Initial Business Response / [redacted] (1000, 5, 2014/08/12) */ We have no record of servicing this person Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the receipts showing they did service for usNot to mention they ate on ***'s [redacted] and have responded to my complaint there I will bring my receipts in so that I can scan and send as proof [redacted] Thu, Aug 14, at 9:AM To: " [redacted] @chicago.Revdex.com.org" Cc: " [redacted] @gmail.com" Good Morning ***, I have attached the documentation you have requestedI have the contract with their name on it along with showing the amount on the trees that he plantedI also have the e-mail from the gentleman I was dealing with [redacted] with that company e-mail address If you still need the copies of the cashed checks I can get on my bank website today to get those Let me know From: [redacted] (mailto: [redacted] @gmail.com) Sent: Thursday, August 14, XXXX X:XX AM To: [redacted] Subject: Fwd: Case # [redacted] - [redacted] .vs.***'s Landscaping XXXXXXXXXXXXXXXXX.pdf 2702K [redacted] Thu, Aug 14, at 9:AM To: " [redacted] @chicago.Revdex.com.org" Cc: " [redacted] @gmail.com" ***, Attached is the copy of the receipt for the new tree that I had to replace his dead one with From: [redacted] Sent: Thursday, August 14, XXXX X:XX AM To: ' [redacted] @chicago.Revdex.com.org' Cc: [redacted] @gmail.com Subject: FW: Case # [redacted] - [redacted] .vs.***'s Landscaping Importance: High XXXXXXXXXXXXXXXXX.pdf 2702K Final Business Response / [redacted] (4001, 19, 2014/09/29) */ oah Wed, Sep 24, at 3:PM To: " [redacted] , ***" Wednesday September 24, Dear Ms [redacted] We deeply value our relationship with our customers and are committed to providing them with the highest level of service simply because our customers deserve the very best We offered to replace the tree at no cost to the customer waiving our contractual agreement of 1/price one year one time replacement warrantee as a onetime courtesyHowever due to the unavailability of this 12' lilac tree the customer refused to accept this Per our contract with this customer we clearly state that all elements of our agreement are contingent upon ( delays beyond our control)The specific tree height (12') that Mr& Mrs [redacted] requested was unavailable at the time and we did need more time for this tree to become available When we asked for more time for this replacement, They refused to work with us any further We tried in good faith to resolve this issue with Mr& Mrs [redacted] We have written contracts with our customers that clearly explain what is covered and our conditionsThe customer was advised verbally and in writing not to over water the trees ( we did install sod in this location and the customer was watering using a commercially available sprinkler , taking this into consideration we advised to water for to min making sure not to over water or under water and also to exercise caution on rainy days) The cost of each lilac 12' height tree was $delivered and installed with one year 1/price warranteeDue to the nature of this business we do not offer refunds for any labor and materials that has been started and completed this is clearly written in our contractual agreementWe will take every effort to resolve any issue immediately and we did Our offer to replace the one lilac tree that showed signs of wilting ( not dead) wilting is caused from over watering, is still available, We will replace that one lilac 12' lilac tree in the same location at no cost as a onetime curtesy on this one tree We have been successfully planting trees for over years using our planting techniquesWe only use untreated biodegradable burlap & string and our wire baskets are low profile Best Regards, [redacted] ***@noahslandscaping.com XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2014/08/12) */ We have no record of servicing this person Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the receipts showing they did service for usNot to mention they ate on ***'s [redacted] and have responded to my complaint there I will bring my receipts in so that I can scan and send as proof [redacted] Thu, Aug 14, at 9:AM To: " [redacted] @chicago.Revdex.com.org" Cc: " [redacted] @gmail.com" Good Morning ***, I have attached the documentation you have requestedI have the contract with their name on it along with showing the amount on the trees that he plantedI also have the e-mail from the gentleman I was dealing with [redacted] with that company e-mail address If you still need the copies of the cashed checks I can get on my bank website today to get those Let me know From: [redacted] (mailto: [redacted] @gmail.com) Sent: Thursday, August 14, XXXX X:XX AM To: [redacted] Subject: Fwd: Case # [redacted] - [redacted] .vs.***'s Landscaping XXXXXXXXXXXXXXXXX.pdf 2702K [redacted] Thu, Aug 14, at 9:AM To: " [redacted] @chicago.Revdex.com.org" Cc: " [redacted] @gmail.com" ***, Attached is the copy of the receipt for the new tree that I had to replace his dead one with From: [redacted] Sent: Thursday, August 14, XXXX X:XX AM To: ' [redacted] @chicago.Revdex.com.org' Cc: [redacted] @gmail.com Subject: FW: Case # [redacted] - [redacted] .vs.***'s Landscaping Importance: High XXXXXXXXXXXXXXXXX.pdf 2702K Final Business Response / [redacted] (4001, 19, 2014/09/29) */ oah Wed, Sep 24, at 3:PM To: " [redacted] , ***" Wednesday September 24, Dear Ms [redacted] We deeply value our relationship with our customers and are committed to providing them with the highest level of service simply because our customers deserve the very best We offered to replace the tree at no cost to the customer waiving our contractual agreement of 1/price one year one time replacement warrantee as a onetime courtesyHowever due to the unavailability of this 12' lilac tree the customer refused to accept this Per our contract with this customer we clearly state that all elements of our agreement are contingent upon ( delays beyond our control)The specific tree height (12') that Mr& Mrs [redacted] requested was unavailable at the time and we did need more time for this tree to become available When we asked for more time for this replacement, They refused to work with us any further We tried in good faith to resolve this issue with Mr& Mrs [redacted] We have written contracts with our customers that clearly explain what is covered and our conditionsThe customer was advised verbally and in writing not to over water the trees ( we did install sod in this location and the customer was watering using a commercially available sprinkler , taking this into consideration we advised to water for to min making sure not to over water or under water and also to exercise caution on rainy days) The cost of each lilac 12' height tree was $delivered and installed with one year 1/price warranteeDue to the nature of this business we do not offer refunds for any labor and materials that has been started and completed this is clearly written in our contractual agreementWe will take every effort to resolve any issue immediately and we did Our offer to replace the one lilac tree that showed signs of wilting ( not dead) wilting is caused from over watering, is still available, We will replace that one lilac 12' lilac tree in the same location at no cost as a onetime curtesy on this one tree We have been successfully planting trees for over years using our planting techniquesWe only use untreated biodegradable burlap & string and our wire baskets are low profile Best Regards, [redacted] ***@noahslandscaping.com XXX-XXX-XXXX