The Revdex.com site wasn't working so your office gave this email addressHello- Ms [redacted] contacted me by telephone in August, not September and she had told me that someone was coming into her home while she was at work, and that someone was also breaking into her locker or drawer at her workplace, and she wanted to change her main entry/exit code on her security system at her homeShe asked me if we could change her code on her home system because she was afraid that someone had her code to turn her system offShe also went on to explain that someone had been tampering with her items at work, and that strange things had been happeningShe also said that items were misplaced in her home and that she felt, -again, -that someone was coming inside her condo when she wasn't homeSo yes, we changed her code and gave her a new code! Then guess what? The next day while she was at work, someone came in through the front door and tried to enter in her old code!!! Now the old code that whomever was trying to use, didn't work because we had removed it the previous day and then the alarm went off, then that "someone" closed the door, and didn't enter, so I assume they left the premises when they found out that we had obviously had changed the code and that they couldn't turn off the system any longerThe police arrived and obviously found nothing because the person had obviously leftI then spoke with Ms [redacted] again and she said that the police found nothing, which makes sense because the "stalker/burglar/thief/whatever" had run away when they realized that the old code stopped workingMs [redacted] said that her items at work were still be tampered with, and she felt that she was being targeted by someoneI told her that the alarm chased away whomever tried to use the old code, and she said that she may want to install a camera in her home, and she would let me knowThe incidents stopped, and I never heard from Ms [redacted] again until she wrote in a complaint, that make absolutely no sense whatsoever when correlated with the recorded events from our phone conversations and the events logged on the computer in the security systemThank you- John Lewis Home & Life Security
Hello- Thank you for resending this simply because we do not have a record of this inquiry Interestingly enough if our system doesn't check in and we contact the telephone service provider, and they tell us that the line is okay, then we'll assume that the line came back up unless it's an intermittent problem with the phone company that we'll never know unless we're informed by the phone service provider after our system checks inHowever, it does appear that the phone service provider is at fault here simply because they (the phone service provider) didn't even know that THEIR own phone line was not 100% operational for months?!?! After a accident with the plow-truck taking down a utility box on the street??? We do not control the phone company, we merely use their line and it's the phone company's responsibility and the responsibility of the homeowner to insure that the phone is working and that the bill is paid so that the phone service remains active, and I am sure in this case it was paid, but we're just stating a pointWe monitor for burglary, fire, and medical emergency, the line of communication and our checks is again the responsibility of the company who is providing the line of communication My recommendation would be to not use the telephone company at all simply because my concern is that they didn't even know that their own telephone line was down,after the accident took down a pole or box??? Really??? Didn't their service people fix the line after the accident with the plow??? How is that our fault? My solution and recommendation is that the client contact us and we could switch to using WIRELESS monitoring, completely bypassing the phone service provider who is clearly at faultThen if we're going to be held responsible for the line of communication, I'd rather it be mine and not [redacted] *** or whomever That's the solution, wireless monitoringWe can do it Sincerely- [redacted] ***
Complaint: ***
I am rejecting this response because:
The signatures and initials on the contract, and even the monitoring acceptance form, they have referenced in their response have all had information and terms altered and/or added after we signed and initialed themWhen we spoke to our lawyer and explained the situation and claims to him, he even said they were in violation of our rights since items were added and altered on the paperwork we signed
Sincerely,
*** ***
Good Morning-
Attn: *** *** *** *** ***
That entire complaint is a blatant lieMs *** *** in *** *** **contracted us to repair her old system because the system was left mostly
out of operation by the previous company who serviced the systemThe wiring was good, but much of the system was disconnected by the servicing company, ***. We upgraded the system from a *** *** to a *** ***, and added new keypads with a zone expander giving her zones totalThe wiring was done by the previous company and the wiring was generally good but some of the door contact weren't working and the old motion sensor wasn't powering up and we found that most of it was disconnectedWe reconnecetd and repaired the contacts, and installed a new pet immune motion, and new keypads as the old ones weren't working and fixed everythingWe also gave Ms *** a keychain remote so that she could operate the system remotely and she could also summon the police with the police panic button on the remote
We didn't change out the previous wiring as the walls are finished sheet rock and plaster, and the copper wiring was up to code and it all had continuity, the issue were the smashed contacts and magnets and the bad motion and keypads, and We did this for no charge!
