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Nixon Reviews (8)

Hello [redacted] ,Thank you for taking the time to speak with me regarding your Nixon service order, [redacted] , and experience with our customer service teamI apologize for less than exceptional customer service or misinformation you may have receivedAs mentioned, we will be resolving the issue(s) with your Nixon watch, 51-Tide: Antique Silver / Black, today and are waiving the service fees associatedPlease do not hesitate to contact me should you have any questions, comments or concernsThank you for your supportHave a great dayBest regards, [redacted] / [redacted] Style Definitions */ Customer Service SupervisorDirect: 760.697.9219Office: 760.944.0900Fax: 760.944.9376NixonSCoast HwyEncinitas, CA

Dear Mr [redacted] , We are sorry that your not satisfied with our responseWe would need a picture of your receipt/proof of purchase from Nordstrom for the Corporal watch to resolve your complaintPlease note that we do not have a way to issue refunds for watches that were not purchased at our Nixon storeBest regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHi I spoke with the customer service supervisor [redacted] at Nixon last week and I was told that they would return my watch for a full refund [redacted] was supposed to get back to me with the return details by day's end last FridayI was never contacted I called him on Monday and only got his voicemail so I left a message I called again yesterday and spoke to [redacted] and he blamed the holidays work load as the reason he forgot to contact me As of yesterday he still says they authorized a return but I still do not have any particulars of how and where to send my watch PLEASE DO NOT CLOSE THIS CASE Nixon is the reason there has been no resolution Thank you for your help Best [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Hello [redacted] Thank you for your reply and I'm sorry you are not receiving the address and instructions despite us sending them to you. I've provided the address below for immediate convenience: Nixon Returns 2091 Rutherford Rd. Suite 100 Carlsbad CA 92008 Thank you and have a great evening. Best, [redacted]

Hello, We are replacing [redacted] watch in for repair with a brand new watch (Time Teller Acetate), in the color of [redacted] choice at no expenseThe watch has been replaced and is shipping out to [redacted] this week Thank you, [redacted] [redacted] Office: NIXON South Coast Hwy Encinitas, CA nixon.com / [redacted] Style Definitions */

Dear ***, We appreciate your email I hope this email finds you wellAs per our prior discussions, your invoice is beyond our return period and we are making an exception to accept your return for creditAs mentioned previously, the reimbursement will be issued in the form of a checkI have your check in my possession and am preparing to [redacted] 2nd day air to your addressI called and left you a voice mail to confirm you are still located at your address below: [redacted] I can be reached at [redacted] M-F 8-5pm PDTDo not hesitate to contact me should you have any questions or concerns Thank you and have a great day Best, [redacted] Customer Service Supervisor Direct: [redacted] Office: [redacted] Fax: [redacted] ...........................................................................NIXON... Coast HwyEncinitas, CA [redacted]

Hello,Nixon honors a two year warranty for items bought through an authorized dealer [redacted] com is not a Nixon authorized dealer which is why a service fee was applicableWe understand that not all our customers are aware of who is authorized to sell Nixon product and who is notWe have made an exception to honor Mr***'s warranty as if his item were purchased through an authorized dealerHis new watch will be shipped in the following 3-business days.Thank you, [redacted] Customer Service Supervisor Direct: [redacted] Office: [redacted] Fax: [redacted] NIXON South Coast Hwy Encinitas, CA nixon.com / [redacted] Style Definitions */

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