NK Nails LLC

I am writing to respond to your May 16, letter regarding complaint # [redacted] ? This complaint has been fully resolved with the customerNK Nails took the following steps to resolve the customer’s concerns: ? 1)? ? ? ? We have issued a full refund for the services, as the complainant requested2)? ? ? ? We have publicly apologized on Facebook for what the customer felt was disrespectful treatmentA copy of that public Facebook posting is attached? In closing, I would like to emphasize two pointsFirst, we believe that the customer’s concerns arose from a miscommunication between the customer and our staffOur employees do speak Vietnamese with one another because this is our native language?"quite frankly, some members of our staff speak better English than othersCertainly miscommunications can arise from linguistic differences, and we feel badly that that apparently occurred in this situationWe will make every attempt to communicate clearly with all of our customers in the future ? Second, we wish to emphasize that NK Nails does not discriminate on the basis of race, religion, ethnic background, sexual orientation, gender, socioeconomic status, or any other factorAs minority business owners and immigrants ourselves, any form of discrimination is anathema to usWe will continue to implement a non-discrimination policy in dealing with all our customersWe also will continue to make every effort to treat our customers fairly, equitably, and with dignity and respect ? Thank you for your concern and assistance in resolving this matter to the satisfaction of all parties? Sincerely, ? ? Kevin L [redacted] NK Nails Owner? ? *Please view attached document.?

I am rejecting this response because:? I'm writing to make two corrections on their previous responseFirst of all, we offered her a refund and the check already issued on that day since we spoke to her and ready for her to pick up anytime? However, she changed their mind? Instead of the refunded she wanted us to make apologized in public, which we already did and posted in the Facebook siteThe posted still there and we didn't took it down? Secondly, she already picked up the check on June 1, 2017.?

Complaint: ***
I am rejecting this response because:NK apologized and strongly requested me to take my negative review down from FacebookRespectfully, I Took it down because they stayed they would post an apology and improve their servicesThey offered a refund and I declined as long as they would apologizeAfter a day or two, NK took down their apology and other negative reviews.I am offended NK tried to silence me with their apologyI am not surprised by their behaviorI would like a full refund of $since that is what they are claiming they did to resolve the issueThey did not give me a refund and they took down their apology along with other negative, honest reviews.I will continue to share my story since they did not hold up their end of the deal
Sincerely,
*** ***

I am rejecting this response because: I'm writing to make two corrections on their previous responseFirst of all, we offered her a refund and the check already issued on that day since we spoke to her and ready for her to pick up anytime However, she changed their mind Instead of the refunded she wanted us to make apologized in public, which we already did and posted in the Facebook siteThe posted still there and we didn't took it down Secondly, she already picked up the check on June 1,

I am rejecting this response because: I'm writing to make two corrections on their previous responseFirst of all, we offered her a refund and the check already issued on that day since we spoke to her and ready for her to pick up anytime However, she changed their mind Instead of the refunded she wanted us to make apologized in public, which we already did and posted in the Facebook siteThe posted still there and we didn't took it down Secondly, she already picked up the check on June 1, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope their business continues to do well and they treat all customers with respect
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:NK apologized and strongly requested me to take my negative review down from Facebook. Respectfully, I Took it down because they stayed they would post an apology and improve their services. They offered a refund and I declined as long as they would apologize. After a day or two, NK took down their apology and other negative reviews.I am offended NK tried to silence me with their false apology. I am not surprised by their behavior. I would like a full refund of $40 since that is what they are claiming they did to resolve the issue. They did not give me a refund and they took down their apology along with other negative, honest reviews.I will continue to share my story since they did not hold up their end of the deal
Sincerely,
[redacted]

I am writing to respond to your May 16, 2017 letter regarding complaint #[redacted].   This complaint has been fully resolved with the customer. NK Nails took the following steps to resolve the customer’s concerns:   1)     We have issued a full refund for the services,...

as the complainant requested. 2)     We have publicly apologized on Facebook for what the customer felt was disrespectful treatment. A copy of that public Facebook posting is attached.   In closing, I would like to emphasize two points. First, we believe that the customer’s concerns arose from a miscommunication between the customer and our staff. Our employees do speak Vietnamese with one another because this is our native language—quite frankly, some members of our staff speak better English than others. Certainly miscommunications can arise from linguistic differences, and we feel badly that that apparently occurred in this situation. We will make every attempt to communicate clearly with all of our customers in the future.   Second, we wish to emphasize that NK Nails does not discriminate on the basis of race, religion, ethnic background, sexual orientation, gender, socioeconomic status, or any other factor. As minority business owners and immigrants ourselves, any form of discrimination is anathema to us. We will continue to implement a non-discrimination policy in dealing with all our customers. We also will continue to make every effort to treat our customers fairly, equitably, and with dignity and respect.   Thank you for your concern and assistance in resolving this matter to the satisfaction of all parties.   Sincerely,     Kevin L* NK Nails Owner  *Please view attached document.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope their business continues to do well and they treat all customers with respect.
Sincerely,
[redacted]