No Better Deal

The refund was processed to the customers method of paymentFor security and fraud prevention reasons, we cannot do otherwiseWe have no records of any conversations with this customer stating otherwise prior to the refund being issued to the original form of paymentWhile we empathize with the customer if he discarded his pre-paid credit card, we cannot be held liable for taking the financial loss on the return twice as the credit card refund was processed in fullWe have no evidence the customer does not still have this pre-paid credit cardThe customer was contacted by our finance department and informed of such, which is likely why this complaint was filedAs stated, the refund was provided to the customer via original form of paymentWe did exactly what we are supposed to do when processing a refund and ask that this complaint be closed

We offer a 100% money back guaranteeOnce this customer contacted our customer service team, the issue was immediately resolved and a full refund was providedMistakes happen and on occasion items are shipped from an order that are different than the items ordered, whether that is due to item UPC
issues, facility error or other factorsWe work hard to be error free, but have a customer guarantee, knowing that sometimes things happenThe issue was resolved with the customer immediately upon contact and we ask this complaint be closed

The refund was processed to the customers method of payment. For security and fraud prevention reasons, we cannot do otherwise. We have no records of any conversations with this customer stating otherwise prior to the refund being issued to the original form of payment. While we empathize with the...

customer if he discarded his pre-paid credit card, we cannot be held liable for taking the financial loss on the return twice as the credit card refund was processed in full. We have no evidence the customer does not still have this pre-paid credit card. The customer was contacted by our finance department and informed of such, which is likely why this complaint was filed. As stated, the refund was provided to the customer via original form of payment. We did exactly what we are supposed to do when processing a refund and ask that this complaint be closed.

Review: On April 1 2015 I ordered a set of outdoor lights. I was shipped the wrong item. I called No Better Deal and they confirmed that the wrong item was shipped. I made arrangements to ship the item back and have my refund sent to me in the form of a check. I spoke to the billing department twice to confirm that the refund needed to be sent as a check and NOT refunded to the pre-paid card that was used for the original purchase. After they received the item back they proceeded to refund the amount back to the pre-paid card even though me made arrangements to have the refund in check form. I called the billing department and they admitted that they made a mistake. I have called numerous times requesting my money back but now they tell me it is my fault and that the money was refunded to a pre-paid card that no longer exists. I returned the incorrect item in good faith and they have kept my money and refused to admit their fault and send me a check for my refund. I have spoken to both David and Eric in the billing department.Desired Settlement: I want a CHECK mailed to me for the amount of $49.43

Business

Response:

The refund was processed to the customers method of payment. For security and fraud prevention reasons, we cannot do otherwise. We have no records of any conversations with this customer stating otherwise prior to the refund being issued to the original form of payment. While we empathize with the customer if he discarded his pre-paid credit card, we cannot be held liable for taking the financial loss on the return twice as the credit card refund was processed in full. We have no evidence the customer does not still have this pre-paid credit card. The customer was contacted by our finance department and informed of such, which is likely why this complaint was filed. As stated, the refund was provided to the customer via original form of payment. We did exactly what we are supposed to do when processing a refund and ask that this complaint be closed.

Review: I ordered the [redacted] which is a dual bluetooth headset pack and I received [redacted] over the ear headphones and earbuds only. No bluetooth modules were included in the order/package and the over the ear headphones and ear buds have no relation to the [redacted] bluetooth modules that were supposed to be sent.Desired Settlement: I would like for a [redacted] and the correct hardware to be sent with overnight shipping or a Total Refund immediately please.

Business

Response:

NoBetterDeal.com guarantees your satisfaction 100% and currently offers a 30 Day Return Policy for all items on the website (60 Days for Refurbished items). As we do sell open box and scratch & dent items, we ask that you please check your items for full functionality within 30 days of receipt.

If you receive a damaged/defective/incorrect item or an item that was listed incorrectly (not in the condition that it was listed as), a call to Customer Service is all that is needed to arrange for your merchandise to be returned to us for a full refund.

As in this case no contact was attempted with our Customer Service department prior to filing the complaint, we will be proactive and reach out to the customer to have this item replaced or refunded, depending on availability.

Sincerely,

I purchased a [redacted] Blower, Charger, and Battery on Oct 31, 2015. They sent me the Blower but no battery or charger. I sent several emails and they finally replied. They offered a refund but never followed through. I feel they committed a bad (fraudulent) sale and believe that this is their common practice. I had asked that the missing items be sent to me but they told me they did not have them. This was a lie as they have them for sale.

Review: I ordered a guitar from the website. Recieved two ukuleles not nearing the description or price of what was ordered.Desired Settlement: I want a full refund from this company as I do not trust them to ever send the right order. They say they don't even have what I asked for in stock.

Business

Response:

We offer a 100% money back guarantee. Once this customer contacted our customer service team, the issue was immediately resolved and a full refund was provided. Mistakes happen and on occasion items are shipped from an order that are different than the items ordered, whether that is due to item UPC issues, facility error or other factors. We work hard to be error free, but have a customer guarantee, knowing that sometimes things happen. The issue was resolved with the customer immediately upon contact and we ask this complaint be closed.

Review: In October 6, 2012 I ordered a full DVD set of "[redacted]" television show for a total cost of $76.94 (including shipping & fees). Order Number: [redacted] What arrived instead was a cheap (less than $10) black knapsack. I immediately contacted the company in an effort to get the actual item I ordered - since it was supposed to be a Christmas present. They refused. They sent me a return label and stated that once they received the knapsack, they would refund my money. I responded I wanted the item I ordered instead. After a back and forth, I was unable to get any further with the company. I decided to just give in and send the knapsack back. Wrong. The UPS label no longer worked. In the time that has transpired since I ordered this item, I have contacted the company (repeatedly via email so I would have a record of it) in an attempt to get them to take this piece of crap knapsack back, but they stopped answering my emails.Desired Settlement: I want a (no cost to me) UPS label from the company and a renewed acknowledgement that once the item is returned that I will receive a FULL refund of my costs. I am informed that I am actually within my rights to demand that I be reimbursed for the amount of money it would take me to replace the item. According to Amazon.com, while the item retails for $199, their best price is $114.99 (free shipping) while the used (or like new) set costs $135.85 (plus $3.99 shipping).

Business

Response:

We have provided Ms. [redacted] with a full refund of her original order, including shipping, to her credit card on Friday, November 22, 2013. In addition, we granted a one-time, executive-approved exception to our return policy and are not requiring that she return the incorrect, low-value item to make this as convenient as possible for Ms. [redacted].

Further, we explained to Ms. [redacted] that we would gladly replace any product that had been ordered if it was still available in our inventory. Our business is based on customer returns, so very often we only have a single item available and once gone, may never come into our inventory again. This is why we offer a risk-free 30-day money back guarantee including free return shipping on all orders.

Despite Ms. [redacted]’s complaint that her messages went unanswered, we could find no record of communication from her through our phone system or e-mail service, both of which are monitored continuously during business hours. It’s possible that the e-mails were sent to an incorrect address. Even though the original return shipping label was sent 11 months ago, we stand behind our warranties with the issuance of a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,