NiteLights of Cleveland, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID I returned the companies call and spoke to the owner I reiterated there is nothing they can do as I used another company to make the repairs and adjustments The proof of their sincerity will be if/when I have another issue and if they return my calls then You may consider this issue closed.
Regards,
Marc Pignataro

We will be happy to replace the LED bulb and I apologize for the inconvenienceI can call you first or just come there tomorrow 8/16/and get the bulb resolvedPlease let me know how to proceed. Todd M***440-666-

The complaint has been resolved, services were rendered

Per the customer request I called and left a message on 10/21/14. Told customer if there was anything we could do to make it right in their eyes to please call back to let me know. If there is anything further please advise
Thank you,
Todd Moore
President
Nitelights of
Cleveland, Inc
440-666-

Hello, we received the complaint on 11/28 and it was taken care of and resolved on 11/29. Honestly this service call just slipped through the cracks somehow. Our business is growing and we are a seasonal.  The end of the year is typically the busiest, this year especially. We have put forth new...

policies to remedy these issues from happening in the future.

Consumer confirmed resolution via phone:Company did not state to the consumer why it took so long to call him back but the company did come out and service the issue.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Replacing the bulb on 8/16/16 is fine. Please come into the office if you need a reminder, which bulb is burnt out, and/or please confirm once completed.
Regards,
[redacted]