Nissen Staffing Continuum

Review: this staffing agency is supposed to be open till 5 o'clock Monday through Friday. I was promised to get my pay right after work on Friday. I work 730 to 330 everyday Monday through Friday through the staffing agency. I arrived at the staffing agency at 4 o'clock. They share a building with the Waukesha Freeman. the Waukesha Freeman specialist said the staff agency closed early because they didn't have any clients. I was unable to get my pay as promised. I have a problem with their business closing early when they say they're supposed to be open til 5 o'clock. it's inconsistent in ridiculous. this put me in a huge bind for the weekend. I could understand if they needed the send some people home but they should have at least one person there working till 5 o'clock. I also tried to call and leave a message but there's a busy signal when they were closed; they need to have a voicemail greetings so clients can leave a message. I am highly disappointed. this all happened today Friday November 29th 2013.Desired Settlement: I want Nissen staffing to keep consistency with their hours of operation, in order to avoid confusion and disappointments in the future. I also want an apology for them screwing up my financial plans this weekend. and assurance that they will stick with their hours listed regardless of how many clients are coming in during the day. they also need to add a voicemail greeting for people leave messages. I don't want to ever have to deal with this again.

Business

Response:

We did indeed close early shortly after 4 p.m. on Friday, November 29th, 2013 (the Friday after Thanksgiving Day). It is our general practice to be open from 8 a.m. to 5 p.m. Monday through Friday with the exception of holidays. On typical business days, we staff our Front Desk with a Front Office Representative in our Waukesha office from 7 a.m. to 4 p.m. A Recruiter staffs the Front Desk from 4 p.m. to 5 p.m., the one hour we do not have Front Office coverage. Typically on the day after Thanksgiving, we have somewhat of a skeleton crew working due to many of our staff members using a vacation day. Because it’s incredibly slower than normal, we allow more staff members to take a vacation day than we would allow during a normal business weekday. On this said day, due to it being the day after the holiday and the phones and office traffic being considerably slow, coupled with the large number of our client companies who did not have our associates working due to plant and business closures (due to the long holiday weekend) a Manager said the skeleton staff working that day could leave a little early. The remaining staff who were in the office on this day in our Waukesha location for the last 45 minutes or so of the business day were not part of the Front Office team and were unaware that there was still the potential that an associate could be coming to pick up a paycheck or global cash card (alternate method of receiving their pay). They also were unaware that a sign should be displayed on our Front Door containing information about the closure and an emergency contact number should an applicant or associate need to contact us.

[redacted] indicated that he called the office telephone number when he learned from the Waukesha Freeman’s Front Office team (whom we share the lobby with) that we had closed early. He said he received a busy signal. Upon looking at the phone logs and master activity reports from this afternoon, we do not see any congestion of our phone lines. We also do not see that they were not functioning. We see incoming and outgoing calls throughout the course of the entire day. Our West Allis location shares the same telephone system with our Waukesha location, which means we share all lines. We do not have separate numbers for the Waukesha Office and our West Allis Office. When someone calls in, it rings in both locations and whoever answers it, answers it. We are all connected by our one main phone number: [redacted]. Our West Allis office was indeed staffed until 5 p.m. We have 15 incoming telephone lines. Should all 15 lines be tied up – we have an overflow company that we use, called SIP Station where we can add additional lines to the 15 via the Internet. No one should ever receive a busy signal. We do not understand how Mr. [redacted] received a busy signal. We also have an after hours greeting that automatically turns on at 5 p.m.on weekdays (and throughout weekends). Seeing he called prior to 5 p.m., no greeting would have played as it wasn’t yet turned on. A live person would have answered the phone.

We could have rectified the situation immediately had Mr. Thomson been able to speak with someone from our West Allis office over the telephone. Our Front Office Supervisor was working out of West Allis on this day. She resides in Waukesha and could have easily left the West Allis office and met him at our Waukesha office to give him his paycheck.

On the very rare occasions that we do close early, we have implemented a policy that our telephone recording is changed to explain the circumstances/situation regarding the closure and also have an emergency contact number should an applicant, client or associate need to contact us immediately. It is unfortunate that [redacted] obtained a busy signal, but as stated above we are unsure as to how this could have happened.

We are truly sorry for the inconvenience this caused [redacted]. We have reached out to him via telephone and e-mail, but have not yet connected. We will continue our attempts until we speak with him. At Nissen Staffing Continuum, Inc. we pride ourselves on our company Goals and Values that have been in place since the inception of our company in 1997:

· Responsive Personalized Service

· Customer Service Commitment

· Associate Satisfaction & Loyalty

· Effective Work Force Planning

· Strategic Redeployment

· Employee Safety

· Cost Control

· Continuous Improvement

If you have any questions, please do not hesitate to contact us.

Operations Manager

732 Clinton Street

Waukesha, WI 53186

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.