No Limit Enterprises, Inc.

To Whom it may Concern
In regards to this complain we will not be selling the customer something for a part that will cost us $lossWe have already canceled and refunded their payment in full 100%I will attach the email correspondences between us as
well showing exactly what we did and you can clearly see there is no fault on us other then a simple mistakeAt no point did we pressure the customer or try any Bait and Switch practice as he is claiming. As we all know, last week was a huge shopping day of the year and we tried being apart of that as wellOne of the specials we were running was for the Manley H Beam rods for the price of $ShippedThe price would be live on our site for that amount and customers could buy onlineIn order for us to do that we had to create a simple file that we use to update the website pricingSince all products would be the same price of $330, we just needed the list of part #'s that would apply(I have attached this and its called manley-bf.txt) Unfortunately without knowing and catching it until this customers order was placed, one of the part #'s *** was added to that file when it should not have beenIt falls into a completely different product class and costs us alot more moneyOnce we returned from the holiday and began processing the orders, we noticed this problem and immediately reached out to the customerOur email:
""""
To: '***'Subject: RE: Online Order with NLM #*** Total $330.00HelloThese items were incorrectly priced for the black Friday sale
The $price was for H Beams only, not the H Tuff Do you want the
regular H Beams which was the item on sale or should we cancel the order?
Otherwise, for the confusion, we can give help you out and do a discounted
price of $Shipped for the H TuffsWe are holding the order for now so
please confirmThank you
"""""""
in which they responded demanding we still sell them the product they ordered which we then replied with:
""Sent: *** *** ** *** *** **To: '*** ***Subject: RE: *** *** *** *** *** *** ***There is no Bait and switchWe are happy to refund your full
payment as this was a honest mistake with auto updating pricingWe do
apologize for this, but it does unfortunately happenWe are not perfect and
mistakes do happen unfortunately***“”Typographical ErrorsIn the event a product is listed at an incorrect price or with incorrect
information due to typographical error or error in pricing or product
information received from our suppliers, manufacturers, or distributors,
*** shall have the right to refuse or cancel any orders
placed for product listed at the incorrect price*** shall have
the right to refuse or cancel any such orders whether or not the order has been
confirmed and your credit card chargedIf your credit card has already been
charged for the purchase and your order is canceled, *** shall immediately issue a credit to your credit card account in the amount of
the charge.“””If you would like to cancel the order, we will refund you the
full amountThank you""""
As you can clearly see, there was no pressure to continue with the order and we explained exactly what happend
The customer then replied they wanted an immediate refund and to cancel the order which we did and replied:
"""""Sent: Tuesday, December *, 3:PMTo: '*** ***Subject: RE: Online Order with NLM #*** Total $330.00Order has been canceled and original charge refunded in full
Confirmation Refund (Unique Transaction ID # ***)Again, we are sorry for the confusion.""""""""
That was our last email with him which was less then hours ago and he has now filed a claim with the Revdex.comUnfortunately there is nothing else we can do at this pointWe have refunded him in full and canceled the orderWe have been in business for years, and unfortunately things like this happenWe are people at the end of the day and mistakes do happen especially with busy times of the yearWe clearly have this listed on our policy page and followed them exactly as we list
***
""""Typographical ErrorsIn the event a product is listed at an incorrect price or with
incorrect information due to typographical error or error in pricing or
product information received from our suppliers, manufacturers, or
distributors, *** shall have the right to refuse or
cancel any orders placed for product listed at the incorrect price
*** shall have the right to refuse or cancel any such
orders whether or not the order has been confirmed and your credit card
chargedIf your credit card has already been charged for the purchase
and your order is canceled, *** shall immediately
issue a credit to your credit card account in the amount of the charge."""""
I hope this is sufficient information for you to close this claim and leave our rating at an A+Thank you very much
Robert H***
Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This case SHOULD BE CLOSED and this is now costing everyone more time and money for something that is completely out of our controlHE should be complaining to his bank not usPlease see the attached files for CONFIRMATION the refund was done, and exactly the time stamps that they were doneWe have refunded the payment mins after the request to cancel the order was madeI dont think you will find any company any more efficient then that in handling matters like thatThis will be our last reply as its clear this customer is USING THE Revdex.com for personal gain, not justice or fairnessWe really hope this clarifies everything and we can consider this closedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been waiting for several days now for my refund and it has not been issuedIt should not matter if the company has to take a small loss on one partThey are claiming over $in loss if they sold me the connecting rods, which I know is a lie after speaking with competing companiesNo limit motorsports has now cost me even more money, especially since I have not received my $backI want my connecting rods which are still paid for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom it may Concern      In regards to this complain we will not be selling the customer something for a part that will cost us $100 loss. We have already canceled and refunded their payment in full 100%. I will attach the email correspondences between us as well showing...

