Nitto Tire USA

Mr [redacted] contacted Nitto regarding an issue with his tiresPer Nitto warranty procedures Mr [redacted] was advised to visit an authorized Nitto dealer for a proper tire inspectionInspection results by his chosen dealer in this case Big O Tire in Kirkland, WA indicated a tire chunking issueTire chunking is not a condition warrant able by Nitto under our warranty guidelines as referenced on page of the Nitto Limited WarrantyIf Mr [redacted] disagrees with the inspection results he may choose a different Nitto authorized dealer for inspection and possible warranty submissionA dealer locator can be found on our web site to assist in locating an authorized dealer close to him at the following link http://www.nittotire.com/find-a-dealer/: Any potential credit would be based on remaining tread depth (page 2) and would be at the dealers discretionThe tires would then be submitted to Nitto Tire USA for warranty and any potential credit would be issued to the authorized Nitto dealer Mr [redacted] chooses to work with as part of standard warranty procedureWhile it is Mr [redacted] 's assertion that the tires are defective, Nitto Tire USA reserves the right for final inspection of the tire to determine eligibility for warranty as seen on page of our Limited Warranty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not approve or reject any complaints or acceptance from anyone until a resolution can be madeI will however; listen to what the manufacturer has to say or offerThey can kindly email me for faster assistance at the email address on file Regards, [redacted]

We are in receipt of your purchase invoiceThank you for providing it for our review As previously requested, we also ask that you provide documentation indicating the date the tires were installed, as well as any service records that would reference tire rotations The reason we are requesting this information is that the Trail Grappler M/T does not carry a mileage warranty For further consideration on this matter, we kindly ask that you contact us using our toll free number 888-529-Thank you,Nitto Technical Services Departmentll us why here

We have been in contact with the Discount Tire location that was assisting Mr. [redacted] with his issue. We were advised that Discount Tire took care of Mr. [redacted] 's tire issue and reached his desired credit requirement towards a new set of tires. [redacted] will assist Discount Tire towards their... efforts made to placate the consumer to close this matter.

The Terra Grappler Gis indeed backed by a 65k treadwear limited warranty on passenger rated and hard metric sizesThe guidelines of the treadwear warranty are clearly stated on pages 2, 3, and of the Nitto WarrantyViewing all the images provided as well as communications with the America's Tire that Mr [redacted] visited for inspection indicated the tires in question measuring at 8/32nds of wear with clear indications of extreme uneven wear measuring 0/32nds on the inside shoulder indicative of severe negative camberThe tread depth measurements were provided by America's Tire to usDespite the excessive irregular wear on the two tires, 8/32nds of wear would not qualify for a mileage adjustment per the guidelines of the warrantyFor mileage adjustments, qualifying tires must be worn evenly across the tread and worn down to the wear bars which is 2/32ndsIn this case Mr [redacted] 's tires would not qualify for a mileage adjustmentAttached is the [redacted] image provided by Mr [redacted] as well an image supplied by America's Tire

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, In The response, [redacted] claims thE Original TEAS Depth To Be 16.9/When Tested On A New Tire Never Driven On (MY Spare) By The Recommended Dealer Of ***s Choice (TIREKingdom) [redacted] Measures 15/TREAD DepthThis Is 1.9/OFF Of Manafacture DISCLAINERNow I Am Being Charged That Extra Percentage That Was Not ON The New TreadIn Terms Costing Me More Than Legally OwedI Was Charged Originally For 16.9/ AND Only Recieved 15/AND Now I Have To Pay The Price Again To Fix Their DefectsI Am Working With A Different Tire Store On A Different Brand Of Tire To Try And Offset The Cost I Have To Pay Again For TiresI Completely understand Mistakes And Defects But It Is Very Hard To Swallow When Tbe Original Tire Does NOT MeeT TheIR Own SpecsNow Costing Me Several Hundred Dollars *** [redacted]