Ms *** *** is not an invalid, and she read every iota of that agreement herself, I did NOT read if for her, and that is ridiculous! She is an extremely vibrant lady who cares for 2 large dogs that live with her. I can prove that Ms*** has all of her faculties two waysIf she is so incoherent and oblivious as the complaint states, then please look on Page on the addendum of the complaint just below the words "continued from page 1", it states "after installation Ms *** discovered that instead of having a zone system Mr *** (meaning ***) installed a zone system." now how could she even get up and inspect anything to make any type of discovery, no matter if her findings are wrong, how could she do this if she is a bed-ridden invalid on a machine, -which I never saw?
Here is a recent article displaying how active and vibrant Ms *** is, a far cry from being bed ridden and on a machine
***
Come on, recently working with the Senate for the *** ***! Read her ***! My God! She read every iota on that agreement and signed it, and then over a month later she accused us of not installing her motion, which we did on the initial repair day, and she also called us with another complaint
Ms *** accused us of not installing the *** *** *** motion, which we did when we repaired her system a month earlier in April, and when one of our technicians went out to her house to show her that we had in fact installed it, she got mad at himThen she stated that her door was going offMy technician found out that the closing mechanism on her door was not working, she said that she leaves it like that so the dogs can open the door and go outsideWell her dogs were doing this when the system was armed, and the alarm would go off when the dogs pushed the door open to go outside.
I had explained to her that if she didn't want alarms when she left the home that she would have to lock that door when she left, and she said that she wouldn't, so I suggested she call a carpenter and install a doggie door on another one of her doors so that the dogs could come and goShe said no!
She contacted a lawyer, who found out what was going on and I guess and he dumped the case, because we never heard from him again once he contacted usAnd now you get this fallacious complaintThe hardwire portion of the system is wired the same way it was when we found it and before we repaired the motions, keypads, and the contactsAlso, I have been is situations with seniors where I felt that they needed a family member with them, and have requested soMs *** *** didn't meet that criteria, as she told me she travels alone, and recently worked with the Senate for the *** ***
We run a good operation and we have been in business for years and with over residential installations I have never lied to a client*** handles the calls as they come in, and she's never lied to a clientWe've been out to Ms ***'s house to service any complaint she's had, and there is nothing wrong with that system
I believe that the previous company disconnected the doors that didn't have locks that the dogs went in and out of, and they disconnected the motion detector sometime ago because she was setting it off, and once we repaired everything she left the system on and the dogs push open the door setting it off
*** ***
Home & Life Security
Complaint: ***
I am rejecting this response because:
I would like to help those reading to understand and clarify misconstrued statement: "managed discount account" We never KNEW that name! Is that what you call your pre-paid in FULL customers..?? We know nothing of "OLDER SYSTEM" which in fact; if THAT were true, we, consumers, should have been informed and updated accordingly; rather than WE INFORMING THE COMPANY. Fact is that nothing was ever mention regarding so called, 'COMPONENT' and no such thing was ever REPLACED: only batteries, FebThe problem which is not an argument over batteriesit is that the system kept blowing off ALARMS even when we were sitting within three feet of the window or door. Yes all went well for short period of time; after technician checked over situationHowever, that was the ONLY time I changed pass code. The truth is: TECHINICIAN CAME IN FEB2014, then, 6MO LATER; Aug 29, 2014; my family and I left home to travel out of state; undertaking extreme long flight hours, no sleep until 3am; only to be startled at daybreak with security alerts on cell phone; and of course, passcode requirements and sleepily could not think.. I DID NOT LOSE PASSCODE!!consequently having to call THE MANAGEMENT OFFICE.. *** GAVE ME THE PASSCODE. THANKS, ***!! NO! they did NOT SEND A TECHNICIAN OUT TO GO TO OUR HOME IN CONNECTICUT, TO RESET PANEL FOR LOST PASSCODENEVER
Let it be known for the record: HOME & LIFE SECURITY HAS NEVER REPROGRAMED THE SYSTEM IN or at OUR HOME FOR THE PASSCODE SINCE THE ORIGINAL SET UP; past seven years with exception of Feb 2014 .. (This statement that 'HOME & LIFE SECURITY' SENT A TECHNICIAN AT NO CHARGE TO RECOVER THE CODE THAT SHE LOST)In August IS IMPOSSIBLEBECAUSE WE WERE OUT OF THE STATEonly the neighbors, Police, and family member came to checked out problem; just to find out it was ANOTHER, BURGLRY ALARM
FYIOCTOBER, 2014, issue did not have anything to do with coming out to install batteries??? Please!! YOU say no guarantee if residents change them; understood..therefore...DURING PHONE CONVERSATION the company's representative; wanted to replace transmitter...?? lingo?? component?? confusion..?? my insisting was "to inform us about updating so called transmitter, a charge of $65.00, or suggesting change" not interested in FREE BATTERIES, just WANTED A SYSTEM THAT WORKED PROPERLY. I thought it proper to at least PERSUE good responsible suggestions from customer service, which we ALL are due WITH THE TRUST WE GIVE TO YOUAT LEAST YOU COULD OFFER consumers, THE BENEFIT OF THE DOUBT
This note concludes our business with Home & Life Security as we have been blessed with updated systemsthank you!
