Nittany Clothiers, Inc

January 23, 2017 Revdex.com Serving Western Pennsylvania [redacted]To Whom it May Concern:The following is a response to your letter with order number: [redacted]The following documented actions have occurred:Dec. 4, 2016 Customer placed order Dec....

28, 2016 Order sent via Priority Mail Dec. 31,2016 Order Delivered Dec. 29, 2016 Customer refunded $102.12.Customer received full refund.Sincerely,Nittanyoutlet.com

To Whom it May Concern:The following is a response to your letter with file number: [redacted]The following documented actions have occurred:Dec. 10, 2016 Customer placed orderDec. 21, 2016 Partial Order Shipped from store location via USPS (2 hats)Dec. 23, 2016 Order from store Delivered by...

USPSDec. 27, 2016 Partial Order Shipped from EFS via USPS (which also included same 2 hats)Dec. 29, 2016 Order from EFS Delivered by USPSJan, 2, 2017 Customer refunded $42.29 for out of stock item (which was later shipped via EFS) Jan. 19, 2017 As a customer goodwill gesture, Customer was refunded $119.30 remainder of charge for late shipmentSincerely,Nittanyoutlet.com

January 20, 2017 Revdex.com Serving Western Pennsylvania [redacted]To Whom it May Concern:The foiiowing is a response to your Setter with file number: [redacted]The foiiowing documented actions have occurred:Dec. 8, 2016 Customer placed order Dec. 19,...

2016 Order Shipped via USPS Dec. 22, 2016 Order Delivered by USPSDec. 29, 2016 As a customer goodwill gesture, Customer was refunded $23.84Sincerely,Nittanyoutlet.com

To Whom it May Concern:The following is a response to your letter with file number: [redacted]The following documented actions have occurred:Dec. 15, 2016 Customer placed orderAt some point, the transaction was voided and the order was cancelled with our fulfillment center. This is usually done when...

the customer contacts us to cancel the order or indicates their notes that they need shipment by a certain date. Customer was never charged.Sincerely,Nittanyoutlet.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom it May Concern:The following is a response to your letter with file number: [redacted]The following documented actions have occurred:Dec. 3, 2016 Customer placed orderDec. 6, 2016 Order Shipped via USPS Priority MailDec. 19, 2016 Order Returned to SenderDec. 22, 2016 Order ReShipped via USPS...

ExpressDec. 23, 2016 Order Delivered by USPSJan. 4, 2017 Notification of Chargeback from DiscoverSincerely,Nittanyoutiet.com

To Whom it May Concern:The following is a response to your letter with file number: [redacted]The following documented actions have occurred:Dec. 13, 2016 Customer placed orderDec. 23, 2016 Order sent via USPS Priority MailDec. 27, 2016 Order DeliveredDec. 28, 2016 As a goodwill gesture, order...

Refunded in full $24.84Our website sale banner indicated the last date to order for Christimas delivery was Dec. 12, 2016. Customer received order and then full refund.Sincerely,Nittanyoutlet.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although the response is technically accurate and the matter has been resolved, until this complaint there was no communication made to me from the business about any second delivery attempts, despite my repeated emails. Once I was made aware (after I contacted the Revdex.com), the tracking information they finally forwarded to me indicated that the package was returned to the business, but was still not credited to my account. I think that the fact that this was during the holidays contributed to the error and I appreciate that the business did act swiftly once contacted by the Revdex.com. I hope this incident makes them more aware maintaining good communication with their patrons. I also very much appreciate the Revdex.com's assistance in resolving this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom it May Concern:In reference to complaint ID[redacted], my staff researched the situation and found that two attempts had been made to deliver the requested merchandise by the US Postal Service on 12/9 and 12/16. (Tracking numbers available on request.) Both times, merchandise was returned by...

the Postal Service as undeliverable. The customer was credited for all charges on 1/7/2016 on the original credit card.Benson L[redacted] President, Nittanyoutlet.com

January 20, 2017 Revdex.com Serving Western Pennsylvania [redacted]To Whom it May Concern:The following is a response to your letter with file number: [redacted]The following documented actions have occurred:Dec. 8, 2016 Customer placed order Dec. 19,...

2016 Order Shipped via USPS Dec. 21, 2016 Order Delivered by USPSDec. 28, 2016 As a customer goodwill gesture, Customer was refunded $19.34Sincerely,Nittanyoutlet.com

January 23, 2017 Revdex.com Serving Western Pennsylvania [redacted]To Whom it May Concern:The following is a response to your letter with file number: [redacted]The following documented actions have occurred:Dec. 12, 2016 Customer placed orderDec. 23,...

2016 Order sent via First Class MailDec. 27,2016 Order DeliveredJan. 2, 2017 Customer refunded $23.49.Jan.23, 2017 Customer refunded remainder of order $33.74. Customer received full refund.Sincerely,Nittanyoutlet.com

To Whom it May Concern:The following is a response to your letter with file number: [redacted]The following documented actions have occurred:Dec. 7, 2016 Customer placed order Dec. 20, 2016 Order sent via Priority Mail Dec. 23,2016 Order Delivered Dec. 28, 2017 Customer refunded $35.54.Customer...

received full refund.Sincerely,Nittanyoutlet.com

placed order for jacket & shirt 12/14/2016, got initial email confirming order, no tracking number ever sent, no way to track order on website, sent 3 emails, no response, repeated calls to numbers for nittanyoutlet & nittany clothiers never connect to anyone.
order #015-482955

I placed an order on December 13th for 2 shirts to give as Christmas presents. I only received 1 shirt on 12-19-16 and the packing slip shows both shirts as being delivered. I have tried calling the phone number I found online with no luck- it just rings, and rings, and rings and then some message about typing in your passcode. I e-mailed the company on the 19th and again this morning (22nd) and still have not heard back from them.

Review: I ordered from this company at the beginning of December for a Christmas present. They shipped the item to the wrong location and it was returned to them. After contacting them via email and confirming that they received the item, I asked them to reship and gave them my correct address. They never reshipped my item and they did not refund my payment. Numerous emails and attempts to contact this company by phone have been unsuccessful.Desired Settlement: I simply want a refund of the purchase since it is now too late to give as a present.

Business

Response:

To Whom it May Concern:In reference to complaint ID[redacted], my staff researched the situation and found that two attempts had been made to deliver the requested merchandise by the US Postal Service on 12/9 and 12/16. (Tracking numbers available on request.) Both times, merchandise was returned by the Postal Service as undeliverable. The customer was credited for all charges on 1/7/2016 on the original credit card.Benson L[redacted] President, Nittanyoutlet.com