Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I emailed [redacted] and copied the email [redacted] on The email stated the following message:***,You certainly are prompt when it's in your favor The $check to me is far from a satisfactory resolution When I finally was able to reach [redacted] on the phone, I basically had two choices It was either take the $which I was disputing (which was the initial deposit charged to my credit card that I feel you are not owed due to all of the lost and damaged items) or nothing, because my boxes are unable to be located I was not offered any compensation for the items missing or any explanation as to what happened to my items, such as, how does one lose boxes that have a customer's name and address written all over it? Unfortunately for me, I did not notice my boxes were missing until some time after the delivery as I did not unpack immediately (delivery was put in my garage) and I realize this is my fault Otherwise, I would have included it in my first claim of my damaged luggage and missing shoe rack, which I knew were lost/damaged immediately when the truck was still at my houseI was willing to accept the $for the first claim as I simply went to the store and repurchased a luggage and shoe rack, but for the personal and irreplaceable items in my boxes, the $does not nearly suffice I will NOT tell Revdex.com that I no longer wish to continue with the complaint because I'm not satisfied with the outcome I spoke to a woman at ###-###-#### and I explained this to herThe public should be aware of this complaint as no one should ever book Noah's Ark Moving and StorageNow I understand why you are the only moving company that requires full cash payment for your terrible services[redacted] I did not receive a response from [redacted] or [redacted] regarding my email on In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To whom it may concern: At this point, we are not sure what else we can offer [redacted] We believe that under the circumstances, Noah's Ark Moving & Storage has gone above and beyond the call of duty with regard to [redacted] 's claim.Thank YouNoah's Ark Moving & Storage Inc
We have made a cash settlement with [redacted] I did call your office over a week ago to advise and a representative took my verbal response because I was not able to do so on your website Thank you, [redacted] Noah’s Ark Moving & Storage
We have contacted our claims department and were informed that this claim is inline for review at the momentThey assured us that they will reach out to the customer to keep them informed of the status
As stated in our last response, the customer was given the specific information of our claims deptas it is stated on our paperwork, and in addition, has spoken to [redacted] (myself) after the move and I verbally instructed her on how to file the claim Best Wishes, [redacted]
We had offered the customer all that we can offerIf she is not willing to go through a legal procedure there is not much else we can doShe had covered herself for loss and damage on this move by a minimum insurance that covers items by their weight and not their value and we have no control over that
On Long distance moves such as this one the customer was informed that Noah’s Ark policy is to receive 50% of the total cost at the completion of the pickup and the balance at the time of delivery (and the form of payment at the time of delivery is either certified check or cash)With regard to the damages, the customer received compensation for the damages in accordance with the insurance option she chose for this move
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company has not addressed my claim as *** mentioned in his statementThere has not been a settlement of any kind towards the items that they broke during my move In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is obvious Noah's Ark did not read or address my complaint The claim they reference in their response is for damages that occur during the move My complaint is for the damage and lost items during the time my possessions were in the Noah's Ark storage facility in the BronxI am asking for compensation for the items they took into their facility and that were never delivered to my new address in ColoradoI would appreciate some type of intervention from the Revdex.comThis issue is not resolved [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Response to Anne Daune's complaint In response to [redacted] claim we would like to stress that our estimate are based on the information we receive from the customer, and we confirm it before move dateWe do not charge for extra stops, but if the customer have more items to move it will sure add hours to the move and in [redacted] case also the storage feeIn addition, Noah’s Ark has done whatever we could to accommodate [redacted] to reduce her cost for the move to her destinationWith regard to the damage and missing items, we have a claims department that handles itAs [redacted] referenced in her complaint she was asked to file a claim with the claims department, but to-date she has not done soAmit A [redacted] Noah's Ark Moving & Storage W ###-###-#### C ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company has yet to address their unprofessional manner and address the discrepancies between verbal communication with them and their contract I do not believe we will reach a resolution and I will therefore continue to share my negative experience with their organization and forewarn my acquaintances in the [redacted] area In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was originally told on the phone that Noah's Ark would handle the complaint themselves They were aware that I moved down due to my husbands health and was quite busy They acknowledged the damaged lamp and missing painting When I informed them that I had contacted the Revdex.com they seemed upset and would no longer talk to me except to send me insurance forms They didn't acknowledge my last email I will fill out the insurance forms shortly They didn't honor thier orginal statements when I reported the items missing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I am filing a response to a complaint letter dated November **, 2015, ID # [redacted] Please review the attached file of paperwork sent to customer, which clearly indicate that the customer had received information about insuranceThe last two pages are duplicate of one another, however, the date is different to indicate that we did respond and communicated with the client as to how to file a claim on different occasionsPlease confirm receipt of this emailthanks, Amit A [redacted] Noah's Ark Moving & Storage W ###-###-#### C ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spoke with [redacted] ( [redacted] at Noah's Ark) on Thursday of last weekHe promises to call each customer who had a delivery on the same truck as mine to locate my boxHe also promised to refund the $credit card charge to meI am waiting for him to call me back after he makes his calls and also waiting for refund check in the mail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I