Sincerely,
*** ***
Hello-
This is an older system which needed a new component and we replaced the part in Feb2014. and because she was a managed discount account her initial month warranty was expired. We replaced the component for basically cost including labor for $She paid us
and all was well.
Then *** *** forgot her passcode on her keypadWe don't keep passcodes because that is privy to the client only, but we can reprogram the system to find the clients code but we have to do that at the keypad in the client's homeSo, WE SENT A TECHNICIAN AT NO CHARGE TO RECOVER THE CODE THAT SHE LOST!
Then in October she had low batteries on her system, and we told her that we would have to charge her the cost of the batteries and that we could come out*** *** told us that because she paid $eight months ago on an unrelated service call, which had nothing to do with the cost of the batteries EIGHT MONTHS LATER, but she insisted that we change her batteries (which are not under warranty anyway), and if we didn't perform FREE SERVICE, she would cancel with us
Good luck with the new companySorry but
*** ***
Home & Life Security
I have been a Home & Life customer for over 20 years (2 different houses) and have had nothing but exceptional installations and service. In the past 20 years I had only one issue with a sensor which was quickly fixed after my call, very satisfied with this and the monitoring service that is provided.
Hello-
Thank you for resending this simply because we do not have a record of this inquiry.
Interestingly enough if our system doesn't check in and we contact the telephone service provider, and they tell us that the line is okay, then we'll assume that the line came back...
up unless it's an intermittent problem with the phone company that we'll never know unless we're informed by the phone service provider after our system checks in. However, it does appear that the phone service provider is at fault here simply because they (the phone service provider) didn't even know that THEIR own phone line was not 100% operational for 2 months?!?! After a accident with the plow-truck taking down a utility box on the street???
We do not control the phone company, we merely use their line and it's the phone company's responsibility and the responsibility of the homeowner to insure that the phone is working and that the bill is paid so that the phone service remains active, and I am sure in this case it was paid, but we're just stating a point. We monitor for burglary, fire, and medical emergency, the line of communication and our checks is again the responsibility of the company who is providing the line of communication.
My recommendation would be to not use the telephone company at all simply because my concern is that they didn't even know that their own telephone line was down,.. after the accident took down a pole or box??? Really??? Didn't their service people fix the line after the accident with the plow???
How is that our fault? My solution and recommendation is that the client contact us and we could switch to using WIRELESS monitoring, completely bypassing the phone service provider who is clearly at fault. Then if we're going to be held responsible for the line of communication, I'd rather it be mine and not [redacted] or whomever.
That's the solution, wireless monitoring. We can do it.
Hello-
This is simply not true, and there are no, and never ever were alterations made to the contract. In fact, just so that clients cannot claim that there are any alterations to the terms of the agreement, -our clients sign the contract agreement, but there is also a seperate...
boxed section on the contract that clearly explains the monthly payment and the term of the contract and then the clients add their initials on the line in that box right below the disclosure on the contract making the terms and the payments COMPLETELY CLEAR in understanding to the client, and the client initials it.
Currently we are installing nearly 600 systems a year and every contract is completed this way, with the client's initials right in the same section of the cost payment and terms of the contract clearly dictated, so the client CANNOT feasibly say that they "didn't know the terms".
