Nittany Media

April 4, Dear [redacted] :Thank you for alerting us to this matter and permitting us to resolve it to our customer's satisfactionWe take pride in earning our customer's loyalty and satisfaction dailyWe appreciate [redacted] ***'s patronage of Nittany Media and enjoyment of our services.Your helpful March 28, letter notified our company of a complaint submitted to your bureau from [redacted] over two matters:He states that he was charged a $termination fee that there was no contract or nothing in writing regarding a termination feeHe contends that this is an "undocumented fee with Fraud intent".Here is our response to these concerns expressed by [redacted] ***:We are required under Federal Communications Commission (FCC) law to levy such charges where cost is incurredThe $disconnect fee is a reasonable fee that helps us recover some of our costs of processing the disconnect, as well as those associated with dispatching a technician for the disconnectFrankly, the $disconnect fee barely covers our costs to do thisWe are prohibited by FCC law from granting exceptions to fee policies[redacted] did in fact receive this information in writingThis written material was mailed to all Nittany Media customers, including [redacted] ***, and was included with their December billingThis material included Nittany Media's Annual Notice, Privacy Notice and Rate CardThe Rate Card stipulates Service Fees, including the $Disconnect Fee (a copy of the Rate Card is included with this letter)Our Customer Service department is available Monday through Friday 8:am to 5:pm to answer any questions our customers may have about our services and practicesThis is in accordance with all applicable Federal Communications Commission regulations.We appreciate this opportunity to clarify our practices in light of the concerns raised by [redacted] ***If you have any further questions about this matter, we welcome an additional opportunity to address those concernsAgain, we appreciate having [redacted] as our customer and wish him well in all his futureendeavors.Sincerely,Mark V.Director of Communications

Since I have dropped my Verizon Landline phone and signed up with Nittany Media Keystone Digital Voice I am unable to call out on my phone and they tell me they can only come to house on Mondays and I am not available on MondaysPaying for service that is not provided