Thank you for contacting us! We apologize for the confusion, BodyGuardz offers an Advantage Replacement Program for the lifetime of the deviceHowever, the replacements are not freeWe do this so our customers would never have to pay full price for another screen protectorThe customer is responsible for a processing and handling feeThis is a great deal and something none of our other competitors offerAs a Customer Support team, we take integrity extremely seriously, so please know that our intention was never to mislead you in any wayPlease let us know if there is anything else that we can assist you withWe truly appreciate your business and support
We studied the Samsung Galaxy Sbefore we specially designed this cut for our glass protectorWe were challenged by the way the screen curves down on each side of their device and we had to design and engineer our Pure glass protector to work with Samsung’s design We chose to design this protector to cover the entire screen of the device rather than a skinnier protector that cuts through the screen and interrupts your experience with the device Our design provides the best edge-to-edge protection as possible Because the glass protector is flat and the screen on the device curves slightly towards the edges the glass protector cannot bend to accommodate the curve Because of this there will be a thin semi transparent halo up and down both sides of the protector We do have an UltraTough protector and would be happy to send you a protector in this material This is a polyurethane material and is flexible so it can bend to accommodate the curve of the screen If you would like this please contact us with your shipping address and we will be happy to have one shipped to you
We do state on the box that we offer low cost lifetime replacements There is a one year limited warranty that will cover any defects in the workmanship or materials The protector is made from tempered glass and designed to be stronger than regular glass, but it is still glass and can break depending on what the protector and phone come in contact with But the idea is that the screen protector breaks and takes that damage and abuse instead of the phone So the protector cracking is not considered to be a defect and not something that would be covered under the warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe response is what I wanted but no one could give that to me beforeThey kept saying that I still needed to return the product and pay for shippingThank you for your helpI just felt like it shouldn't have come to this after emailing the company and calling Sincerely, [redacted]
We offer free replacements for our BodyGuardz Pure glass protectors The customer does have to cover the $shipping and handling fee As part of the replacements policy we ask that the customer sends the old protector back within days of receiving their new one If we don't receive the old protector back then the customer is charged full price for the replacement We state several times throughout the ordering process that the customer must return the old protector If we haven't received the old protector back we send a 3o day reminder email just letting the customer know that we have not received the old protector back We send an envelope with our return address, but it is the customers responsibility to cover return shipping Tracking is not required, but is recommended We don't have any record of receiving the old protector back and the customer was not able to provide tracking, so the customer was charged full price for the replacement It looks like the customer ended up contacting us when she was charged and the customer care manager ended up resolving this issue with the customer
BodyGuardz offers "lifetime low-cost" replacements, but they are not free We also state on the box that we offer "low cost replacements" There is a one-year limited warranty on this product that will cover any defect of the actual product However, the warranty is voided if the phone is dropped or the screen protector has been removed Anything not considered a defect in the product will be covered under our Advantage Program This will allow you to order a replacement for your protector at anytime and for any reason There is a small processing fee for this replacement that will cover the shipping and handling The idea behind the BodyGuardz Pure is to protect the screen on your device The Pure is made from a tempered glass, and can break depending on what it has come in contact with, but again the idea is that your device is protected We apologize for any misunderstanding or miscommunication there may have been surrounding this Please let us know if you have any questions about the warranty or the Advantage Program and we will be happy help explain this further
Complaint: [redacted] I am rejecting this response because: I feel that the charge is excessive and nothing more than a way of recovering their cost of the replacement itemI buy from overstock and Amazon and Ebay so I see shipping charges all the timeThis item could be shipped via the Postal Service for next to nothing.So far as you competitors are concerned, while it is a different product I have rece'd replacement products from both [redacted] and [redacted] without ever having to pay a penny for shipping or anything elseThey both say the product is guaranteed for life with free replacement if needThat's exactly what I get from themI have no desire to pursue this any furtherI learned a lesson and it taught me that you are not a ompany I want to deal with and I will tell everyone that I get the chanceRest assured I will tell it like it is but I don't think you product would sell so well if people knew up front that the free replacement would cost them more than half the cost of the device originally paid.You win the dispute but you lose the customer in the process Sincerely, [redacted]