The client had also complained to our billing company, who found that there was no wrong done here. If the client is moving, the system is wireless and we have a relocation program that they can take advantage of. The system is a [redacted] that they probably shouldn't give up anyway, it's too valuable. In fact it's probably more valuable than their flat screen TV. They can contact us and we can begin the relocation process.
Thank you
[redacted]
The Revdex.com site wasn't working so your office gave this email address...
font-family: Arial,sans-serif;">Hello- Ms. [redacted] contacted me by telephone in August, not September and she had told me that someone was coming into her home while she was at work, and that someone was also breaking into her locker or drawer at her workplace, and she wanted to change her main entry/exit code on her security system at her home. She asked me if we could change her code on her home system because she was afraid that someone had her code to turn her system off. She also went on to explain that someone had been tampering with her items at work, and that strange things had been happening. She also said that items were misplaced in her home and that she felt, -again, -that someone was coming inside her condo when she wasn't home. So yes, we changed her code and gave her a new code! Then guess what? The next day while she was at work, someone came in through the front door and tried to enter in her old code!!! Now the old code that whomever was trying to use, didn't work because we had removed it the previous day and then the alarm went off, then that "someone" closed the door, and didn't enter, so I assume they left the premises when they found out that we had obviously had changed the code and that they couldn't turn off the system any longer. The police arrived and obviously found nothing because the person had obviously left. I then spoke with Ms [redacted] again and she said that the police found nothing, which makes sense because the "stalker/burglar/thief/whatever" had run away when they realized that the old code stopped working. Ms. [redacted] said that her items at work were still be tampered with, and she felt that she was being targeted by someone. I told her that the alarm chased away whomever tried to use the old code, and she said that she may want to install a camera in her home, and she would let me know. The incidents stopped, and I never heard from Ms [redacted] again until she wrote in a complaint, that make absolutely no sense whatsoever when correlated with the recorded events from our phone conversations and the events logged on the computer in the security system. Thank you- John Lewis Home & Life Security
Home & Life Security is a great company that provides quality service at a reasonable price. The home security system that they installed has worked flawlessly since it's inception and the system itself is very user friendly. I would recommend this company to anyone who is looking to install a home security system.
The Revdex.com site wasn't working so your office gave this email addressHello- Ms [redacted] contacted me by telephone in August, not September and she had told me that someone was coming into her home while she was at work, and that someone was also breaking into her locker or drawer at her workplace, and she wanted to change her main entry/exit code on her security system at her homeShe asked me if we could change her code on her home system because she was afraid that someone had her code to turn her system offShe also went on to explain that someone had been tampering with her items at work, and that strange things had been happeningShe also said that items were misplaced in her home and that she felt, -again, -that someone was coming inside her condo when she wasn't homeSo yes, we changed her code and gave her a new code! Then guess what? The next day while she was at work, someone came in through the front door and tried to enter in her old code!!! Now the old code that whomever was trying to use, didn't work because we had removed it the previous day and then the alarm went off, then that "someone" closed the door, and didn't enter, so I assume they left the premises when they found out that we had obviously had changed the code and that they couldn't turn off the system any longerThe police arrived and obviously found nothing because the person had obviously leftI then spoke with Ms [redacted] again and she said that the police found nothing, which makes sense because the "stalker/burglar/thief/whatever" had run away when they realized that the old code stopped workingMs [redacted] said that her items at work were still be tampered with, and she felt that she was being targeted by someoneI told her that the alarm chased away whomever tried to use the old code, and she said that she may want to install a camera in her home, and she would let me knowThe incidents stopped, and I never heard from Ms [redacted] again until she wrote in a complaint, that make absolutely no sense whatsoever when correlated with the recorded events from our phone conversations and the events logged on the computer in the security systemThank you- John Lewis Home & Life Security
