No Limit Car Audio

We consider this matter closed, and in the years we have been serving the St.Charles county area it has never been a concern for anyone else and we have never been found to be conducting ourselves in an unprofessional manner as the Revdex.com already knows by the lack of complaints over the past years.Thank you

Hello , to whom it may concern; I represent No Limit Car Audio and am writing you this correspondence in regard to complaint ID: *** ( *** ).At No Limit Car Audio we pride ourselves in word of mouth and referral only business marketing, and do not pay for advertising of any kind and have
not for years.\Under those circumstances we are either very lucky or provide exceptional service and quality of workmanship, considering the volatile nature of operating a business in today's business climate.Our store policies are clearly posted next to our sales counter where all purchases are made and finalizedThey clearly state " all sales are final " and that " there are no refunds ".Unfortunately we live in a country where people waste the courts time to sue over receiving HOT coffee that was not labeled as suchEvery business has there store policies posted or at least should have them posted, with that said I am not aware of any business that reads there store policies over the phone as a disclaimer prior to conducting businessIf the consumer is concerned about being able to receive a refund prior to a commitment that would be there responsibility to ask those kind of questionsThe purpose of the deposit is to claim product that is ordered for future installation appointments, since the product is not stocked in the volume necessary for the demand in the winter season and to secure the hour time slot that is reserved for the installation of said product and to validate the approximately minutes that is spent writing the ticket and setting the appointment. The customer in question does in fact have a $credit on file and will continue to have the credit for future purchase or may choose to gift the credit to a friend or family memberWe do not feel the need to apologize for the store policies as they are clearly posted in the store, we hope this answers this query into the business practices of No Limit Car Audio as we strive to conduct ourselves in a professional manor for all of our customersAs a side note, we do not accept checks here either and it is not posted because we are not required to post a sign informing our customers that we do not accept checks, but we do have a sticker on our window showing that we accept most major credit cardsCase and point, if a consumer comes to pick up there vehicle after an installation and tries to pay by check and complains because no one told them we don't take checks ( that would be another example where the consumer failed to do there own due diligence prior to conducting business)

Complaint: [redacted]
I am rejecting this response because:  The company is taking -0- responsibility.  They should inform EVERY  caller making an appointment that the deposit is non-refundable (other businesses do).  I also reject their reasoning - parts being ordered etc.  I called more than 10 days before my appointment.  I seriously doubt the parts were ordered yet.   Why would I WANT a store credit?  I won't be purchasing anything from them.  Word of mouth for new business.... not from me...
Sincerely,
[redacted]

We consider this matter closed, and in the 15 years we have been serving the St.Charles county area it has never been a concern for anyone else and we have never been found to be conducting ourselves in an unprofessional  manner as the Revdex.com already knows by the lack of complaints over the past 15 years.Thank you