Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Joseph R***, the General Manager, spoke to the consumerThere was a misunderstanding with the national adWe did offer the national ad, but it was for a basic modelThe customer was interested in a premium modelThey are coming back in to go over their options with Joseph R***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***my husband was in the showroomI called afterwards to try to get helpThen I spoke with s man named DaveHe told me that he would take the returning car if we lease a new car from his dealerThey all cover each otherLiarsWhy they do not sustain what they told to me and to my husband ? they know what they are doung is wrong and against the customers' rights.Honestly I was expecting this kind of responseHorrible dealer and its staff.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
David,This customer was in our showroom and did want to return her leased vehicleOur practice is to always help any Nissan customer in any way possibleUnfortunately, in this case, we did not have any more room to store more vehiclesTherefore, her vehicle would have been left on the street with
no plates, in which we cannot insureWhen they are stored on our private property, the dealership will assume full responsibilityWe are overstocked right now and have a “one vehicle in, one vehicle out” policy for storing vehiclesThank you for taking the time to review my response and I look forward to hearing from you soon.Thank you,Joe R***
DO NOT BUY or ATTEMPT TO BUY A CAR FROM SI NISSAN!!!! I, too, spent over 4 hours at this dealership only to walk out frustrated, lied to and ANGRY, with NO CAR! I walked in at 11:30AM this morning, spoke with the sales manager, Adrian, who promised I would get the deal I came for with no hassle. I told him what I wanted to spend for a lease on a Rogue and he agreed after 45 minutes of discussing it. I waited 4 hours only to be assigned 2 different cars because they were either damaged or the wrong model. This waisted 2 hours! When I finally got to see my car and approve it, I was ushered into the tiny room with the finance guy who started quoting me crazy costs that were NEVER discussed. I told the general manager I wanted a price that included EVERYTHING except my 1st month payment, DMV fees and acquisition fees (that I understand are extra.) They never included the taxes in my pricing, added a bunch of other fees like destination fees and, all in all, my monthly price went up from $299 to $411!!!!!! It's the old bait and switch! A real waste of my time!! I've been leasing for over 12 years and NEVER came upon worst bottom-feeders than the salespeople at Staten Island Nissan!!! Stay Away!! Manhattan Nissan has been and will continue to be my dealer of choice!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Joseph R***, the General Manager, spoke to the consumerThere was a misunderstanding with the national adWe did offer the national ad, but it was for a basic modelThe customer was interested in a premium modelThey are coming back in to go over their options with Joseph R***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***my husband was in the showroomI called afterwards to try to get helpThen I spoke with s man named DaveHe told me that he would take the returning car if we lease a new car from his dealerThey all cover each otherLiarsWhy they do not sustain what they told to me and to my husband ? they know what they are doung is wrong and against the customers' rights.Honestly I was expecting this kind of responseHorrible dealer and its staff.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
David,This customer was in our showroom and did want to return her leased vehicleOur practice is to always help any Nissan customer in any way possibleUnfortunately, in this case, we did not have any more room to store more vehiclesTherefore, her vehicle would have been left on the street with
no plates, in which we cannot insureWhen they are stored on our private property, the dealership will assume full responsibilityWe are overstocked right now and have a “one vehicle in, one vehicle out” policy for storing vehiclesThank you for taking the time to review my response and I look forward to hearing from you soon.Thank you,Joe R***
DO NOT BUY or ATTEMPT TO BUY A CAR FROM SI NISSAN!!!! I, too, spent over 4 hours at this dealership only to walk out frustrated, lied to and ANGRY, with NO CAR! I walked in at 11:30AM this morning, spoke with the sales manager, Adrian, who promised I would get the deal I came for with no hassle. I told him what I wanted to spend for a lease on a Rogue and he agreed after 45 minutes of discussing it. I waited 4 hours only to be assigned 2 different cars because they were either damaged or the wrong model. This waisted 2 hours! When I finally got to see my car and approve it, I was ushered into the tiny room with the finance guy who started quoting me crazy costs that were NEVER discussed. I told the general manager I wanted a price that included EVERYTHING except my 1st month payment, DMV fees and acquisition fees (that I understand are extra.) They never included the taxes in my pricing, added a bunch of other fees like destination fees and, all in all, my monthly price went up from $299 to $411!!!!!! It's the old bait and switch! A real waste of my time!! I've been leasing for over 12 years and NEVER came upon worst bottom-feeders than the salespeople at Staten Island Nissan!!! Stay Away!! Manhattan Nissan has been and will continue to be my dealer of choice!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]