exactly what we did and you can clearly see there is no fault on us other then a simple mistake. At no point did we pressure the customer or try any Bait and Switch practice as he is claiming.     As we all know, last week was a huge shopping day of the year and we tried being apart of that as well. One of the specials we were running was for the Manley H Beam rods for the price of $330 Shipped. The price would be live on our site for that amount and customers could buy online. In order for us to do that we had to create a simple file that we use to update the website pricing. Since all products would be the same price of $330, we just needed the list of part #'s that would apply. (I have attached this and its called manley-bf.txt) Unfortunately without knowing and catching it until this customers order was placed, one of the part #'s [redacted] was added to that file when it should not have been. It falls into a completely different product class and costs us alot more money. Once we returned from the holiday and began processing the orders, we noticed this problem and immediately reached out to the customer. Our email:""""To: '[redacted]'Subject: RE: Online Order with NLM #[redacted] Total $330.00HelloThese items were incorrectly priced for the black Friday sale.
The $330 price was for H Beams only, not the H Tuff.  Do you want the
regular H Beams which was the item on sale or should we cancel the order?
Otherwise, for the confusion, we can give help you out and do a discounted
price of $399 Shipped for the H Tuffs. We are holding the order for now so
please confirm. Thank you"""""""in which they responded demanding we still sell them the product they ordered which we then replied with: ""Sent: [redacted]To: '[redacted]Subject: RE: [redacted]There is no Bait and switch. We are happy to refund your full
payment as this was a honest mistake with auto updating pricing. We do
apologize for this, but it does unfortunately happen. We are not perfect and
mistakes do happen unfortunately. [redacted]“”Typographical ErrorsIn the event a product is listed at an incorrect price or with incorrect
information due to typographical error or error in pricing or product
information received from our suppliers, manufacturers, or distributors,
[redacted] shall have the right to refuse or cancel any orders
placed for product listed at the incorrect price. [redacted] shall have
the right to refuse or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card has already been
charged for the purchase and your order is canceled, [redacted] shall immediately issue a credit to your credit card account in the amount of
the charge.“””If you would like to cancel the order, we will refund you the
full amount. Thank you""""As you can clearly see, there was no pressure to continue with the order and we explained exactly what happend. The customer then replied they wanted an immediate refund and to cancel the order which we did and replied: """""Sent: Tuesday, December *, 2015 3:53 PMTo: '[redacted]Subject: RE: Online Order with NLM #[redacted] Total $330.00Order has been canceled and original charge refunded in full.
Confirmation Refund (Unique Transaction ID # [redacted])Again, we are sorry for the confusion."""""""" That was our last email with him which was less then 24 hours ago and he has now filed a claim with the Revdex.com. Unfortunately there is nothing else we can do at this point. We have refunded him in full and canceled the order. We have been in business for 15 years, and unfortunately things like this happen. We are people at the end of the day and mistakes do happen especially with busy times of the year. We clearly have this listed on our policy page and followed them exactly as we list. [redacted]""""Typographical ErrorsIn the event a product is listed at an incorrect price or with
incorrect information due to typographical error or error in pricing or
product information received from our suppliers, manufacturers, or
distributors, [redacted] shall have the right to refuse or
cancel any orders placed for product listed at the incorrect price.
[redacted] shall have the right to refuse or cancel any such
orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase
and your order is canceled, [redacted] shall immediately
issue a credit to your credit card account in the amount of the charge."""""I hope this is sufficient information for you to close this claim and leave our rating at an A+. Thank you very muchRobert H[redacted]Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your inquiry, but there is no need for 3rd party interference. Also, we are not giving a full refund, the Revdex.com is not a tool to shake companies down. The transaction was past 60 days, so the refund process for sending refunds is not the same as a simple "refund original payment". We...

have to manually send the customer funds, which requires management authorization and that would be me. I have been out for personal reasons, and only getting caught up now. I have send the customers refund of $823.84 now and this subject matter is closed. I appologize it was delayed, that is my fault, but I was tending to unfortunate personal tragedy. Please let me know if there is anything further we need to do. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I have been waiting for several days now for my refund and it has not been issued. It should not matter if the company has to take a small loss on one part. They are claiming over $100 in loss if they sold me the connecting rods, which I know is a lie after speaking with competing companies. No limit motorsports has now cost me even more money, especially since I have not received my $330.00 back. I want my connecting rods which are still paid for.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I have been Black Friday shopping for parts to get the best deals. No limit Motorsport has a product on sale for $330.00. The product is produced by [redacted]. They are connecting rods for a motor.

