NJ Accessory

The product is GREAT and customer…
The product is GREAT and customer service is EXCELLENT. I placed an order for this product with another reseller and I was experiencing delays and uncertainties regarding the delivery of the product. I reached out to NJ Accessory got a good deal for the product that arrived the following day. The most impressive thing was the customer service representative - He was patient, courteous, well informed and warm. The product is working well. I'll be a repeat customer for sure and confidently recommend NJA to those that I know.

Hi, we apologize to this buyer for the unavailability of the product The product is oversold and we offer a different option just as a suggestion The buyer was not charged and he ask for the order to be cancelled We cancelled and sent email confirmationAn email will go out automatically when the product becomes available againSincerely Victor

Complaint: [redacted] I am rejecting this response because: This individual is not providing truthful information 1) The dispute with [redacted] was just opened a few days agoI opened it as a item not received dispute because that was the option that reflected my issue the closestI called in and spoke with [redacted] this morning, and they changed the complaint to match a more appropriate case typeI'm not sure why the representative is indicating that the dispute was closed days ago - it was only opened a few days ago to begin with and [redacted] has indicated that there is no response from seller yetThe dispute has not been decided either way.2) I encourage you to do some homework on the business NJAccessory is not a registered company of any type (LLC, Sole Prop, DBA, etc) in NJAdditionally, they are run from a company who's changed the name on their building three times in the last couple of yearsFirst is was Ryther Camera, then it was Photomania, now it is Deals all YearThe window decals have stayed the same (look on [redacted] images) and are obviously operated by the same individualsThey have a track record of screwing over their customers and when it gets too bad, they simply change the name on the building.3) The fact is that we are still owed eight batteries and four warranties, totaling nearly two thousand dollars Their frequent name change, phone number changes, website changes, their F- reputation with the Revdex.com, their complaints in two years (most of which never responded to), and their [redacted] reputation [redacted] Ryther Camera and it'll autofinish it with "scams") speaks for itself Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I called to cancel my order today and was told it had already been cancelled even though I had not yet requested it to be so In addition, the customer service agent told me I am a difficult customer, swore at me and said I should never purchase online again I purchase online weekly and this is the first time I have ever had issues with any company Be assured I will never purchase online from this company again, and I hope others can be warned not to do so as well Regards, [redacted]

Buyer ordered a custom bundle and we delivered 99% of the orderWe refunded the over $back for the value of the missing itemThe last item could not be shipped because of recall and we were not aware of Buyer has year usa warranty & needs to register it Link was sentikon does not service year warranty from other sellers Only from [redacted] , Bh That why buyer has year warranty from Mack they are repair company for over years in the USAWe have done everything for this buyer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was telephonically contacted by *** of the business on July 29, 2016, and he was most apologetic for the delayHe assured me the order was being fulfilled, a tracking number was being assigned and that the item ordered would reach me in a couple of days
Regards,
*** ***

Buyer ordered a custom bundle and we delivered 99% of the order. We refunded the over $200 back for the value of the missing item. The last item could not be shipped because of recall and we were not aware of.   Buyer has 3 year usa warranty & needs to register it.  Link...

was sent. ikon does not service 1 year warranty from other sellers.  Only from  [redacted], Bh.  That why buyer has 3 year warranty from Mack.  they are repair company for over 25 years in the USA. We have done everything for this buyer.

Complaint: [redacted]
I am rejecting this response because:  This individual is not providing truthful information.   1) The dispute with [redacted] was just opened a few days ago. I opened it as a item not received dispute because that was the option that reflected my issue the closest. I called in and spoke with [redacted] this morning, and they changed the complaint to match a more appropriate case type. I'm not sure why the representative is indicating that the dispute was closed 90 days ago - it was only opened a few days ago to begin with and [redacted] has indicated that there is no response from seller yet. The dispute has not been decided either way.2) I encourage you to do some homework on the business.   NJAccessory is not a registered company of any type (LLC, Sole Prop, DBA, etc) in NJ. Additionally, they are run from a company who's changed the name on their building three times in the last couple of years. First is was Ryther Camera, then it was Photomania, now it is Deals all Year... The window decals have stayed the same (look on [redacted] images) and are obviously operated by the same individuals. They have a track record of screwing over their customers and when it gets too bad, they simply change the name on the building.3) The fact is that we are still owed eight batteries and four warranties, totaling nearly two thousand dollars.  Their frequent name change, phone number changes, website changes, their F- reputation with the Revdex.com, their 30 complaints in two years (most of which never responded to), and their [redacted] reputation [redacted] Ryther Camera and it'll autofinish it with "scams") speaks for itself. 
Regards,
[redacted]

Hi, we apologize to this buyer for the unavailability of the product.  The product is oversold and we offer a different option just as a suggestion.  The buyer was not charged and he ask for the order to be cancelled.  We cancelled and sent email confirmation. An email will go...

out automatically when the product becomes available  again. Sincerely Victor

We sincerely apologize for the inconvenience and delay. The Sony a7r ii is heavily on back order nation-wide. This is due to Japan's recent earthquake that destroyed Sony CMOS factory. This customer had a special offer price and was stated to him a couple of times that the...

product will take a while before shipment.If the customer can wait, he will receive the order.  If not we can simply cancel and refund.Thanks and sorry for any inconvenience.Mike[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However,  I called to cancel my order today and was told it had already been cancelled even though I had not yet requested it to be so.  In addition, the customer service agent told me I am a difficult customer, swore at me and said I should never purchase online again.  I purchase online weekly and this is the first time I have ever had issues with any company.  Be assured I will never purchase online from this company again, and I hope others can be warned not to do so as well.
Regards,
[redacted]

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