NJ Transit

I work in Willowbrook Mall in Wayne NJ. I take the 704 to Woodland Park at 4:10 daily. I now have a new bus driver because school is over so the drivers change I am guessing every 3 - 4 months. This new driver 542819 is always on time and is friendly, unlike the last driver. Drives smoothly and always greet customers on and off the bus. NJTransit needs more drivers like this asap.

Wednesday September 5 at 5:40 PM the driver from the bus 5298 did not want receive money from the costumers asking for the tickets from the machines. However sometimes the machines Don, t work . I think this is no fear because nobody wants to loose the bus if the bus comes each one hour

Trains are always over crowded on Morristown/Gladstone line! And half the time they are running late or simply canceled!

Review: On Monday, August 25th, my 12 year old son and me took 3934 train from [redacted] NJ to [redacted] in Manhattan in order to attend US Open in [redacted] I paid $62 for two roundtrip tickets. We departed at 8:56AM and we were supposed to arrive in Manhattan at 10:15AM. I specifically selected the train because First US Open tennis match starts at 11:30, so we could have enough time to get to Queens. But unfortunately for us, somewhere after New Brunswick the train broke and after sitting in the train for 30 min with no air-conditioning; it was announced that the crew is fixing the train with no estimate when it will end. I could see at a least a few NJTransit Trains went ahead of the broken train. Then finally, about 20 min later, it was announced that 3934 train will board another train. The crew asked to walk on the rail; while walking I ruined my very expensive shoes; and it was very hard to walk on rails and climb on another train. The second train arrived in Manhattan around 11:30AM, and by the time we got to US OPEN it was 12:30; and the first match was completed. Since I paid $310 per ticket; and the AM session consists of 3 games; and 1 game was missed, we lost $200. Besides, inconvenience, ruined shoes, and suffering, the monetary loss was also very high because NJTransit failed to honor their timetable estimate. USOpen Tickets and NJTransit Receipt can be mailed if necessary.Desired Settlement: $262

Review: I live across the Beverly/Edgewater Light Rail station, since 2003. I have no problem with the train, but about 18 months ago NJ Transit changed some of their communications stuff on the station, including a marquee sign that scrolls continuously and a PA system that is set way too loud. I complained before and they eventually did tone it down but not enough, and they tilted their loudspeakers to aim more at the floor of the station. What they need to do is put it under the roof so that only the people on the platform hear it and not the residents who live in the houses around the station. I can hear the messages with the doors and windows shut, especially in my bedroom.

So tonight I got home around 7:30 and it was sending out a message about the train being 15 min late due to something and when I actually listened to it, I heard that the train would be late all weekend. It's now 3:30 am, and I've been hearing this same message since I got home at 7:30 and here's the kicker - it's repeating about every MINUTE. Still. Nobody is at the station since the last train stopped around 9:30. I cannot contact NJT because nobody is in the customer service office until Monday at 8 am. What do I do till then? They create an unacceptable situation and what - THEY go home and go to bed while I and probably half the neighborhood can't sleep because of their NOISE POLLUTION.....Desired Settlement: I want someone with authority to call me an apologize and tell me just how they are going to make this right. How do I get my lost time back? How do I make up for the rest I don't get. I am afraid that this message is going to keep playing every minute all weekend. I'm going to have to go to a hotel or somewhere so I can get some sleep. Are they going to pay for that? How are they going to make me whole????? I want assurances that this will NEVER happen again. And I want the loudspeaker moved to the interior of the station AND I want it turned down by half. Truthfully, I want it gone. And I want a working phone number I can call if something like this happens again - a number with a person who will actually answer and can call for resolution. I'm tired of their arrogant might-makes-right disregard of the residents of this neighborhood.