We offer free replacements to our customers, but the customer is required to pay for the shipping charge of $ In order to qualify for free replacements we ask that you send the old protector back We send a return envelope with our address, but the customer is responsible for shipping the protector back to us The Advantage Program is clearly outlined and designed to protect those who have paid full price to purchase the product Unfortunately, people do try and buy a second protector for $and not a replacement We also ask that the old one be sent back to prevent fraud by some who try to purchase the free replacement and then turn around and sell the product on Amazon, ebay or other discount sites Unfortunately, we have no record of receiving this old protector back This was not sent back with tracking so there is no way to verify that this was received
BodyGuardz offers an Advantage Replacement Program for the lifetime of the deviceHowever, the replacements are not freeWe do this so our customers would never have to pay full price for another screen protectorThe customer is responsible for a processing and handling feeThis is a great deal and something none of our other competitors offerAs a Customer Support team, we take integrity extremely seriously, so please know that our intention was never to mislead you in any wayAs for the refund unfortunately, since your order was not purchased through our website we cannot issue a refund for this per our return policyYou will need to contact the reseller, as they are the ones who accepted the funds for the transaction and will have a separate return policy.Please let us know if there is anything else that we can assist you with
BodyGuardz has a day return policy Anything purchased from BodyGuardz.com can be returned to us within days for a refund Unfortunately, we are not able to issue a refund for a purchase that was made through a reseller, as we did not accept the funds for the transaction and therefore do not have the moeny to refund If a product is defective then we are more than happy to replace the product If a customer is not happy with a product we are also happy to work with them to see if we offer a different product that would better suit their needsAs for a refund the customer would need to contact the reseller
Thank you for contacting us! The Pure breaking is not a defect in the glassThe Pure is made from a tempered glass, and can break depending on what it has come in contact withThe Idea of the Pure is that your device was protectedWe're so sorry for your frustration and can definitely understand where you're coming fromWe do, however, stand behind our claim that ScreenGuardz Pure is the best and toughest screen protection on the marketThat being said, it sounds like our UltraTough ScreenGuardz might be a better fit for youThey do not offer impact protection, but are fantastic scratch, film protectorsHopefully this helpsThanks again!Brittany
Thank you for contacting us! We apologize for the confusion, BodyGuardz offers an Advantage Replacement Program for the lifetime of the deviceHowever, the replacements are not freeWe do this so our customers would never have to pay full price for another screen protectorThe customer is responsible for a processing and handling feeThis is a great deal and something none of our other competitors offerAs a Customer Support team, we take integrity extremely seriously, so please know that our intention was never to mislead you in any wayPlease let us know if there is anything else that we can assist you withWe truly appreciate your business and support
We studied the Samsung Galaxy Sbefore we specially designed this cut for our glass protectorWe were challenged by the way the screen curves down on each side of their device and we had to design and engineer our Pure glass protector to work with Samsung’s design We chose to design this protector to cover the entire screen of the device rather than a skinnier protector that cuts through the screen and interrupts your experience with the device Our design provides the best edge-to-edge protection as possible Because the glass protector is flat and the screen on the device curves slightly towards the edges the glass protector cannot bend to accommodate the curve Because of this there will be a thin semi transparent halo up and down both sides of the protector We do have an UltraTough protector and would be happy to send you a protector in this material This is a polyurethane material and is flexible so it can bend to accommodate the curve of the screen If you would like this please contact us with your shipping address and we will be happy to have one shipped to you
We do state on the box that we offer low cost lifetime replacements There is a one year limited warranty that will cover any defects in the workmanship or materials The protector is made from tempered glass and designed to be stronger than regular glass, but it is still glass and can break depending on what the protector and phone come in contact with But the idea is that the screen protector breaks and takes that damage and abuse instead of the phone So the protector cracking is not considered to be a defect and not something that would be covered under the warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe response is what I wanted but no one could give that to me beforeThey kept saying that I still needed to return the product and pay for shippingThank you for your helpI just felt like it shouldn't have come to this after emailing the company and calling Sincerely, [redacted]
