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No Leash Needed

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No Leash Needed Reviews (3)

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ We have provided the Revdex.com with all our policies and contracts regarding this caseWe only heard from this client once, our email was left unansweredWhile we understand how upsetting it is when our pets become sick, this request is misdirectedWe take our policies seriously; to say that we must not follow them because dog became ill is not only unfair, it is misleading and inaccurateWe see hundreds of dogs over a week long period; [redacted] is the only dog to get pneumoniaOur policies are followed and triple checked on a daily basis by levels of managementWe even went over a few of them with this client to understand how serious it is to usUnfortunately, dogs, like humans, can contract illnesses at any time due to weather changes, exposure etcWhile the vet may say its "likely" [redacted] became sick at NLN during her brief stay, it is also likely [redacted] could have contracted it on a walk, at a pet store, or even at a vet's office where sick animals are allowedThe vet cannot be sure and we have not seen any cases like ***'s in our facilities We require vaccinations for all dogs, no exceptionsWe do not allow any sick dogs into our facilitiesThis is our policyIf the client's veterinarian used an ineffective vaccine and then charged for resulting medical care, they should contact the vet for a refundIf the client can prove that [redacted] became ill while with us, we will gladly pay half of the bills, however it would only seem fair that the vet pay the remaining half since they provided an ineffective vaccine in the first placeThe client also admitted her dog was happy and clean upon pickup; it was only several days later her dog became sick, therefore we will not refund that moneyThis client was made aware of our policies and the risks of dog socialization; she acknowledged this prior to the boarding stay

Initial Business Response /* (1000, 5, 2015/10/06) */
We have provided the Revdex.com with all our policies and contracts regarding this case. We only heard from this client once, our email was left unanswered. While we understand how upsetting it is when our pets become sick, this request is...

misdirected. We take our policies seriously; to say that we must not follow them because 1 dog became ill is not only unfair, it is misleading and inaccurate. We see hundreds of dogs over a week long period; [redacted] is the only dog to get pneumonia. Our policies are followed and triple checked on a daily basis by 3 levels of management. We even went over a few of them with this client to understand how serious it is to us. Unfortunately, dogs, like humans, can contract illnesses at any time due to weather changes, exposure etc. While the vet may say its "likely" [redacted] became sick at NLN during her brief stay, it is also likely [redacted] could have contracted it on a walk, at a pet store, or even at a vet's office where sick animals are allowed. The vet cannot be sure and we have not seen any cases like [redacted]'s in our facilities.
We require vaccinations for all dogs, no exceptions. We do not allow any sick dogs into our facilities. This is our policy. If the client's veterinarian used an ineffective vaccine and then charged for resulting medical care, they should contact the vet for a refund. If the client can prove that [redacted] became ill while with us, we will gladly pay half of the bills, however it would only seem fair that the vet pay the remaining half since they provided an ineffective vaccine in the first place. The client also admitted her dog was happy and clean upon pickup; it was only several days later her dog became sick, therefore we will not refund that money. This client was made aware of our policies and the risks of dog socialization; she acknowledged this prior to the boarding stay.

Initial Business Response /* (1000, 5, 2015/04/20) */
This client has received the correct refund. All information was clearly communicated to her and she personally requested a mailed refund which was sent to her within a week.
We have included an email chain where she was clearly told her...

refund was going to be $125, not $140. In the email, we stated it would be mailed to her. No such promise about 3pm was ever made. When she came in, she was told she could wait for a few minutes for me, the owner to be there, and I would give her a check then. She said "no they can just mail it to me" and confirmed her address.
We have submitted the emails to the Revdex.com for their verification. Since her personal email address is on the emails, we are not posting them in this response.
We have also submitted the A/V recording to the Revdex.com. The client can be heard denying the in person refund and requests a mailed refund. Since she gives us her home address for mailing, we are excluding it from this public response.
We processed the payment with our bank the very next day- Tuesday, 4/14. Unfortunately, our small business cannot force [redacted] of [redacted] to send out a check any faster than their normal process, nor can we tell the post office to speed up delivery. The check was sent out and she has received it as of today- 4 business days later. We have provided the confirmation number to the Revdex.com.
Thank you.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business owner owes me a total refund of:
$125 for unused dog care credits &
$15 for credit on my account for inaccurate billing of a late fee (boarding pick up) on March 25, 2015. My dog was in puppy preschool on this day so the late fee was incorrect. My acct should reflect a credit.
I expect a total refund of $140. Will not cash incorrect check for $125.

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Address: 9330 Manchester Rd, Saint Louis, Missouri, United States, 63119-1450

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