Review: NJ Transit monthly RiverLine pass for February was mailed back to NJ Transit on or about February 1 in the enclosed return envelope. Numerous emails inquiring about my returned pass were ignored. Then I was told they hadn't received my returned JANUARY pass, which records will show I never ordered. All I wanted was a refund of $38 of the $41 I was charged, as I understand it is their policy to retain the $3 service fee for a returned pass. I will provide entire email thread if necessary.Desired Settlement: $38 refund for returned RiverLine pass

Review: I purchased a Mobile Monthly Pass on 9/20 for the month of October. The NJ Transit refunds website says that monthly passes are to be returned via hard mail and must be post marked before the first of the month. The website does not say ANYTHING differentiating mobile and paper passes. When I was told there was a difference, I contacted the mobile department. They told me that if they could find the letter, I would likely be refunded. Due to whatever circumstances, they lost the letter I sent which was post marked for 9/28/15, and told me that because they did not find the letter, they will not refund me. This is an error on their part, as they are the ones who lost the letter. I provided credit card statements proving that I was using alternate methods of commute for the month of October. I showed proof of purchase of a 10 trip pass, which no one would ever have to buy if they were using a monthly pass (especially because they expire before the end of October). I did not use this service in October because I spent the month commuting out of [redacted] (with the exception of a few days, which is why I purchased an alternate pass) to take care of my sister who has suffered a severe injury. There is documentation to prove Path metrocard purchases, as well as documentation to prove 10 trip passes. In addition, there is documentation to prove her injury, which I will provide if absolutely necessary, but I feel is ultimately a violation of her privacy and health privacy law. Regardless, there is reasonable amount of proof proof that I did not use the service that they refuse to refund me for, and I believe it is a dishonest conduct of business. All I want is the refund I am entitled to for following the steps they list out on their website (which is also, clearly outdated). I am sure if they truly look, they will find my letter requesting a refund.Desired Settlement: All I want is either the $167 refunded to my [redacted] card, or, a monthly pass credit for the month of November when I will actually be using this service.

Review: This is a general complaint regarding the full service of NY Transit including safety, equipment, customer service or ALL employees and blatant disregard for the consumer in a whole! The equipment is unsafe and erratic 90% of the time. Riding the rail cars is a unsafe environment. The employees on board and off in stations are rude and serve no purpose other than waste space. No one accomplishes anything to improve customer experience. Service interruptions are a dime a dozen at any given time—without warning. I find riding this system as a commuter the worst experience ever! I can compare to Metro North Railroad —which is 50% more tolerable.Desired Settlement: The need for a solution is desperate to the businesses and commuters in the tri-State area not to mention us economy!

Review: NJ Transit offers a [redacted]l train pass which I ordered on 1/16 for $ 53.00, cleared my bank and was to be used for travel 1/27 through Feb 3. Today is 1/25 and I have no ticket which will force me to purchase another for the upcoming week. I will be out another $50.00. I placed a call to NJ Transit on 1/24 and spoke with [redacted] (said he was a supervisor) but they are nameless. He did not offer me his name. I inquired what happens if I don't receive the ticket in time. He offered excuses but no resolution. He took down my phone # and email address and said someone would reach out to me. To date, no one has contacted me and I have not received my pass that I paid for. They were quick to take the money but will not offer any assistance to rectify the situation. They said that's handled by another department. [redacted] said they were overwhelmed with the response and since it is a Super Bowl first in NJ, they shouldn't have waited so late in mailing out the passes. Their ad said they would be sent out 1/21 for a 1/27 travel day. I told [redacted] I am a [redacted] customer. If they didn't send out my package yet because they are overwhelmed I asked if it could be downloaded to my account. After all, they have my email address for all the times I have purchased tickets using the app. I was not aware nor do I recall it mentioned anywhere the the [redacted]l pass would have been available on the [redacted] app. Had I known that I would have gone that route and NOT asked that it be mailed to me. I thought that was the only way! Nevertheless, NJ transit has not complied with providing the service and/or product for which I have paid for. These passes and this offer should have been completed a lot sooner to allow customers the inconvenience. I'm sure I won't be the only one who has had this experience.Desired Settlement: Since on Monday 1/27 I will need to purchase another train ticket through the[redacted] app for travel next week - 1/27, I want NJ transit to refund me the $ 53.00 they initially charged me for the [redacted] pass that has not arrived in time for travel. I want a check sent to my home. The extra $ 3.00 that they are charging was for a processing fee and since they could not keep up with the demand of their customers, I do not feel I should pay the extra $ 3.00 for a service that was totally unacceptable.

