Thank you for notifying us of a customer complaintAt this time the issue has been resolvedFor certain procedures, we ask the patient to pay up front in case their insurance company does not
provide paymentThe payment from the insurance company to us was delayed, therefore, we were unable to reimburse the patient as quickly as we would have likedWe have now received payment and the reimbursement check for the patient is in the mailI have also spoken with the parent and informed her of the statusPlease let me know if you need any additional detail at this time
Regards,
*** ***, MPH, MBA
Thank you for notifying us of a customer complaintAt this time the issue has been resolvedFor certain procedures, we ask the patient to pay up front in case their insurance company does not
provide paymentThe payment from the insurance company to us was delayed, therefore, we were unable to reimburse the patient as quickly as we would have likedWe have now received payment and the reimbursement check for the patient is in the mailI have also spoken with the parent and informed her of the statusPlease let me know if you need any additional detail at this time
Regards,
*** ***, MPH, MBA