Part# [redacted]

I have already been charged for the part, they are refusing to send me said part because they did not price their items accordingly. All I would like is to receive my connecting rods for the price I purchased them for.Desired Settlement: I would like to receive the part for the price I purchased it for. Part# [redacted]

Business

Response:

To Whom it may Concern In regards to this complain we will not be selling the customer something for a part that will cost us $100 loss. We have already canceled and refunded their payment in full 100%. I will attach the email correspondences between us as well showing exactly what we did and you can clearly see there is no fault on us other then a simple mistake. At no point did we pressure the customer or try any Bait and Switch practice as he is claiming. As we all know, last week was a huge shopping day of the year and we tried being apart of that as well. One of the specials we were running was for the Manley H Beam rods for the price of $330 Shipped. The price would be live on our site for that amount and customers could buy online. In order for us to do that we had to create a simple file that we use to update the website pricing. Since all products would be the same price of $330, we just needed the list of part #'s that would apply. (I have attached this and its called manley-bf.txt) Unfortunately without knowing and catching it until this customers order was placed, one of the part #'s [redacted] was added to that file when it should not have been. It falls into a completely different product class and costs us alot more money. Once we returned from the holiday and began processing the orders, we noticed this problem and immediately reached out to the customer. Our email:""""To: '[redacted]'Subject: RE: Online Order with NLM #[redacted] Total $330.00HelloThese items were incorrectly priced for the black Friday sale.

The $330 price was for H Beams only, not the H Tuff. Do you want the

regular H Beams which was the item on sale or should we cancel the order?

Otherwise, for the confusion, we can give help you out and do a discounted

price of $399 Shipped for the H Tuffs. We are holding the order for now so

please confirm. Thank you"""""""in which they responded demanding we still sell them the product they ordered which we then replied with: ""Sent: [redacted]To: '[redacted]Subject: RE: [redacted]There is no Bait and switch. We are happy to refund your full

payment as this was a honest mistake with auto updating pricing. We do

apologize for this, but it does unfortunately happen. We are not perfect and

mistakes do happen unfortunately. [redacted]“”Typographical ErrorsIn the event a product is listed at an incorrect price or with incorrect

information due to typographical error or error in pricing or product

information received from our suppliers, manufacturers, or distributors,

[redacted] shall have the right to refuse or cancel any orders

placed for product listed at the incorrect price. [redacted] shall have

the right to refuse or cancel any such orders whether or not the order has been

confirmed and your credit card charged. If your credit card has already been

charged for the purchase and your order is canceled, [redacted] shall immediately issue a credit to your credit card account in the amount of

the charge.“””If you would like to cancel the order, we will refund you the

full amount. Thank you""""As you can clearly see, there was no pressure to continue with the order and we explained exactly what happend. The customer then replied they wanted an immediate refund and to cancel the order which we did and replied: """""Sent: Tuesday, December *, 2015 3:53 PMTo: '[redacted]Subject: RE: Online Order with NLM #[redacted] Total $330.00Order has been canceled and original charge refunded in full.

Confirmation Refund (Unique Transaction ID # [redacted])Again, we are sorry for the confusion."""""""" That was our last email with him which was less then 24 hours ago and he has now filed a claim with the Revdex.com. Unfortunately there is nothing else we can do at this point. We have refunded him in full and canceled the order. We have been in business for 15 years, and unfortunately things like this happen. We are people at the end of the day and mistakes do happen especially with busy times of the year. We clearly have this listed on our policy page and followed them exactly as we list. [redacted]""""Typographical ErrorsIn the event a product is listed at an incorrect price or with

incorrect information due to typographical error or error in pricing or

product information received from our suppliers, manufacturers, or

distributors, [redacted] shall have the right to refuse or

cancel any orders placed for product listed at the incorrect price.

[redacted] shall have the right to refuse or cancel any such

orders whether or not the order has been confirmed and your credit card

charged. If your credit card has already been charged for the purchase

and your order is canceled, [redacted] shall immediately

issue a credit to your credit card account in the amount of the charge."""""I hope this is sufficient information for you to close this claim and leave our rating at an A+. Thank you very muchRobert H[redacted]Owner

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been waiting for several days now for my refund and it has not been issued. It should not matter if the company has to take a small loss on one part. They are claiming over $100 in loss if they sold me the connecting rods, which I know is a lie after speaking with competing companies. No limit motorsports has now cost me even more money, especially since I have not received my $330.00 back. I want my connecting rods which are still paid for.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This case SHOULD BE CLOSED and this is now costing everyone more time and money for something that is completely out of our control. HE should be complaining to his bank not us. Please see the attached files for CONFIRMATION the refund was done, and exactly the time stamps that they were done. We have refunded the payment 3 mins after the request to cancel the order was made. I dont think you will find any company any more efficient then that in handling matters like that. This will be our last reply as its clear this customer is USING THE Revdex.com for personal gain, not justice or fairness. We really hope this clarifies everything and we can consider this closed. Thank you