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Nite Owl Appliance Repairs

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Reviews Nite Owl Appliance Repairs

Nite Owl Appliance Repairs Reviews (4)

In response the service to install an outlet under the sink is what was charged to the customer The service thru the mftr was to only install a recall assy kit to the dwThe mftr only covers the recall kitWe were previously advised by the mftr the recall kit needed to be plugged into an home electrical outlet, not hard wired in like her unit was previously installed The mftr does not cover for an electrical outlet to be installed under the sinkWe were only going by the mftr instructions originally given to us for the recall part only We have been in contact with Bosch in regards to changing her install of the recall kit back to the hardwire to the junction boxThe Bosch had contacted the customer in regards to us coming back out to reconnect unit to junction box The customer is refusing for us to come back out, so Bosch will be sending out another technician for the serviceWe never said "you have a fire hazard pay us money or live with the fire hazard till you can make alternate arrangements." Technician advised to have an electrician come out to install the home outlet, so then the mftr recall kit can be installed Again the mrs kept requesting the technician to do the work since he was there & she would not have to get an appt with an electricianWe have never been deceptive on our business practices The technician was only trying to accommodate the customers request This was the only time ever had a technician done any electrical work in any customers homeWhich the technician has been repermanded for his actionsWe do apologize for his actions and the inconvenience this has caused the customerWe also have noted the customers file we can offer her 10% off a future part sale only The customers refund check has been sent back to her, she should be receiving it any dayAgain we apologize that she has had this experience The manufacturer will be addressing any further concerns with her unitThank you

The customers original install was hard wired into an external junction box Per the recall for the power cord thru the manufacturers instructions the kit is assembly(whole piece) which in turn includes an attached prong plug that is to be plugged directly into an electrical outlet By cutting the power cord off of the recall box & removing the prong cord would be altering the recall kit, which is not suggested to do We have had instances of that happening during the early stages of the recall notice, which caused electronic board failures Since then the manufacturer has update the assembly It is highly suggested to have the prong outlet installed We normally do not do anything with the external electrical of the home, even though the home electrical is not part of the service the manufacturer is providing The technician never stated he was a certified electrician He advised the customer to have the outlet installed & we would then come back to install the power cordThe mrs had asked the technician multiple times if he could please do both services so she can be able to use her dishwasher again The technician proceeded to assist the customer in her request The electrical box installed is fine, just needed to be refastened to the wallThe mrs was unavailable to review the service prior to the technician leaving since she had gone upstairs to take a shower The technician did go into the living room and asked the Mr to come into the kitchen to see the work since the service for both electrical was completedMr came into the kitchen tech advised service was completed for review & he can then sign off on the invoice after reviewTech asked if he had any ?'s, none were askedMr signed invoice, technician gathered his tools and job marked as completed We have been in contact thru email with the Mrs, she has stated she talked to an electrician, but had not had any further corrections made We also have been in contact with the mftr, which had stated they did not feel we did anything wrong with our install And they made contact with the customer to advise we would be able to come back out to remove the electrical & have just the hard wire junction box for her connection She denied for us to come to the home The mftr offered for alt service technicians which she supposedly accepted those service dates We will forward her re-embursement check to her, she should expect it around the end of the month/beg next month

case # [redacted] - [redacted] Reply: We can at this time only refund the $that you had paid to us We have not received any other information from you or any other company that you may have had come to your homePlease forward the receipt of service to us, we will then contact that company to verify the service that was done & charges that were paid for by you to that company if you want the additional $to be processed If not we will process the $that you had only paid to us in the next days

This customer has a contract with Warrantech extended warranty companyThey collected the premium for the contractWe do not collect any money from the customer & her contract is Not with us The warranty company has already replaced the motor in this unit previous times for noise The unit is working, is only noisey Per her warranty company they are not going to replace the motor for a noise issueThe contract only covers mechanical & electrical failures of the unit Noise is not considered a covered failureWhen the warranty company advises us this is not a covered issue, they are suppose to contact the customer to advise no further service would be given at that timeWe are no longer involvedThere is nothing we can do for her on this service It has been closed out per her warranty companyShe may contact the warranty company for a 2nd opinion They may or may not honor oneAgain that is up to her warranty company Thank you

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