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NJRT Inc

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NJRT Inc Reviews (4)

I am rejecting this response because: even if you say it was checked for defects before shipping, the mattress itself is not made right if it is sinking brand newMaybe it is an issue with the springs you use or the way it is designed or manufactured but, it shouldnt be doing thisSo that even if you felt it wasn't defective, it is still not properly made to support anyone sleeping or laying on it I do appreciate your boxspring and am glad to have it It is made very well and is very supportiveIn fact, it seems to be so far the best boxspring we have had in yearsThere is just a problem with the way you are making the mattressWith such a beautiful boxspring, any mattress that is made correctly should work well with this and yours didn't

Organic Mattresses, Incdoes not sell direct to consumers, and has been working with the retailer that Ms*** purchased through to resolve the issue. Because Ms*** did not have her mattress on a proper support system (not an OMI box spring foundation), the mattress was not cared for as
required by our Warranty, and therefore not covered by the Warranty. It was confirmed, by pictures submitted by Ms***, that the OMI mattress was put on a foundation manufactured by *** ***. This is not a proper support for the type of OMI mattress she purchased.It is also the responsibility of the store that sold the mattress to Ms*** to properly advise her on what to put her mattress on for the Warranty to be intact and the mattress to stay healthy and long-lasting. That was unfortunately not done.Through all of this OMI was actively working with her retailer to find an alternative solution outside of her Warranty, even though the issue isn’t covered. For some reason, even with OMI willing to help, Ms*** filed Complaint ID#***. Her retailer has reached out and let her know that OMI was looking to help in some wayHowever, she has not responded to them, as far as OMI has been informed

OMI replaced Ms [redacted]’ original mattress at no cost despite the product warranty having been voided by Ms. [redacted] herself due to improper support of the mattress by a third-party wood foundation (as opposed to a boxspring). To ensure proper support of the replacement mattress, the retailer whom Ms [redacted] purchased the original mattress from provided her with an appropriate, matching boxspring foundation also at no cost. Shipping for both the mattress and the boxspring foundation were prepaid by OMI to ensure Ms [redacted] had no cost associated with this replacement transaction.The replacement mattress and free boxspring were inspected by OMI prior to shipment and are confirmed to be free from defect. No damage was indicated to have occurred to the replacement mattress or boxspring during transport.Ms. [redacted] should coordinate with her local retailer to please return the original product to OMI as per the terms of replacement.In summary, OMI replaced the original mattress despite the warranty having been voided, provided a free boxspring, paid for shipping from CA to NJ and is yet to receive back the original product that was claimed to be defective.OMI stands behind its products and has made every effort to resolve this situation.

I am rejecting this response because: I personally had called OMI BEFORE purchasing this mattress and ONE OF THEIR OWN REPRESENTATIVES TOLD ME THAT THE BOXSPRING FOUNDATION I HAVE WOULD BE FINE AND WOULD NOT BE A PROBLEM WITH THE MATTRESS OR THE WARRANTY.

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