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NJF Home Repairs Reviews (8)

Customer was informed to return to dealer with his Toyota 4Runner since the work performed has a limited warranty for months/miles whichever occurs first.Vehicle has 200+ miles and dealer couldn't possibly foresee additional upcoming repairsDealer extended courtesy of paid rental to customer for the duration of time needed to further diagnose his concerns.Customer brought in Toyota Corolla for a recall on the power window master switchDealer performed recall only following Toyota guidelines of putting a special grease into the master switch whereas in some cases the master switch does not make proper contact resulting in replacement of the master switchCustomer had to return to perform replacementCustomer states the following day vehicle started to smoke and won't startCustomer had engine replaced at outside shopCustomer states he did not contact dealer because his outside repair shop was convenient to him

In the best interest of this customer the decision was made to use TFCU Credit Union because of the fact that they provided a much better and less expensive lease option for the customer than Toyota Financial Services? The monthly payment through Toyota Financial Services would have cost the customer over $more per month because of a higher interest rate and lower residual valueThe customer was advised of the large difference in lease payment and knowingly? decided to go with the much lower payment from the credit unionDuring negotiations the customers Salesperson as well as the Sales Manager explained to the customer that Penn Toyota is not responsible for any fees or bills from the customers previous leaseThe customer called into the dealership and repeatedly threatened our Salesperson with not only written and verbal retaliation and abuse but also physical harm? The Salesperson then reported the customers issues and behavior to the Sales Manager who explained? to the customer that all of the information was indeed given to him at time of purchase and also afterwards and asked him to cease in his verbal and physical? threats to the SalespersonCustomer proceeded to call Toyota Corporate? and file a complaint? Our Customer Relations Manager reached out to customer and explained that there was no promise made by the dealer to pay the disposition fee or any other charges on any of his paperwork? She also informed him that Penn Toyota worked the deal in his best interest using the lowest rates to save him the most moneyCustomer states that he was too sleepy and just wanted to leave the dealership and did not read contractCustomer and Customer Relations Manager agreed that customer is responsible for the disposition fee.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am totally disagree with dealer response.1)The dealer said that they will take care of all the fees that will associated with my previous lease of Toyota highlander which is last payment ,return fees and disposition fee $+ tax2)I was with Toyota financials for over years term years each never had problemThe dealer failed to mention to me that if you will go with TFCU instead of Toyota financials you will be occurred disposition fee 350.The deal that I negotiated with dealer has nothing to do decency and integrity that dealer lacks.Also they never mentioned that by signing deal with TFCU I am gonna have $purchase fee $disposition fee instead of like you have with Toyota leasing.3)When customer relations rep called me I never agreed to pay disposition fee .It is totally their responsibility and I am not gonna pay that.She is lying.4)After initial argument over the phone Tony [redacted] , Todd coopersmith told me calm down when you get the bill take pic of it and I will take care of it...When I got the bill I texted him...his answer was "I am sorry for misunderstanding but disposal fee is customer reponsobility and we not gonna pay this" .When I called then they they didn't wanna even talk to me they hung up the phone.I never treated them physically I? just wanted them to fulfill their promise...which is to pay disposition fee $350+tax its their direct responsibility ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

Customer was informed to return to dealer with his Toyota 4Runner since the work performed has a limited warranty for months/miles whichever occurs first.Vehicle has 200+ miles and dealer couldn't possibly foresee additional upcoming repairsDealer extended courtesy of paid rental to
customer for the duration of time needed to further diagnose his concerns.Customer brought in Toyota Corolla for a recall on the power window master switchDealer performed recall only following Toyota guidelines of putting a special grease into the master switch whereas in some cases the master switch does not make proper contact resulting in replacement of the master switchCustomer had to return to perform replacementCustomer states the following day vehicle started to smoke and won't startCustomer had engine replaced at outside shopCustomer states he did not contact dealer because his outside repair shop was convenient to him

As stated on lease order, dealer will take care of one payment from customer's off-lease Toyota HighlanderDealer fulfilled that obligation as promisedThere is nothing in writing stating dealer will pay disposition fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am totally disagree with dealer response.1)The dealer said that they will take care of all the fees that will associated with my previous lease of Toyota highlander which is last payment ,return fees and disposition fee $+ tax2)I was with Toyota financials for over years term years each never had problemThe dealer failed to mention to me that if you will go with TFCU instead of Toyota financials you will be occurred disposition fee 350.The deal that I negotiated with dealer has nothing to do decency and integrity that dealer lacks.Also they never mentioned that by signing deal with TFCU I am gonna have $purchase fee $disposition fee instead of like you have with Toyota leasing.3)When customer relations rep called me I never agreed to pay disposition fee .It is totally their responsibility and I am not gonna pay that.She is lying.4)After initial argument over the phone Tony ***, Todd coopersmith told me calm down when you get the bill take pic of it and I will take care of it...When I got the bill I texted him...his answer was "I am sorry for misunderstanding but disposal fee is customer reponsobility and we not gonna pay this" .When I called then they they didn't wanna even talk to me they hung up the phone.I never treated them physically I? just wanted them to fulfill their promise...which is to pay disposition fee $350+tax its their direct responsibility
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?
?

In the best interest of this customer the decision was made to use TFCU Credit Union because of the fact that they provided a much better and less expensive lease option for the customer than Toyota Financial Services? The monthly payment through Toyota Financial Services would have cost the
customer over $more per month because of a higher interest rate and lower residual valueThe customer was advised of the large difference in lease payment and knowingly? decided to go with the much lower payment from the credit unionDuring negotiations the customers Salesperson as well as the Sales Manager explained to the customer that Penn Toyota is not responsible for any fees or bills from the customers previous leaseThe customer called into the dealership and repeatedly threatened our Salesperson with not only written and verbal retaliation and abuse but also physical harm? The Salesperson then reported the customers issues and behavior to the Sales Manager who explained? to the customer that all of the information was indeed given to him at time of purchase and also afterwards and asked him to cease in his verbal and physical? threats to the SalespersonCustomer proceeded to call Toyota Corporate? and file a complaint? Our Customer Relations Manager reached out to customer and explained that there was no promise made by the dealer to pay the disposition fee or any other charges on any of his paperwork? She also informed him that Penn Toyota worked the deal in his best interest using the lowest rates to save him the most moneyCustomer states that he was too sleepy and just wanted to leave the dealership and did not read contractCustomer and Customer Relations Manager agreed that customer is responsible for the disposition fee.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:? As stated before...? ? I had already paid my car lease through February **? 2017,so they had my vehicle basically ? for free for over days which is $335....on this ? basis the dealership agreed to pay all fees associated with return of my Toyota? included disposition fee $which is the last payment for Toyota highlander and I have this in writingIn addition, the dealer told me that the Toyota policy is that if I lease another Toyota, the disposition fee will be waivedThe car I returned to the dealership after my lease was a Toyota Highlander and the car that I leased from Penntoyota on 01/**/is Toyota TundraUnder these circumstances the dealer DID NOT follow through on their promises to me as Loyal Toyota customer
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?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?
?

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Address: 100 Powder Mill Road Suite 243, Acton, Massachusetts, United States, 01720-5932

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