Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ To Whom It May Concern: While this is a half-baked apology, it is clear that your company is employee centric as demonstrated in this statement; “our employees are well trained and able to treat all employees with respect and proper manners.” In sum, the customer is cut out of the equation Having no manager on the floor gives employees free range to say and do what fits their agenda and supports your statement quoted aboveI am so sorry your employees do not remember nor have gotten the story straight when you stated “According with my employees and our surveillance system, [redacted] purchased the items and tried returning them the very next day because they did not fit him.” I addressed the issue at the time on the same day two times The next day I was nowhere near Manhattan To recap, the issues are: 1) being over charged $for an $item and 2)being erroneously charged $for an item that I told the cashier that I was not buying and did not take (or better said charged for an item that was stolen from me by your employee since it was never put in my bag) Your silence on this matter makes your employee and you complicit in this manner since you say that you viewed the video tapeAt no time did I say that items did not fit That might be another person, not II still holdfast that I am overcharged by $An unhappy customer, [redacted] Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ To Whom It May Concern: While this is a half-baked apology, it is clear that your company is employee centric as demonstrated in this statement; “our employees are well trained and able to treat all employees with respect and proper manners.” In sum, the customer is cut out of the equation Having no manager on the floor gives employees free range to say and do what fits their agenda and supports your statement quoted aboveI am so sorry your employees do not remember nor have gotten the story straight when you stated “According with my employees and our surveillance system, [redacted] purchased the items and tried returning them the very next day because they did not fit him.” I addressed the issue at the time on the same day two times The next day I was nowhere near Manhattan To recap, the issues are: 1) being over charged $for an $item and 2)being erroneously charged $for an item that I told the cashier that I was not buying and did not take (or better said charged for an item that was stolen from me by your employee since it was never put in my bag) Your silence on this matter makes your employee and you complicit in this manner since you say that you viewed the video tapeAt no time did I say that items did not fit That might be another person, not II still holdfast that I am overcharged by $An unhappy customer, [redacted] Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***