[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:The damage to the fridge that was documented prior to leaving our home was a scratch on each door However, the inventory sheet when it was arrived at our house stated "scratches and dents on all sides"We have yet to receive the check and we actually agreed on $for the refridgerator because this was pure negligence on the part of the moving company They have not wanted to accept responsibilty for the damageThey did not have to fix our front door of the home that was damaged because of the way the refridgerator was moved out of our home My husband fixed it This company came highly recommended and as stated previously we have had movers previously and have never had any issues Thank you for your time Regards, [redacted] ***
Tell us why heA truck was sent to pick up the goods on 6/which had enough space for the estimated weight Unfortunately the weight went higher which created the overflow We worked diligently with Stevens Van Lines to get the items picked up from us and shipped to our agent in FL with delivery out Due to the 4th of July holiday there was a delay in getting the goods picked up from us The gentleman that gave Ms [redacted] the initial information regarding a delivery date of her remaining goods was misinformed by the information given to us by Stevens Van Lines and he was not the correct person to be giving out that information which we have addressed internally and are resolving this for future Her goods were never abandoned or on the side of the road, that was never the case Once Ms [redacted] talked to the correct person in our office, she was given all the correct delivery information Ms [redacted] at that time was given the exact date her goods would be delivered to our agent in FL and when the agent in FL would be delivering them to her home She also informed this person of the mattresses not being packed and wanting a refund This person immediately told her we would issue her a refund which we have done already She did not tell her that she would have to deal with the company that was delivering the rest of her goods.All claims are handled through Stevens Van Lines and Ms [redacted] has received all the necessary claim forms to fill out and return for review Claim will be settled appropriately and according to the contract with her re
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:The damage to the fridge that was documented prior to leaving our home was a scratch on each door However, the inventory sheet when it was arrived at our house stated "scratches and dents on all sides"We have yet to receive the check and we actually agreed on $for the refridgerator because this was pure negligence on the part of the moving company They have not wanted to accept responsibilty for the damageThey did not have to fix our front door of the home that was damaged because of the way the refridgerator was moved out of our home My husband fixed it This company came highly recommended and as stated previously we have had movers previously and have never had any issues Thank you for your time Regards, [redacted] ***
Tell us why heA truck was sent to pick up the goods on 6/which had enough space for the estimated weight Unfortunately the weight went higher which created the overflow We worked diligently with Stevens Van Lines to get the items picked up from us and shipped to our agent in FL with delivery out Due to the 4th of July holiday there was a delay in getting the goods picked up from us The gentleman that gave Ms [redacted] the initial information regarding a delivery date of her remaining goods was misinformed by the information given to us by Stevens Van Lines and he was not the correct person to be giving out that information which we have addressed internally and are resolving this for future Her goods were never abandoned or on the side of the road, that was never the case Once Ms [redacted] talked to the correct person in our office, she was given all the correct delivery information Ms [redacted] at that time was given the exact date her goods would be delivered to our agent in FL and when the agent in FL would be delivering them to her home She also informed this person of the mattresses not being packed and wanting a refund This person immediately told her we would issue her a refund which we have done already She did not tell her that she would have to deal with the company that was delivering the rest of her goods.All claims are handled through Stevens Van Lines and Ms [redacted] has received all the necessary claim forms to fill out and return for review Claim will be settled appropriately and according to the contract with her re