We offer free replacements for our BodyGuardz Pure glass protectors The customer does have to cover the $shipping and handling fee As part of the replacements policy we ask that the customer sends the old protector back within days of receiving their new one If we don't receive the old protector back then the customer is charged full price for the replacement We state several times throughout the ordering process that the customer must return the old protector If we haven't received the old protector back we send a 3o day reminder email just letting the customer know that we have not received the old protector back We send an envelope with our return address, but it is the customers responsibility to cover return shipping Tracking is not required, but is recommended We don't have any record of receiving the old protector back and the customer was not able to provide tracking, so the customer was charged full price for the replacement It looks like the customer ended up contacting us when she was charged and the customer care manager ended up resolving this issue with the customer
BodyGuardz offers "lifetime low-cost" replacements, but they are not free We also state on the box that we offer "low cost replacements" There is a one-year limited warranty on this product that will cover any defect of the actual product However, the warranty is voided if the phone is dropped or the screen protector has been removed Anything not considered a defect in the product will be covered under our Advantage Program This will allow you to order a replacement for your protector at anytime and for any reason There is a small processing fee for this replacement that will cover the shipping and handling The idea behind the BodyGuardz Pure is to protect the screen on your device The Pure is made from a tempered glass, and can break depending on what it has come in contact with, but again the idea is that your device is protected We apologize for any misunderstanding or miscommunication there may have been surrounding this Please let us know if you have any questions about the warranty or the Advantage Program and we will be happy help explain this further
Complaint: [redacted] I am rejecting this response because: I feel that the charge is excessive and nothing more than a way of recovering their cost of the replacement itemI buy from overstock and Amazon and Ebay so I see shipping charges all the timeThis item could be shipped via the Postal Service for next to nothing.So far as you competitors are concerned, while it is a different product I have rece'd replacement products from both [redacted] and [redacted] without ever having to pay a penny for shipping or anything elseThey both say the product is guaranteed for life with free replacement if needThat's exactly what I get from themI have no desire to pursue this any furtherI learned a lesson and it taught me that you are not a ompany I want to deal with and I will tell everyone that I get the chanceRest assured I will tell it like it is but I don't think you product would sell so well if people knew up front that the free replacement would cost them more than half the cost of the device originally paid.You win the dispute but you lose the customer in the process Sincerely, [redacted]
We offer free replacements to our customers, but the customer is required to pay for the shipping charge of $ In order to qualify for free replacements we ask that you send the old protector back We send a return envelope with our address, but the customer is responsible for shipping the protector back to us The Advantage Program is clearly outlined and designed to protect those who have paid full price to purchase the product Unfortunately, people do try and buy a second protector for $and not a replacement We also ask that the old one be sent back to prevent fraud by some who try to purchase the free replacement and then turn around and sell the product on Amazon, ebay or other discount sites Unfortunately, we have no record of receiving this old protector back This was not sent back with tracking so there is no way to verify that this was received
BodyGuardz offers an Advantage Replacement Program for the lifetime of the deviceHowever, the replacements are not freeWe do this so our customers would never have to pay full price for another screen protectorThe customer is responsible for a processing and handling feeThis is a great deal and something none of our other competitors offerAs a Customer Support team, we take integrity extremely seriously, so please know that our intention was never to mislead you in any wayAs for the refund unfortunately, since your order was not purchased through our website we cannot issue a refund for this per our return policyYou will need to contact the reseller, as they are the ones who accepted the funds for the transaction and will have a separate return policy.Please let us know if there is anything else that we can assist you with
BodyGuardz has a day return policy Anything purchased from BodyGuardz.com can be returned to us within days for a refund Unfortunately, we are not able to issue a refund for a purchase that was made through a reseller, as we did not accept the funds for the transaction and therefore do not have the moeny to refund If a product is defective then we are more than happy to replace the product If a customer is not happy with a product we are also happy to work with them to see if we offer a different product that would better suit their needsAs for a refund the customer would need to contact the reseller
Thank you for contacting us! The Pure breaking is not a defect in the glassThe Pure is made from a tempered glass, and can break depending on what it has come in contact withThe Idea of the Pure is that your device was protectedWe're so sorry for your frustration and can definitely understand where you're coming fromWe do, however, stand behind our claim that ScreenGuardz Pure is the best and toughest screen protection on the marketThat being said, it sounds like our UltraTough ScreenGuardz might be a better fit for youThey do not offer impact protection, but are fantastic scratch, film protectorsHopefully this helpsThanks again!Brittany