In regards to this complaint, Nitto Tire U.S.A Inchas not yet received the tire in question or a claim form that supports itNitto Tire U.S.AIncwill be happy to perform an inspection to determine if it is a warrantable condition under the workmanship and materials section of the warranty The complete warranty can be viewed and or downloaded in PDF form at the following link: http://www.nittotire.com/media/226858/nitto_plt-warranty-owners-manual_2015.pdf Additionally we encourage the customer to review the bulletin on the Nitto Tire U.S.AIncwebsite regarding the recall campaign for the Dura GrapplerIt will show which sizes and DOT codes correspond with this recallIt may be viewed at the following link: http://www.nittotire.com/media/203022/Nitto-Consumer-Letter.pdf If the dealer should have any questions or need any clarification regarding the warranty or the recall campaign they may call the Consumer Relations Department at 888-529-Monday-Friday 8am to 5pm PST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We bought the tire from American Tire Distributors in Nampa Idaho and they told us Nitto was not going to warrant it so we figured they contacted Nitto and Nitto told them they would not warrant itDo we need to turn in American Tire? They sold us a bum tire and someone needs to warrant it !! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Nitto: Mr [redacted] contacted Nitto regarding an issue with his tires***: A long time agoNitto: Per Nitto warranty procedures Mr [redacted] was advised to visit an authorized Nitto dealer for a proper tire inspection***: I did that first thing, before I even contacted Nitto, then went back per Nitto’s requestNitto: Inspection results by his chosen dealer in this case [redacted] (who is a Nitto authorized dealer) in Kirkland, WA indicated a tire chunking issueTire chunking is not a condition warrant able by Nitto under our warranty guidelines as referenced on page of the Nitto Limited Warranty ***: There is absolutely no mention of chunking in the Nitto Limited Warranty, not even the word chunk, chunking or anything like it appears anywhere in the warranty, I checked my Warranty and latest Warranty from the Nitto Websitehttp://www.nittotire.com/media/226931/nitto_plt-warranty-owners-manual_20...⇄ Nitto: If Mr [redacted] disagrees with the inspection results he may choose a different Nitto authorized dealer for inspection and possible warranty submission***: No, the dealer told me it is chunking and it is absolutely warrantable Nitto then told me it is not a warrantable, when I asked why, I was given bogus answers One bogus lie was confirmed by the dealer, and the dealer still tells me they are warrantable, and that Nitto told him what they told me “not a warrantable condition” When I asked why, I got bogus and/or lies for answersNitto: A dealer locator can be found on our web site to assist in locating an authorized dealer close to him at the following link http://www.nittotire.com/find-a-dealer/: Any potential credit would be based on remaining tread depth (page 2) and would be at the dealers discretionThe tires would then be submitted to Nitto Tire USA for warranty and any potential credit would be issued to the authorized Nitto dealer Mr [redacted] chooses to work with as part of standard warranty procedureWhile it is Mr [redacted] 's assertion that the tires are defective, Nitto Tire USA reserves the right for final inspection of the tire to determine eligibility for warranty as seen on page of our Limited Warranty ***: Because of the treatment and bogus and/or blatant lies I received from Nitto before, and just now I get this all new bogus reference to the warranty for tire chunking not being a warrantable condition (there is nothing in there about chunking!), I hold to my original offer Also, if you need more info, supporting documents, emails, or anything at all, let me know Thanks for the help.] Regards, [redacted]

Hello Ms [redacted] ,Thank you again for taking the time to speak to me about this case yesterday Here you will find our response to the complaint from Mr [redacted] that we are re-visiting I appreciate your offered to review the response, due to the case being reopened: We have reviewed Mr [redacted] ’s recent response to his complaint, and uphold our offer to have the tire inspected per our warranty procedures His dealer will be able to facilitate submitting the tire for our inspection through the warranty processEarlier in the day, I spoke to your colleague about addressing the recent consumer response, and the only piece of new information provided was a link to an article concerning another tire brand We are unable to comment on action of a brand outside of our own, but I can confirm that this information does not apply to this caseThank you, [redacted]