained to her that thevehicle's system operated as designed by the manufacturer in order toprevent any major damage to her engine.On 06/27/15 Mrs. [redacted] came into the dealership, paid her bill andpicked up her vehicle. She was charged for the repair and the rental unit.[see attached repair order]. The sales manager offered to assist with thebill at that time and Mrs. [redacted] refused.We apologize for any misunderstanding between Mrs. [redacted] and Nissan ofSilsbee.In Good Health,[redacted] M. [redacted] Owner/GMNissan of Silsbee3480 Hwy 96 BypassSilsbee, TX 77656
To Whom It May Concern, Nissan of Silsbee is in receipt of the customer's response. Any additional information regarding this complaint should be addressed at the manufacturer level. Since this is a Nissan "manufacturer warranty issue" we recommend that the customer bypass the franchised dealer and pursue his concerns at the manufacturer level.The customer can contact Nissan Consumer Affairs and establish a case file to address any concerns.If you have any questions or need any additional information, please feel free to re-contact Nissan of Silsbee.In Good Health,[redacted] Owner/GM
To All, Briefly, [redacted] gave her credit information & approval to her sister [redacted]. [redacted] attempted to buy a vehicle from this dealership. When [redacted] realized that she was a co-signer on the loan for her sister she changed her mind and rescinded her assistance to...
help her sister. In no way was either [redacted] or [redacted] pressured neither was any information accessed without their authorization or approval. If you have any questions or need any additional information please feel free to contact me directly. Thanks
Mrs. [redacted] DOES NOT have what she called a "predatory loan". To the contrary, she is financed through a prime lender [NMAC] at the low rate of 4.50% interest. To Whom It May Concern,Mrs. [redacted] traded in a base model 2014 Nissan Altima and purchased a fully equipped, top-of-the-line 2015...
Nissan Altima SL {$31,615 + ttl]. She also refinanced a considerable amount of negative equity from the vehicle she traded in. [-$9960.73].The salesperson [[redacted]] spoke to Mrs. [redacted] and explained these figures to her in detail with the understanding that she was trading up to a significantly more expensive model Nissan Altima.We are willing to assist Mrs. [redacted] in every way possible. Upon our last conversation, Mrs [redacted] stated she would like to reduce her monthly note. We would gladly assist Mrs. [redacted] in doing so by utilizing any/all of the dealership's resources and/or lender relationships.If you have any questions or need any additional information, please feel free to contact us here at the dealership. Thank you,[redacted] - Owner/GM
Per phone conversation with Revdex.com:
Complaint: 10306941
I am rejecting this response because: I feel like this car is a lemon. I've been paying almost $600 a month and the car has been in the shop more than we've been able to drive it. I live in Jasper and this is too far to drive to have the car serviced as much as we've had to. I still want a refund for the car and not to have this affect my credit. Sincerely,[redacted]
Nissan of Silsbee did sell Ms. [redacted] a fully equipped 2013 Nissan Rogue SL on Friday March 13th, 2014. She initially came in on Friday March 6th and wanted to drive the vehicle over the weekend to insure it was what she wanted. This dealership extended Ms. [redacted] this courtesy with the...
understanding that she would return on Monday March 9th to either purchase the vehicle or return it to Nissan of Silsbee. However Ms. [redacted] did not return the vehicle on Monday March 6th and did not return our phone calls until Wednesday March 11th. We informed Ms. [redacted] that she needed to return the vehicle immediately or complete the paperwork to purchase the vehicle. She informed us about concerns with the vehicle and we insured her [at that time] that a multi point inspection had recently been performed in the service department. Nevertheless we would re-check the vehicle for her to insure all systems were operating properly. Again we informed Ms. [redacted] that all the paperwork needed to be completed & that we would re-check the vehicle once more in our service dept. We received a fax with drafting instructions and proof of insurance from Ms. [redacted] on Friday March 13th. After receiving the completed paperwork Nissan of Silsbee registered the vehicle and forwarded the appropriate tax, title and license fees to the State of Texas. On Monday March 16th Ms. [redacted] brought the vehicle to Nissan of Silsbee's service dept. to have any other concerns addressed. The vehicle was re-checked and all systems were found to be operating properly. We called Ms. [redacted] and informed her that everything was complete and the vehicle was ready. We received full payment from [redacted] credit union and forwarded them the title. Ms. [redacted] never returned our calls and never picked up her vehicle. I spoke to Ms. [redacted] today April 2nd and informed her that her vehicle was ready. I informed Ms. [redacted] that her credit union confirmed that she completed all financial documents, a lien had been registered, state tax title & license fees had been paid and that she purchased the vehicle. I also informed Ms. [redacted] that the sale would not be rescinded simply because she changed her mind. I explained to Ms. [redacted] that the state of Tx. does not rescind or refund tax, title & license fees and that she could not abandon the vehicle without incurring storage charges. Our goal is to satisfy each customer to the best of our ability. On occasion a customer will have buyer's remorse after the sale. We try to resolve such occurrences in a fair and amicable way for all parties. We can offer Ms. [redacted] two options at this time. 1. We are willing to trade Ms. [redacted] into another vehicle of equal or greater value. 2. We are willing to rescind the sale if Ms. [redacted] will reimburse Nissan of Silsbee for the expenses incurred with the sale & delivery of this vehicle., ie; taxes, title and license fees paid on her behalf to the state of Texas.
We periodically advertise promotions which contain gifts & prizes. These gifts range in value and are valid for anyone matching the winning numbers. We underwrite and insure all of our expensive prizes through a third party to insure prompt payment and to maintain the integrity of the...
promotions. Unfortunately, some prize winners are satisfied with the prizes and some are not. However we do award every valid winner with the applicable prize(s) associated with the program offer. If anyone requests to have their name removed from any future promotions we are more than happy to oblige. If you have any questions or need any additional information please don’t hesitate to contact me directly. Thanks, [redacted]
Complaint: 10720611
I am rejecting this response because: As of today (8/13/15) no one has called me.
Sincerely,
[redacted]