Review: I boarded the 128 bus which runs via Blvd East from my West New York location to the Port Authority in New York City on 8/8/13 around 7:40 AM. The regular one-way fare from my destination is $3.20. Upon boarding the bus, I paid the bus driver $4.00 for which he handed me $.75. Just a couple of days before I had encountered the SAME bus driver who shorted me a nickel as well! The first time I did not question him on it figuring perhaps he had made a mistake. The second time I did to which he replied that he didn't have any more nickels and that I should see him tomorrow! What? Is he kidding me? I proceeded to take the bus serial number down. I believe it was bus [redacted]. Additionally, the bus driver smelled like alcohol so he was intoxicated to say the least! I went to the NJT website to file a complaint! I received an automated standard email from them with a Case Number. When no one got back to me, I wrote to them again on 8/12/13 to which I received another automated email with another Case Number! Bottom line.....I feel my request for an explanation is being ignored. I don't care about the nickel. It's the principle of the thing. I take this bus daily to work and feel I should not have to be treated like this. I just wonder how often these bus drivers do these things to their paying customers and apparently, NJT does nothing about it! It's like stealing money from the public and it has to stop! I find this whole thing OUTRAGEOUS!

Dear Rafael,

Thank you for submitting your feedback to us online on 8/8/2013 regarding Insufficient Change from Bus Driver. Your feedback has been received and assigned Case #[redacted].

-----Feedback Description-----

The fare to NYC via Blvd East is $3.20 (Zone 2). I gave the bus driver $4.00. He only gave me back $.75. The first time he did this I did not question him but today I did. He told me he didn't have it and that I should go back and see him tomorrow? This is robbery! I wonder to how many other rideDesired Settlement: I would like an email or a phone call from a rep of apology and that this behavior from NJT will never happen again.

Review: at JSQ the 1 bus between 1 and 4am picks up at the B dock/station during the day it is C dock/station. Driver 542461 went to the C dock/station and never came to B. I had to pay to get back on the path $2.75 and catch the 1 at penn station. Went I spoke to the bus driver he advised he was told to pick up at dock C by his superiors. That is the last bus until almost 6am. Approximately 5 months ago I was brutally attack and I can not be stranded due to miscommunication in the NJT corporation. I would like my $2.75 returned and as a courtesy I would lilke a bus pass for a month

--------------------Desired Settlement: I would like my $2.75 refunded that I had to spend additional to get back on the Path. I would also like 1 month free bus pass

Review: Back on 2/28/14, I had accidentally purchased a one-way monthly pass for $120.00 with my[redacted]/Debt card heading at the[redacted], NY station ([redacted] heading back into [redacted] NY. I had called [redacted] ([redacted]) on numerous occasions to try to ask them to refund the money back into my bank account, but refused & told me I had to return the pass. I had called the bank to try to dispute the $120.00 back into my bank account where the bank had put the $120.00 back into my bank account. Unfortunately,[redacted] had recharged my account which put me in the negative on my bank account knowing it was a mistake. Luckily, I had returned the pass the same day the "mistake" was made along with a letter explaining the "mistake." So on 3/7/14, [redacted] had refund my account back into my account, but had charge me a $10.00 fee for the return of the pass where they had only credit my bank account of $120.00 and NOT the full amount for the "mistake." On 3/13/14, I had written a notarized letter requesting a full refund to sum-up the $120.00. So on 3/17/14 I had spoken to [redacted] from the Rail Refund Department ([redacted]) requesting my credit card information where she had told me it will take about 3 business day for the refund to be back into my bank account. Yet it had been over more then 3 business days and I had NOT received the $10.00 back into my bank account. I feel like I am being taking advantage of for there mistake in regarding the "mistake!"Desired Settlement: I am requesting a from [redacted] to refund my account of $10.00 to sum-up the $120.00.

Review: On Sunday July 19th I purchased tickets to go to [redacted] in New Jersey and purchased them at [redacted] in Manhattan. After purchasing the tickets I proceeded to go on line and load on to the bus. The operator handing the tally of people on the bus told me and others to go on a bus than put people on the next bus. While walking on to the bus going to the back to get a seat that appeared empty actually had children on it. While heading to the front of the bus I told the bus driver that there are no more seats available and to exit the bus to go on a different one. The bus driver said to tell a couple parents to ask if they can seat there children on there lap at this time when we told the bus driver there were no seats he said we couldn't get off and was already in motion but we were still in the [redacted] lot . No parent wanted to let my friend and I sit because they paid for there children to have there own seat. I than asked the bus driver if he can ask them through the loud speaker he said it was broken. For the two hour duration to great adventure we stood standing in between the isle of the seats which I find absurd because I paid for a ticket to guarantee a seat on the bus and they over tallied the seats and I had to stand in a moving bus for a long duration of time. The bus was [redacted] and the employee id was [redacted]. The bus driver started moving the bus before everyone even went to find the seats we asked to get off and he said we couldn't get off which I thought was ridiculous because we were still at [redacted] and caught another bus that actually had seats.Desired Settlement: I would likely refund back because I paid for seats on the bus and had to stand for the whole duration of the ride from [redacted] in Manhattan to [redacted] in New Jersey.

