I have reviewed all notes and activity on the account I have read the email in October requesting the account to be canceled as well as the reply asking the customer to call The account was canceled recently after a phone conversation with our Billing Department The customer insists a call was made, the account was not used I am happy to apply a refund of service The request was for $26.00, I feel a month refund is more appropriate $will be refunded to the Credit Card listed on the account Refunds typically take business days to complete I sincerely hope we are able to be of use in future marketing needs
I have reviewed the account and all of the notes Basic troubleshooting was done over system messages, so there is very little detail to go on I am certain we could have isolated why the customer was having issues While we would love the opportunity to provide services to the customer, we understand that the service wasn't utilized I am happy to provide a refund in the full amount of $to the customer I sincerely hope we can be of service in the future The refund will take approximately business days to process
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [We have paid for services rendered Any monies kept by Constant Contact at this point is a de facto early termination penalty.] Regards, [redacted]
I have reviewed all notes and activity on the account I have read the email in October requesting the account to be canceled as well as the reply asking the customer to call The account was canceled recently after a phone conversation with our Billing Department The customer insists a call was made, the account was not used I am happy to apply a refund of service The request was for $26.00, I feel a month refund is more appropriate $will be refunded to the Credit Card listed on the account Refunds typically take business days to complete I sincerely hope we are able to be of use in future marketing needs
I have reviewed the account and all of the notes Basic troubleshooting was done over system messages, so there is very little detail to go on I am certain we could have isolated why the customer was having issues While we would love the opportunity to provide services to the customer, we understand that the service wasn't utilized I am happy to provide a refund in the full amount of $to the customer I sincerely hope we can be of service in the future The refund will take approximately business days to process
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [We have paid for services rendered Any monies kept by Constant Contact at this point is a de facto early termination penalty.] Regards, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Nitro Hobbies has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]