Hello- Thank you for resending this simply because we do not have a record of this inquiry Interestingly enough if our system doesn't check in and we contact the telephone service provider, and they tell us that the line is okay, then we'll assume that the line came back up unless it's an intermittent problem with the phone company that we'll never know unless we're informed by the phone service provider after our system checks inHowever, it does appear that the phone service provider is at fault here simply because they (the phone service provider) didn't even know that THEIR own phone line was not 100% operational for months?!?! After a accident with the plow-truck taking down a utility box on the street??? We do not control the phone company, we merely use their line and it's the phone company's responsibility and the responsibility of the homeowner to insure that the phone is working and that the bill is paid so that the phone service remains active, and I am sure in this case it was paid, but we're just stating a pointWe monitor for burglary, fire, and medical emergency, the line of communication and our checks is again the responsibility of the company who is providing the line of communication My recommendation would be to not use the telephone company at all simply because my concern is that they didn't even know that their own telephone line was down,after the accident took down a pole or box??? Really??? Didn't their service people fix the line after the accident with the plow??? How is that our fault? My solution and recommendation is that the client contact us and we could switch to using WIRELESS monitoring, completely bypassing the phone service provider who is clearly at faultThen if we're going to be held responsible for the line of communication, I'd rather it be mine and not [redacted] *** or whomever That's the solution, wireless monitoringWe can do it Sincerely- [redacted] ***
Complaint: ***
I am rejecting this response because:
The signatures and initials on the contract, and even the monitoring acceptance form, they have referenced in their response have all had information and terms altered and/or added after we signed and initialed themWhen we spoke to our lawyer and explained the situation and claims to him, he even said they were in violation of our rights since items were added and altered on the paperwork we signed
Sincerely,
*** ***
Good Morning-
Attn: *** *** *** *** ***
That entire complaint is a blatant lieMs *** *** in *** *** **contracted us to repair her old system because the system was left mostly
out of operation by the previous company who serviced the systemThe wiring was good, but much of the system was disconnected by the servicing company, ***. We upgraded the system from a *** *** to a *** ***, and added new keypads with a zone expander giving her zones totalThe wiring was done by the previous company and the wiring was generally good but some of the door contact weren't working and the old motion sensor wasn't powering up and we found that most of it was disconnectedWe reconnecetd and repaired the contacts, and installed a new pet immune motion, and new keypads as the old ones weren't working and fixed everythingWe also gave Ms *** a keychain remote so that she could operate the system remotely and she could also summon the police with the police panic button on the remote
We didn't change out the previous wiring as the walls are finished sheet rock and plaster, and the copper wiring was up to code and it all had continuity, the issue were the smashed contacts and magnets and the bad motion and keypads, and We did this for no charge!
Ms *** *** is not an invalid, and she read every iota of that agreement herself, I did NOT read if for her, and that is ridiculous! She is an extremely vibrant lady who cares for 2 large dogs that live with her. I can prove that Ms*** has all of her faculties two waysIf she is so incoherent and oblivious as the complaint states, then please look on Page on the addendum of the complaint just below the words "continued from page 1", it states "after installation Ms *** discovered that instead of having a zone system Mr *** (meaning ***) installed a zone system." now how could she even get up and inspect anything to make any type of discovery, no matter if her findings are wrong, how could she do this if she is a bed-ridden invalid on a machine, -which I never saw?
Here is a recent article displaying how active and vibrant Ms *** is, a far cry from being bed ridden and on a machine
***
Come on, recently working with the Senate for the *** ***! Read her ***! My God! She read every iota on that agreement and signed it, and then over a month later she accused us of not installing her motion, which we did on the initial repair day, and she also called us with another complaint
Ms *** accused us of not installing the *** *** *** motion, which we did when we repaired her system a month earlier in April, and when one of our technicians went out to her house to show her that we had in fact installed it, she got mad at himThen she stated that her door was going offMy technician found out that the closing mechanism on her door was not working, she said that she leaves it like that so the dogs can open the door and go outsideWell her dogs were doing this when the system was armed, and the alarm would go off when the dogs pushed the door open to go outside.
I had explained to her that if she didn't want alarms when she left the home that she would have to lock that door when she left, and she said that she wouldn't, so I suggested she call a carpenter and install a doggie door on another one of her doors so that the dogs could come and goShe said no!
