Nittany Business Movers, Inc.

Review: I used this company to move my furniture. The movers dropped my couch and damaged the furniture. They also cut my leather furniture by wrapping it in tape/shrink wrap. I've contacted the company a handful of times and they have yet to cover the damage to my property.Desired Settlement: I want the company to reimburse me for damages to my property.

Business

Response:

October 16, 2013

Dear **. [redacted],

We like to give you the background regarding the complaint received by the Revdex.com:

1. The couch was never dropped!

2. For local moves we use padding and shrink-wrap only, no tape is being used!

3. The sofa was dry-rotted which was pointed out to the customer.

4. The customer’s insurance coverage was included in the contract ($0.60 per pound).

5. This claim was received three (3) days after the move was completed.

6. There was no claim filed per contract.

7. Shrink-wrap and furniture padding is common protocol to protect sofas and furniture in the moving industry.

8. Both (move-out and move-in) locations were elevator accessible.

9. We cannot take responsibility for a dry-rotted sofa which was fully protected.

Working in the moving industry for over 25 years we have moved plenty of large organizations and residences. Our full-time staff has been with our company for over 15 years. We are proud to say, that damages occurring during our moves are very limited.

Please feel free to contact the office if further assistance is needed.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

1. The couch was dropped and damaged I have a witness.