No Relation Vintage Inc.

To Whom it May Concern, I apologize for the inconvenience that we might have cause for ** ***We try and make sure that our employees are well trained and able to treat all employees
with respect and proper mannersAs per the complaint, ** *** is stating that he was charged incorrectlyHowever, my employees are stating that was not the issue brought up to them by ** ***According with my employees and our surveillance system, ** *** purchased the items and tried returning them the very next day because they did not fit him .Due to the nature of our clothing ( Used Clothing) we do not accept returns or exchanges on itemsOur shop has numerous fitting rooms for the very purpose of customers trying on , and making sure that they love the items they purchaseLikewise, we have signs throughout the shop stating our return policyWe apologize for the inconvenience this might have cause ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[
To Whom It May Concern:
While this is a half-baked apology, it is clear that your company is employee centric as demonstrated in this statement; “our employees are well trained and able to treat all employees with respect and proper manners.”  In sum, the customer is cut out of the equation. 
Having no manager on the floor gives employees free range to say and do what fits their agenda and supports your statement quoted above.
I am so sorry your employees do not remember nor have gotten the story straight when you stated “According with my employees and our surveillance system, [redacted] purchased the items and tried returning them the very next day because they did not fit him.” I addressed the issue at the time on the same day two times.  The next day I was nowhere near Manhattan. 
To recap, the issues are: 1) being over charged $15 for an $8 item and 2)being erroneously charged $10 for an item that I told the cashier that I was not buying and did not take (or better said charged for an item that was stolen from me by your employee since it was never put in my bag).  Your silence on this matter makes your employee and you complicit in this manner since you say that you viewed the video tape. At no time did I say that items did not fit.  That might be another person, not I.
I still holdfast that I am overcharged by $17.
An unhappy customer,
[redacted]
Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I went into the store as I have done many times in the past. I walked around and perused the racks for clothes that caught my eye and I would pick up the ones to see if they fit. I have been a loyal patron for years spending money on clothes and accessories over the years.

I found an old army shirt (green) for $10 and army wool pants (green) for $8. When I get to the cashier I was told that the price on the pants tag was the incorrect one. And as the cashier ripped off the price tag said that the price was actually double the price, a total of $15. This had never happened to me before. The guy stated that if I wanted the pants I must pay the inflated price, which I protested. Price gauging is illegal.

I was charged that inflated price for the pants $15 and was also charged an additional $10 for the shirt which I never took. I told the cashier that I did not want the shirt. Yet, the chaos that the cashier caused, had troubled me and as a result I paid $25 for an $8 pair of pants. I asked to speak to a manager but "no one there was a manager." I was given a number to call but no one picks up and there is no voice mail to leave a message.

I feel lied to by the establishment since the prices printed on the label are not the "real" prices. I feel betrayed by the establishment, since I feel taken advantage of.Desired Settlement: I am willing to pay the advertised price on the tag for the pants of $8, but I am requesting a refund of the remaining amount of $17. I do not wish to shop at this establishment ever again. Price gauging is illegal.

Business

Response:

To Whom it May Concern, I apologize for the inconvenience that we might have cause for [redacted]. We try and make sure that our employees are well trained and able to treat all employees with respect and proper manners. As per the complaint, [redacted] is stating that he was charged incorrectly. However, my employees are stating that was not the issue brought up to them by [redacted]. According with my employees and our surveillance system, [redacted] purchased the items and tried returning them the very next day because they did not fit him .Due to the nature of our clothing ( Used Clothing) we do not accept returns or exchanges on items. Our shop has numerous fitting rooms for the very purpose of customers trying on , and making sure that they love the items they purchase. Likewise, we have signs throughout the shop stating our return policy. We apologize for the inconvenience this might have cause [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ To Whom It May Concern:While this is a half-baked apology, it is clear that your company is employee centric as demonstrated in this statement; “our employees are well trained and able to treat all employees with respect and proper manners.” In sum, the customer is cut out of the equation. Having no manager on the floor gives employees free range to say and do what fits their agenda and supports your statement quoted above.I am so sorry your employees do not remember nor have gotten the story straight when you stated “According with my employees and our surveillance system, [redacted] purchased the items and tried returning them the very next day because they did not fit him.” I addressed the issue at the time on the same day two times. The next day I was nowhere near Manhattan. To recap, the issues are: 1) being over charged $15 for an $8 item and 2)being erroneously charged $10 for an item that I told the cashier that I was not buying and did not take (or better said charged for an item that was stolen from me by your employee since it was never put in my bag). Your silence on this matter makes your employee and you complicit in this manner since you say that you viewed the video tape. At no time did I say that items did not fit. That might be another person, not I.I still holdfast that I am overcharged by $17.An unhappy customer,[redacted] Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day [redacted], We apologize for the inconvenience this entire ordeal might have caused you. Please make you way over to the shop for the $17.00 refund which will be returned the same way it was received. Make sure to have proper I.D. and please make sure to mention that Astrid sent you to get the refund. They will contact me if they are unsure. No Relation Hours: 7days 12-8pm Thank you No Relation Vintage Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,