She contacted a lawyer, who found out what was going on and I guess and he dumped the case, because we never heard from him again once he contacted usAnd now you get this fallacious complaintThe hardwire portion of the system is wired the same way it was when we found it and before we repaired the motions, keypads, and the contactsAlso, I have been is situations with seniors where I felt that they needed a family member with them, and have requested soMs *** *** didn't meet that criteria, as she told me she travels alone, and recently worked with the Senate for the *** ***
We run a good operation and we have been in business for years and with over residential installations I have never lied to a client*** handles the calls as they come in, and she's never lied to a clientWe've been out to Ms ***'s house to service any complaint she's had, and there is nothing wrong with that system
I believe that the previous company disconnected the doors that didn't have locks that the dogs went in and out of, and they disconnected the motion detector sometime ago because she was setting it off, and once we repaired everything she left the system on and the dogs push open the door setting it off
*** ***
Home & Life Security
Complaint: ***
I am rejecting this response because:
I would like to help those reading to understand and clarify misconstrued statement: "managed discount account" We never KNEW that name! Is that what you call your pre-paid in FULL customers..?? We know nothing of "OLDER SYSTEM" which in fact; if THAT were true, we, consumers, should have been informed and updated accordingly; rather than WE INFORMING THE COMPANY. Fact is that nothing was ever mention regarding so called, 'COMPONENT' and no such thing was ever REPLACED: only batteries, FebThe problem which is not an argument over batteriesit is that the system kept blowing off ALARMS even when we were sitting within three feet of the window or door. Yes all went well for short period of time; after technician checked over situationHowever, that was the ONLY time I changed pass code. The truth is: TECHINICIAN CAME IN FEB2014, then, 6MO LATER; Aug 29, 2014; my family and I left home to travel out of state; undertaking extreme long flight hours, no sleep until 3am; only to be startled at daybreak with security alerts on cell phone; and of course, passcode requirements and sleepily could not think.. I DID NOT LOSE PASSCODE!!consequently having to call THE MANAGEMENT OFFICE.. *** GAVE ME THE PASSCODE. THANKS, ***!! NO! they did NOT SEND A TECHNICIAN OUT TO GO TO OUR HOME IN CONNECTICUT, TO RESET PANEL FOR LOST PASSCODENEVER
Let it be known for the record: HOME & LIFE SECURITY HAS NEVER REPROGRAMED THE SYSTEM IN or at OUR HOME FOR THE PASSCODE SINCE THE ORIGINAL SET UP; past seven years with exception of Feb 2014 .. (This statement that 'HOME & LIFE SECURITY' SENT A TECHNICIAN AT NO CHARGE TO RECOVER THE CODE THAT SHE LOST)In August IS IMPOSSIBLEBECAUSE WE WERE OUT OF THE STATEonly the neighbors, Police, and family member came to checked out problem; just to find out it was ANOTHER, BURGLRY ALARM
FYIOCTOBER, 2014, issue did not have anything to do with coming out to install batteries??? Please!! YOU say no guarantee if residents change them; understood..therefore...DURING PHONE CONVERSATION the company's representative; wanted to replace transmitter...?? lingo?? component?? confusion..?? my insisting was "to inform us about updating so called transmitter, a charge of $65.00, or suggesting change" not interested in FREE BATTERIES, just WANTED A SYSTEM THAT WORKED PROPERLY. I thought it proper to at least PERSUE good responsible suggestions from customer service, which we ALL are due WITH THE TRUST WE GIVE TO YOUAT LEAST YOU COULD OFFER consumers, THE BENEFIT OF THE DOUBT
This note concludes our business with Home & Life Security as we have been blessed with updated systemsthank you!
Sincerely,
*** ***
Hello-
This is an older system which needed a new component and we replaced the part in Feb2014. and because she was a managed discount account her initial month warranty was expired. We replaced the component for basically cost including labor for $She paid us
and all was well.
Then *** *** forgot her passcode on her keypadWe don't keep passcodes because that is privy to the client only, but we can reprogram the system to find the clients code but we have to do that at the keypad in the client's homeSo, WE SENT A TECHNICIAN AT NO CHARGE TO RECOVER THE CODE THAT SHE LOST!
Then in October she had low batteries on her system, and we told her that we would have to charge her the cost of the batteries and that we could come out*** *** told us that because she paid $eight months ago on an unrelated service call, which had nothing to do with the cost of the batteries EIGHT MONTHS LATER, but she insisted that we change her batteries (which are not under warranty anyway), and if we didn't perform FREE SERVICE, she would cancel with us
Good luck with the new companySorry but
*** ***
Home & Life Security
Home and Life Security is a professionally run organizationThey are trustworthy, efficient, and timelyI have been pleased with all their efforts
I have been a Home & Life customer for over 20 years (2 different houses) and have had nothing but exceptional installations and service. In the past 20 years I had only one issue with a sensor which was quickly fixed after my call, very satisfied with this and the monitoring service that is provided.