emailed [redacted] and copied the email [redacted] on The email stated the following message:***,You certainly are prompt when it's in your favor The $check to me is far from a satisfactory resolution When I finally was able to reach [redacted] on the phone, I basically had two choices It was either take the $which I was disputing (which was the initial deposit charged to my credit card that I feel you are not owed due to all of the lost and damaged items) or nothing, because my boxes are unable to be located I was not offered any compensation for the items missing or any explanation as to what happened to my items, such as, how does one lose boxes that have a customer's name and address written all over it? Unfortunately for me, I did not notice my boxes were missing until some time after the delivery as I did not unpack immediately (delivery was put in my garage) and I realize this is my fault Otherwise, I would have included it in my first claim of my damaged luggage and missing shoe rack, which I knew were lost/damaged immediately when the truck was still at my houseI was willing to accept the $for the first claim as I simply went to the store and repurchased a luggage and shoe rack, but for the personal and irreplaceable items in my boxes, the $does not nearly suffice I will NOT tell Revdex.com that I no longer wish to continue with the complaint because I'm not satisfied with the outcome I spoke to a woman at ###-###-#### and I explained this to herThe public should be aware of this complaint as no one should ever book Noah's Ark Moving and StorageNow I understand why you are the only moving company that requires full cash payment for your terrible services[redacted] I did not receive a response from [redacted] or [redacted] regarding my email on In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To whom it may concern: At this point, we are not sure what else we can offer [redacted] We believe that under the circumstances, Noah's Ark Moving & Storage has gone above and beyond the call of duty with regard to [redacted] 's claim.Thank YouNoah's Ark Moving & Storage Inc
We have made a cash settlement with [redacted] I did call your office over a week ago to advise and a representative took my verbal response because I was not able to do so on your website Thank you, [redacted] Noah’s Ark Moving & Storage
We have contacted our claims department and were informed that this claim is inline for review at the momentThey assured us that they will reach out to the customer to keep them informed of the status
As stated in our last response, the customer was given the specific information of our claims deptas it is stated on our paperwork, and in addition, has spoken to [redacted] (myself) after the move and I verbally instructed her on how to file the claim Best Wishes, [redacted]
We had offered the customer all that we can offerIf she is not willing to go through a legal procedure there is not much else we can doShe had covered herself for loss and damage on this move by a minimum insurance that covers items by their weight and not their value and we have no control over that
On Long distance moves such as this one the customer was informed that Noah’s Ark policy is to receive 50% of the total cost at the completion of the pickup and the balance at the time of delivery (and the form of payment at the time of delivery is either certified check or cash)With regard to the damages, the customer received compensation for the damages in accordance with the insurance option she chose for this move
The check is being mailed out as we speak, please see attached
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company has not addressed my claim as *** mentioned in his statementThere has not been a settlement of any kind towards the items that they broke during my move In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is obvious Noah's Ark did not read or address my complaint The claim they reference in their response is for damages that occur during the move My complaint is for the damage and lost items during the time my possessions were in the Noah's Ark storage facility in the BronxI am asking for compensation for the items they took into their facility and that were never delivered to my new address in ColoradoI would appreciate some type of intervention from the Revdex.comThis issue is not resolved [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Response to Anne Daune's complaint In response to [redacted] claim we would like to stress that our estimate are based on the information we receive from the customer, and we confirm it before move dateWe do not charge for extra stops, but if the customer have more items to move it will sure add hours to the move and in [redacted] case also the storage feeIn addition, Noah’s Ark has done whatever we could to accommodate [redacted] to reduce her cost for the move to her destinationWith regard to the damage and missing items, we have a claims department that handles itAs [redacted] referenced in her complaint she was asked to file a claim with the claims department, but to-date she has not done soAmit A [redacted] Noah's Ark Moving & Storage W ###-###-#### C ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company has yet to address their unprofessional manner and address the discrepancies between verbal communication with them and their contract I do not believe we will reach a resolution and I will therefore continue to share my negative experience with their organization and forewarn my acquaintances in the [redacted] area In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was originally told on the phone that Noah's Ark would handle the complaint themselves They were aware that I moved down due to my husbands health and was quite busy They acknowledged the damaged lamp and missing painting When I informed them that I had contacted the Revdex.com they seemed upset and would no longer talk to me except to send me insurance forms They didn't acknowledge my last email I will fill out the insurance forms shortly They didn't honor thier orginal statements when I reported the items missing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I am filing a response to a complaint letter dated November **, 2015, ID # [redacted] Please review the attached file of paperwork sent to customer, which clearly indicate that the customer had received information about insuranceThe last two pages are duplicate of one another, however, the date is different to indicate that we did respond and communicated with the client as to how to file a claim on different occasionsPlease confirm receipt of this emailthanks, Amit A [redacted] Noah's Ark Moving & Storage W ###-###-#### C ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spoke with [redacted] ( [redacted] at Noah's Ark) on Thursday of last weekHe promises to call each customer who had a delivery on the same truck as mine to locate my boxHe also promised to refund the $credit card charge to meI am waiting for him to call me back after he makes his calls and also waiting for refund check in the mail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]