NiteFlirt

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ On May 3, we were requested to close the NiteFlirt account associated with the email address [redacted] @gmail.comUpon receipt of this request, we closed that account Since then, we have not heard anything regarding the phone number (XXX) XXX-XXXXI see that we do have another account that was created using our phone system by calling 800-TO-FLIRT that also uses this numberWe have now closed this account also and credited the remaining balance of $back to the card on file ending in *** Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) My response: The business is fully aware that on May and several times in the days thereafter, they were expressly asked to block the credit card ending in ***(See emails below)Due to their failure to close the account and block the credit card as requested, it is requested again that they rebate the charges that took place, including those more than a month later Please rebate the $that was charged after you were aware that we were having a problem and specifically asked the card be blocked Thank you Forwarded message From: NiteFlirt Support Date: Mon, May 4, at 11:AM Subject: NiteFlirt Help Center Re: close my account please To: telephoneXXXXXX # Type your reply above this line, please! # Your request (#XXXXX) has been updatedReply to this email or follow the link below: http://support.niteflirt.com/requests/XXXXX NF Help Center (NiteFlirt Help Center) May 4, 8:AM Request #XXXXX "please credit back the unused po..." was closed and merged into this requestLast comment in request #XXXXX: Please close my account IMMEDIATELY and BLOCK the above phone number and the following credit card from any further use: VISA XXXX-XXXX-XXXX-XXXX PLEASE CONFIRM when this has been done to [redacted] @GMail.com [redacted] AND PLEASE CREDIT REMAINING BALANCE BACK TO MY CREDIT CARD telephoneXXXXXX May 3, 12:PM Please close my account IMMEDIATELY and BLOCK the above phone number and the following credit card from any further use: VISA XXXX-XXXX-XXXX-XXXX PLEASE CONFIRM when this has been done to [redacted] @GMail.com This email is a service from NiteFlirt Help Center Message-Id:Y10QSJ3V_XXXXXXc5241b2_40d43fec1c4cdXXXXXXXXX_sprut Final Business Response / [redacted] (4000, 9, 2015/06/30) */ On May 03, at 12:46pm PST and on May 03, at 12:50pm PST we were contacted by Mr [redacted] requesting that his account associated with the email address [redacted] @gmail.com be closedWe responded informing him the account had been closedThe phone number and credit card in question were not associated with the account (NiteFlirt ID XXXXXXXX) therefore no action was taken in regards to those numbersOn May XX XX:XX pm we were again asked to close the account and we informed him again it had been closed NiteFlirt also has members who earn money on our serviceTo protect them and their accounts we are not able to block a phone number or card unless it is requested from the account ownerThis could prevent a member who earns money on the service from making moneyFor the security of these member's accounts we also do not provide this information to people in circumstances such as this as we want to be sure we are protecting our member's privacy Not until we were notified with this complaint did we know Mr [redacted] also had another account that he would also liked closed (NiteFlirt ID XXXXXXXX)We have since closed that account and refunded the remaining balance of $as previously notedThe remaining money that was charged to his card has been spent on NiteFlirt and paid out to the Flirts he contacted Upon further investigation, I see that Mr [redacted] has used our service in the past and asked for other phone numbers and credit cards to be blocked, which we complied withThere were some technical issues with this request and we worked with him at length until it was resolvedWhile we would like to help Mr [redacted] we just are not able to prevent someone from using the service again if they use new information, such as email address, phone number and credit card, when they join againAlso, Mr [redacted] has worked with us before and is aware that we are more then happy to help when we have all the informationIf he would have told us he had another account, we would have happily assisted him as we have in the pastInstead, he chose to use the service and then came to the Revdex.com to request a refund for the funds spentWe do regret we are not able to provide him with a refund for funds already spent on the service and therefore are unable to respond to his complaint to his satisfaction Final Consumer Response / [redacted] (4200, 11, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is a very specific issue that business is avoiding that is at the heart of the request for the return of $ On May 3rd it was requested that the credit card ending in [redacted] be blockedThat request was made several times after, as well We are simply asking the $in charges that were made after we requested the credit card be blocked be credited back to us

