NJMP LLC

Response:A complaint was called in to NJMP two weeks after the supposed incident occurredNo complaint was submitted the day ofWe purchased brand new race karts in May and our protocol is always to offer another kart if the one the customer is in is faultyI reminded the customer that they are race karts and not comparable to indoor facility karts and therefore may have been difficult for her children to handleI also reminded her that they are machines and occasionally do break despite the fact that they are maintained and receive a technical inspection on a daily basisWe refunded the requested amount as we do not only care about moneyWe value everyone having a safe and enjoyable experience

Response:A complaint was called in to NJMP two weeks after the supposed incident occurredNo complaint was submitted the day ofWe purchased brand new race karts in May and our protocol is always to offer another kart if the one the customer is in is faultyI reminded the customer that they are
race karts and not comparable to indoor facility karts and therefore may have been difficult for her children to handleI also reminded her that they are machines and occasionally do break despite the fact that they are maintained and receive a technical inspection on a daily basisWe refunded the requested amount as we do not only care about moneyWe value everyone having a safe and enjoyable experience

Response:A complaint was called in to NJMP two weeks after the supposed incident occurred. No complaint was submitted the day of. We purchased brand new race karts in May and our protocol is always to offer another kart if the one the customer is in is faulty. I reminded the customer that they are...

race karts and not comparable to indoor facility karts and therefore may have been difficult for her children to handle. I also reminded her that they are machines and occasionally do break despite the fact that they are maintained and receive a technical inspection on a daily basis. We refunded the requested amount as we do not only care about money. We value everyone having a safe and enjoyable experience.