Called Nixtermite to get a termite inspection for the sale of my home after a friend recommended themTheir inspector came out within a day after I scheduled with their officeTheir inspection was thorough and the recommendations took care of everythingDriftwood termites, fungus damage and I even had a plumbing leak they were able to handleWith an in-house repair crew they made it look easyThe paperwork needed to close my sale was provided the same day of completion and everything couldn't have been smootherI would recommend Nixtermite to anyone selling their home
*** Aguilar -owner of NixTermite, reached out to me by phone the day after I initiated contact with Revdex.com and made it clear that he was willing to address and resolve my complaints, if I wished to pursue fulfilling our contractHe seemed like a genuine man in our conversations and I have since seen action on their partUltimately, communication was poor on their end, as well as some follow-through on cleanup, but he recognized the issue, showed concern, offered his apologies and willingness to show good faith I too was at fault and had to eat crow yesterday, realizing that I made a mistake in identifying one of my issues and promptly called [redacted] to apologizeHe was as agreeable as before, and it appears that we will have a positive conclusionI'd like to thank [redacted] for following through and showing solid professionalism in his actions and demeanor Best, [redacted]
we have communicated directly with the client that issue the complaintWe have agreed to refund his money for the tile warrantyHe said he was satisfied and would withdraw the complaint The contract the client agreed to stated that it was up to our choice to replace or repair the tile on his roofAll the tile was repairedHe preferred having the tile replaced but our sub contractor said that since they could be repaired they would not replace themDuring this process of discussing how we would resolve the issue was when the complaint was madeIn order to satisfy the client we decided to refund the money and work with our sub contractor to recover the funds that we refundedIf you have any questions please call me ( [redacted] ) directly at ###-###-####
Called Nixtermite to get a termite inspection for the sale of my home after a friend recommended themTheir inspector came out within a day after I scheduled with their officeTheir inspection was thorough and the recommendations took care of everythingDriftwood termites, fungus damage and I even had a plumbing leak they were able to handleWith an in-house repair crew they made it look easyThe paperwork needed to close my sale was provided the same day of completion and everything couldn't have been smootherI would recommend Nixtermite to anyone selling their home
*** Aguilar -owner of NixTermite, reached out to me by phone the day after I initiated contact with Revdex.com and made it clear that he was willing to address and resolve my complaints, if I wished to pursue fulfilling our contractHe seemed like a genuine man in our conversations and I have since seen action on their partUltimately, communication was poor on their end, as well as some follow-through on cleanup, but he recognized the issue, showed concern, offered his apologies and willingness to show good faith I too was at fault and had to eat crow yesterday, realizing that I made a mistake in identifying one of my issues and promptly called [redacted] to apologizeHe was as agreeable as before, and it appears that we will have a positive conclusionI'd like to thank [redacted] for following through and showing solid professionalism in his actions and demeanor Best, [redacted]
we have communicated directly with the client that issue the complaintWe have agreed to refund his money for the tile warrantyHe said he was satisfied and would withdraw the complaint The contract the client agreed to stated that it was up to our choice to replace or repair the tile on his roofAll the tile was repairedHe preferred having the tile replaced but our sub contractor said that since they could be repaired they would not replace themDuring this process of discussing how we would resolve the issue was when the complaint was madeIn order to satisfy the client we decided to refund the money and work with our sub contractor to recover the funds that we refundedIf you have any questions please call me ( [redacted] ) directly at ###-###-####