Initial Business Response / [redacted] (1000, 5, 2017/04/27) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I did discuss this situation with [redacted] on Saturday April 15thI fully understood where [redacted] was coming from and told him soI'm not sure I would have felt much different had it been me in his place While I'm sure [redacted] did not want to hear - I tried to explain that [redacted] Canada (the manufacturer of [redacted] and several other brands) makes it very clear to dealers that only [redacted] has the authority to authorize the refund or exchange of any applianceShould dealers choose to refund or exchange appliances without permission from [redacted] there will be no further support available to the dealerHaving been in this business for some time I see this policy, while upsetting at times, has been provenIt turns out at least **% of the time issues with new appliances are installation relatedI understand why [redacted] would like to have a look at the installation prior to making any decision on refunds or exchanges My last communication with [redacted] was April 15thI have no idea what has transpired since thenWhen I received The Revdex.com notice I contacted my representative from [redacted] to advise him what had transpiredFurther, I advised that I expected that either he or another representative of [redacted] Canada contact both the Revdex.com and [redacted] to explain why their "replacement or refund" policy exists and to offer suggestions as to how [redacted] s concerns would be addressedI fully expect [redacted] Canada will resolve this issue with [redacted] in the very short term
Initial Business Response /* (1000, 5, 2017/04/27) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I did discuss this situation with [redacted] on Saturday April 15th. I fully understood where [redacted] was coming...
from and told him so. I'm not sure I would have felt much different had it been me in his place.
While I'm sure [redacted] did not want to hear - I tried to explain that [redacted] Canada (the manufacturer of ** and several other brands) makes it very clear to dealers that only [redacted] has the authority to authorize the refund or exchange of any appliance. Should dealers choose to refund or exchange appliances without permission from [redacted] there will be no further support available to the dealer. Having been in this business for some time I see this policy, while upsetting at times, has been proven. It turns out at least **% of the time issues with new appliances are installation related. I understand why [redacted] would like to have a look at the installation prior to making any decision on refunds or exchanges.
My last communication with [redacted] was April 15th. I have no idea what has transpired since then. When I received The Revdex.com notice I contacted my representative from [redacted] to advise him what had transpired. Further, I advised that I expected that either he or another representative of [redacted] Canada contact both the Revdex.com and [redacted] to explain why their "replacement or refund" policy exists and to offer suggestions as to how [redacted]s concerns would be addressed. I fully expect [redacted] Canada will resolve this issue with [redacted] in the very short term.
Initial Business Response / [redacted] (1000, 5, 2017/04/27) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I did discuss this situation with [redacted] on Saturday April 15thI fully understood where [redacted] was coming from and told him soI'm not sure I would have felt much different had it been me in his place While I'm sure [redacted] did not want to hear - I tried to explain that [redacted] Canada (the manufacturer of [redacted] and several other brands) makes it very clear to dealers that only [redacted] has the authority to authorize the refund or exchange of any applianceShould dealers choose to refund or exchange appliances without permission from [redacted] there will be no further support available to the dealerHaving been in this business for some time I see this policy, while upsetting at times, has been provenIt turns out at least **% of the time issues with new appliances are installation relatedI understand why [redacted] would like to have a look at the installation prior to making any decision on refunds or exchanges My last communication with [redacted] was April 15thI have no idea what has transpired since thenWhen I received The Revdex.com notice I contacted my representative from [redacted] to advise him what had transpiredFurther, I advised that I expected that either he or another representative of [redacted] Canada contact both the Revdex.com and [redacted] to explain why their "replacement or refund" policy exists and to offer suggestions as to how [redacted] s concerns would be addressedI fully expect [redacted] Canada will resolve this issue with [redacted] in the very short term
Initial Business Response /* (1000, 5, 2017/04/27) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I did discuss this situation with [redacted] on Saturday April 15th. I fully understood where [redacted] was coming...
from and told him so. I'm not sure I would have felt much different had it been me in his place.
While I'm sure [redacted] did not want to hear - I tried to explain that [redacted] Canada (the manufacturer of ** and several other brands) makes it very clear to dealers that only [redacted] has the authority to authorize the refund or exchange of any appliance. Should dealers choose to refund or exchange appliances without permission from [redacted] there will be no further support available to the dealer. Having been in this business for some time I see this policy, while upsetting at times, has been proven. It turns out at least **% of the time issues with new appliances are installation related. I understand why [redacted] would like to have a look at the installation prior to making any decision on refunds or exchanges.
My last communication with [redacted] was April 15th. I have no idea what has transpired since then. When I received The Revdex.com notice I contacted my representative from [redacted] to advise him what had transpired. Further, I advised that I expected that either he or another representative of [redacted] Canada contact both the Revdex.com and [redacted] to explain why their "replacement or refund" policy exists and to offer suggestions as to how [redacted]s concerns would be addressed. I fully expect [redacted] Canada will resolve this issue with [redacted] in the very short term.