Review: Hi, I had to pay $35 for a taxi cab today to get to work (5/22/15) because the bus did not show up at the address that it said it would on their website. I take the bus daily at [redacted] Rd. This has happened several times. It is supposed to be the same time Monday through Friday. It comes at 6:51 AM. Problem is, it is often very early or very late. The state of NJ wants you to work and claims that driving is a priveledge, not a right, yet I can't even take public transportation because it is not reliable. The cab fare, $35, is more than I make at work, since I get paid min wage. The 400 bus is supposed to come at 6:51 M-F at the following address: [redacted] Rd. There were 2 others waiting for the bus who also missed work. I arrived early at 6:30. I waited until 7:10 AM. The bus never came. So I'd like to be re-imbursed for my $35 taxi fare. I have a receipt as well.

Also, aside from the lateness or no-show, this has happened several times to me. I have missed work countless times and it had costed me a previous job. Not to mention, I have checked, and the bus drivers speed and i've even caught them going through red lights. Some of the bus drivers don't even stop at the bus stops. They drive right past. Normally, if a bus doesn't show, I will see it drive past me, even though I have my arms waiving in the air. They pretend to not see me, or they really don't see me, because they fail to stop at the bus stop or slow down enough to look. This is making it impossible to get to work, and I really hope somethign with your system changes. I have had the bus fly past me when it was supposed to stop countless times. I am getting to the point I'm going to have to video record it. Many people experience this but they don't complain because they lack time and they don't think anything will get resolved. Today they just didn't show, but many days they drive right past me. Please help fix this so people can hold their jobs.Desired Settlement: I would either like $35 as payment, OR $35 in bus tickets. My schedule is changing next week and I will be working earlier and will be taking an earlier bus (not sure of bus # yet). If you can send me $35 worth of bus vouchers that would be fair. Otherwise, a gift card or check would be nice too. This has happened other times to me as well, as it does to many NJ Transit riders. I've talked with so many who face these problems.

Review: Crossing the street ([redacted] while the bus driver (Young, African-American woman with red/burgundy dreadlocks) puls over and begins to yell at me. Being completely unprofessional and disrespectfull. At one point, she proceeded to call me a "dumb [redacted] in the middle of the street and yelling other profanities and harmful insults. I told her to just keep driving and leave me alone. While she stated how I'm on camera. Thus, there must be proof of her being rude to me. I also filed a complaint against the NJ TRANSIT company but they have yet reply. The incident happend at approx 6:20 p.m. on Thursday, June 5th, 2014. The driver was driving the "94" bus that had "No Passengers" on the front screen.Desired Settlement: For NJ TRANSIT to accept total responsibilty for thier employees, as a patron of the company. I frequently see there rude, incompent and unproffesional bus drivers do and say rude things to others. By them being called out, they'll accept accountability and possibly reevaluate who they bring on staff.

Review: I set up an account with NJ Transit to receive a monthly “[redacted] pass ($308.00). They charged me a $3.00 service charge making the total amount for the pass $311.00. I tried it for two months (May and June 2013) and realized it was not as cost effective as I had hoped so I cancelled it in mid-June for the month of July. As per the contract, I notified them prior to the June deadline for refund. To my surprise, I was still billed for July, the total amount (with service charge totaling $311.00) but not sent a July Pass. I figured they would eventually send me a refund. After a couple of weeks I attempted to call and question about my refund but the system sent me to an answering machine and advised me to leave a message. I left a message and never received a call back. My account still shows a balance of $311.00 but I would like my money back. I called again in July and left another message but when I finally got a call back it was at a completely inconvenient time that I could not take the call. I had expected by now they would have refunded my money since I informed them of my desire both times I left a message but as of this date it shows a balance of $311.00.Desired Settlement: I would like to be refunded at least the $308.00 for the monthly pass since I never received one. They can keep the service charge even though I did cancel with proper notice.