Initial Business Response /* (1000, 5, 2015/06/23) */
On May 3, 2015 we were requested to close the NiteFlirt account associated with the email address [redacted]@gmail.com. Upon receipt of this request, we closed that account.
Since then, we have not heard anything regarding the...

phone number (XXX) XXX-XXXX. I see that we do have another account that was created using our phone system by calling 800-TO-FLIRT that also uses this number. We have now closed this account also and credited the remaining balance of $2.15 back to the card on file ending in [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My response: The business is fully aware that on May 3 and several times in the days thereafter, they were expressly asked to block the credit card ending in [redacted]. (See emails below). Due to their failure to close the account and block the credit card as requested, it is requested again that they rebate the charges that took place, including those more than a month later.
Please rebate the $27 that was charged after you were aware that we were having a problem and specifically asked the card be blocked.
Thank you.
Forwarded message
From: NiteFlirt Support
Date: Mon, May 4, 2015 at 11:48 AM
Subject: NiteFlirt Help Center Re: close my account please
To: telephoneXXXXXX
# Type your reply above this line, please! #
Your request (#XXXXX) has been updated. Reply to this email or follow the link below:
http://support.niteflirt.com/requests/XXXXX
NF Help Center (NiteFlirt Help Center)
May 4, 8:48 AM
Request #XXXXX "please credit back the unused po..." was closed and merged into this request. Last comment in request #XXXXX:
Please close my account IMMEDIATELY and BLOCK the above phone number and the following credit card from any further use: VISA XXXX-XXXX-XXXX-XXXX.
PLEASE CONFIRM when this has been done to [redacted]@GMail.com
[redacted] AND PLEASE CREDIT REMAINING BALANCE BACK TO MY CREDIT CARD.
telephoneXXXXXX
May 3, 12:46 PM
Please close my account IMMEDIATELY and BLOCK the above phone number and the following credit card from any further use: VISA XXXX-XXXX-XXXX-XXXX.
PLEASE CONFIRM when this has been done to [redacted]@GMail.com
This email is a service from NiteFlirt Help Center.
Message-Id:Y10QSJ3V_XXXXXXc5241b2_40d43fec1c4cdXXXXXXXXX_sprut
Final Business Response /* (4000, 9, 2015/06/30) */
On May 03, 2015 at 12:46pm PST and on May 03, 2015 at 12:50pm PST we were contacted by Mr. [redacted] requesting that his account associated with the email address [redacted]@gmail.com be closed. We responded informing him the account had been closed. The phone number and credit card in question were not associated with the account (NiteFlirt ID XXXXXXXX) therefore no action was taken in regards to those numbers. On May XX XX:XX pm we were again asked to close the account and we informed him again it had been closed.
NiteFlirt also has members who earn money on our service. To protect them and their accounts we are not able to block a phone number or card unless it is requested from the account owner. This could prevent a member who earns money on the service from making money. For the security of these member's accounts we also do not provide this information to people in circumstances such as this as we want to be sure we are protecting our member's privacy.
Not until we were notified with this complaint did we know Mr. [redacted] also had another account that he would also liked closed (NiteFlirt ID XXXXXXXX). We have since closed that account and refunded the remaining balance of $2.15 as previously noted. The remaining money that was charged to his card has been spent on NiteFlirt and paid out to the Flirts he contacted.
Upon further investigation, I see that Mr. [redacted] has used our service in the past and asked for other phone numbers and credit cards to be blocked, which we complied with. There were some technical issues with this request and we worked with him at length until it was resolved. While we would like to help Mr. [redacted] we just are not able to prevent someone from using the service again if they use new information, such as email address, phone number and credit card, when they join again. Also, Mr. [redacted] has worked with us before and is aware that we are more then happy to help when we have all the information. If he would have told us he had another account, we would have happily assisted him as we have in the past. Instead, he chose to use the service and then came to the Revdex.com to request a refund for the funds spent. We do regret we are not able to provide him with a refund for funds already spent on the service and therefore are unable to respond to his complaint to his satisfaction.
Final Consumer Response /* (4200, 11, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is a very specific issue that business is avoiding that is at the heart of the request for the return of $27.
On May 3rd it was requested that the credit card ending in [redacted] be blocked. That request was made several times after, as well.
We are simply asking the $27 in charges that were made after we requested the credit card be blocked be credited back to us.