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Nixon's Heating, Air Conditioning and Plumbing, Inc.

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Reviews Nixon's Heating, Air Conditioning and Plumbing, Inc.

Nixon's Heating, Air Conditioning and Plumbing, Inc. Reviews (4)

We installed a pipe from an existing stop and drain valve under ground and did show the tenant where to turn on and offThen they hired a gardner to hook up to the pipe to run a sprinkler system, he had to turn on the water and should of informed the tenants how to properly shut off the water for the winterWe did a free call in the winter to shut the system down after it froze and brokeI feel we did everything we needed to do*** ***

I am rejecting this response because:*** is the owner of the company and just wants to save faceHe is not the person who we were dealing with when we came to the arrangement to have a plumber come to fix the broken pipe without having to pay another first-hour of labor since he literally came and said the pipe was broken and we needed to wait until the spring to evaluate it after the thaw. The pipe installed was their responsibilityThe plumber did not show the tenants or myself how and where to shut the valve offWe did not have a "gardner" come by the houseWe had a landscaping company come out to install the sprinklers and they attached their section of the pipe to the pre-installed one from Nixon'sThey, unlike Nixon's, did show the tenants where to shut theirs off, but the real valve to shut off was the one attached to Nixon'sSo it is easy to see how there was confusion, but ultimately Nixon knew that theirs was the actual valve to turn off as it was the one closest to the water main. This is negligence on their part and they are not taking accountability for itInstead, *** spent minutes arguing instead of trying to work something out and they lost my business for shoddy workThere was another indoor plumbing issue that was fixed by Nixon's prior to me purchasing the house, and it broke years later and the plumber even remembered and replaced it with the same part! So only to have it probably break again in another yearsI think this business lacks integrity and needs to be investigated further

Business states that a refund check was sent to the customer last week

We installed a pipe from an existing stop and drain valve under ground and did show the tenant where to turn on and offThen they hired a gardner to hook up to the pipe to run a sprinkler system, he had to turn on the water and should of informed the tenants how to properly shut off the water for
the winterWe did a free call in the winter to shut the system down after it froze and brokeI feel we did everything we needed to do*** ***

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