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Noah D. Freedman MD, PC

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Reviews Noah D. Freedman MD, PC

Noah D. Freedman MD, PC Reviews (1)

Sept12, 2016This is a mental health practiceDue to the nature of our practice, we always strive to be especially sensitive to our patients when handling any type of patient interactions including billing complaints.We are aware of a billing error that was made for the February date in question
(the patient is incorrect, the date of service she is referring to is February 15, not November)We verbally informed the patient that we agreed there was an error and that we were correcting it with insurance and issuing her a refundA refund, along with a letter of acknowledgement of our error and an apology, was sent to the patient on 9/9/2016.In response to the accusation of rudeness, our office manager and assistant manager were present during the phone conversation about this issue, and noted the billing manager's politeness and calm response to the upset patientThe patient later proceeded to e-mail the practice and inform the billing manager that she recorded this conversation, which as you know, would be illegal if true, as she did not inform the biller of this at the time she was being recordedNot that it is any concern to us, because as stated above the billing manager was quite polite with the patientAlso, given that the billing manager was not with the practice at the time that the errors in question took place, her name needs to be removed from this complaint if it is to be published so as not to be construed as slander or libel.The accusation of theft of cash payments holds no weight as the patient has several cash payments posted to her account without issue and no balances due at this timeWe have a daily reconciliation in place to prevent lost or misplaced cash payments.The accusation of fraudulent automatic charges to a credit card on file are falseWe have a record of all settled transactions on the automatic charge application and the patient's card has never been charged through that systemIn any case, we never charge a patient's card without informing them that we are doing so.At no time in the conversation between patient and billing manager did the billing manager state she was looking at the patient's notesShe did inform her that she was reviewing her charges, which can be found in a completely separate part of the patient's electronic chartAs the account was reviewed verbally with the patient, the billing manager indicated that if the patient had her receipts we could make the appropriate adjustments to the patient's accountThe patient stated she doesn't keep her receipts, and the billing manager informed her that it is always important to keep receipts because mistakes can happen.The patient took offense to the suggestion from our billing managerAt this point, the billing manager told the patient that she would look into her questions about the erroneous February visit, as well as any overpayments that may have occurredThis conversation took place the day prior to the filing of this complaintBoth of her providers (therapist and psychiatrist) immediately reached out to the patient since it appeared she was quite distressedAs of this date she has not returned her providers' calls.As you can see, our practice has made every effort to address this patient's concerns and correct her accountThis was done in a very timely fashion once the issues were brought to our attention, prior to any knowledge that a complaint had been filedThe patient has already received the requested refundTherefore, based on these facts and those provided in the above explanation, we feel that this complaint holds no merit and should be dismissed.Respectfully submitted,Emily KPractice Manager

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Address: 5060 State Road 2nd Floor South, Drexel Hill, Pennsylvania, United States, 19026

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