Hello-
Thank you for resending this simply because we do not have a record of this inquiry.
Interestingly enough if our system doesn't check in and we contact the telephone service provider, and they tell us that the line is okay, then we'll assume that the line came back...
up unless it's an intermittent problem with the phone company that we'll never know unless we're informed by the phone service provider after our system checks in. However, it does appear that the phone service provider is at fault here simply because they (the phone service provider) didn't even know that THEIR own phone line was not 100% operational for 2 months?!?! After a accident with the plow-truck taking down a utility box on the street???
We do not control the phone company, we merely use their line and it's the phone company's responsibility and the responsibility of the homeowner to insure that the phone is working and that the bill is paid so that the phone service remains active, and I am sure in this case it was paid, but we're just stating a point. We monitor for burglary, fire, and medical emergency, the line of communication and our checks is again the responsibility of the company who is providing the line of communication.
My recommendation would be to not use the telephone company at all simply because my concern is that they didn't even know that their own telephone line was down,.. after the accident took down a pole or box??? Really??? Didn't their service people fix the line after the accident with the plow???
How is that our fault? My solution and recommendation is that the client contact us and we could switch to using WIRELESS monitoring, completely bypassing the phone service provider who is clearly at fault. Then if we're going to be held responsible for the line of communication, I'd rather it be mine and not [redacted] or whomever.
That's the solution, wireless monitoring. We can do it.
Sincerely-
[redacted]
Hello-
This is simply not true, and there are no, and never ever were alterations made to the contract. In fact, just so that clients cannot claim that there are any alterations to the terms of the agreement, -our clients sign the contract agreement, but there is also a seperate...
boxed section on the contract that clearly explains the monthly payment and the term of the contract and then the clients add their initials on the line in that box right below the disclosure on the contract making the terms and the payments COMPLETELY CLEAR in understanding to the client, and the client initials it.
Currently we are installing nearly 600 systems a year and every contract is completed this way, with the client's initials right in the same section of the cost payment and terms of the contract clearly dictated, so the client CANNOT feasibly say that they "didn't know the terms".
The client had also complained to our billing company, who found that there was no wrong done here. If the client is moving, the system is wireless and we have a relocation program that they can take advantage of. The system is a [redacted] that they probably shouldn't give up anyway, it's too valuable. In fact it's probably more valuable than their flat screen TV. They can contact us and we can begin the relocation process.
Thank you
[redacted]
The Revdex.com site wasn't working so your office gave this email address...
font-family: Arial,sans-serif;">Hello- Ms. [redacted] contacted me by telephone in August, not September and she had told me that someone was coming into her home while she was at work, and that someone was also breaking into her locker or drawer at her workplace, and she wanted to change her main entry/exit code on her security system at her home. She asked me if we could change her code on her home system because she was afraid that someone had her code to turn her system off. She also went on to explain that someone had been tampering with her items at work, and that strange things had been happening. She also said that items were misplaced in her home and that she felt, -again, -that someone was coming inside her condo when she wasn't home. So yes, we changed her code and gave her a new code! Then guess what? The next day while she was at work, someone came in through the front door and tried to enter in her old code!!! Now the old code that whomever was trying to use, didn't work because we had removed it the previous day and then the alarm went off, then that "someone" closed the door, and didn't enter, so I assume they left the premises when they found out that we had obviously had changed the code and that they couldn't turn off the system any longer. The police arrived and obviously found nothing because the person had obviously left. I then spoke with Ms [redacted] again and she said that the police found nothing, which makes sense because the "stalker/burglar/thief/whatever" had run away when they realized that the old code stopped working. Ms. [redacted] said that her items at work were still be tampered with, and she felt that she was being targeted by someone. I told her that the alarm chased away whomever tried to use the old code, and she said that she may want to install a camera in her home, and she would let me know. The incidents stopped, and I never heard from Ms [redacted] again until she wrote in a complaint, that make absolutely no sense whatsoever when correlated with the recorded events from our phone conversations and the events logged on the computer in the security system. Thank you- John Lewis Home & Life Security
Home & Life Security is a great company that provides quality service at a reasonable price. The home security system that they installed has worked flawlessly since it's inception and the system itself is very user friendly. I would recommend this company to anyone who is looking to install a home security system.