Noah's Ark Animal Clinics

Ms. [redacted]-I did not realize in our first email exchange that after enrolling in the Adult Dog plan that was more appropriate for your dogs vaccination needs than the Puppy plan, the receptionist initially discussed with you, that you were in fact charged for both the initial vaccine and the booster.  That was a mistake.  I reviewed your records at our Ft. Wright office and it appears that the initial vaccine that was covered in the plan has been refunded to your account.Again, my apologies for any confusion, and for the fact that you were invoiced incorrectly for the vaccine covered on your plan.Please feel free to reach out to me directly if you wish to discuss further.Eric [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.---I truly appreciate Eric [redacted] patience and commitment to providing a response to me. Honestly, I really want to be done with this whole situation. Hence why chasing down Alicia is not a preference of mine. I work in disaster response, I don't have the time to chase down someone who owes me money.On 1/24/2017 Eric responded by saying: "I reviewed your records at our Ft. Wright office and it appears that the initial vaccine that was covered in the plan HAS BEEN REFUNDED."HAS BEEN to ME indicates that it has already been DONE and initiated. Directions for finalizing this refund was not provided in the prior response. Now in the most recent response Eric has sent to me, new directions are given and I am instructed to call Alicia to get the refund. If I accepted the original response , how would I have known that I had options available or that I had to do anything to complete the refund process???? Once again I would like to point out the inconsistency in their word, it really doesn't look good.  I feel like, having to chase down a receptionist is not a good use of my time when I did not make the error. Good customer service would include initiating the refund once the error was recognized. I will call Revdex.com to accept the response IF I get a hold of Alicia. I have already called and left a message. I will try tomorrow and Thursday but will give Revdex.com a call if I don't get a call back to inform them of the progress. But investing more than 3 days in tracking down someone is too much time, that I won't get back and is the maximum effort I am willing to put in for an error that is not mine. I know the money has been "credited to my account" but this month I was charged so not sure when I will actually see that credit reflected; (receiving that information is also a good component of good customer service), plus I prefer an actual refund anyway so would like that option even if the credit is being applied to February's bill. 
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] ---Thank you for your response, I also wanted to share with you know that I did receive the refund this morning. Thank you sincerely for your help.

Ms. [redacted]- Thank you for letting me know about your experience, and for the opportunity to address your concern.I understand the confusion regarding which plan your dog was eligible for based on his age.  I believe the confusion was surrounding trying to find which plan would best meet...

your dogs needs, and ideally the doctor would have been best suited to make a recommendation on which plan met your dogs needs the best.  I'm sure our receptionist staff was trying to provide information for a puppy, but at 5 months of age, your dog was outside the enrollment requirements for the puppy plan.These plans are still being refined to best meet client and patient needs, and this age gap is something we are actively creating solutions to address. I appologize for the confusion and inconsistency.Please feel free to call me directly to further discuss and address-Eric [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have re viewed my account and the only two transactions today; both were charges. No money has been refunded to my account. Since you claim the refund took place on January 13th I ask that you please provide the date the money was refunded as well as evidence of the refund. Regards,
[redacted]

Ms.[redacted]-The credit for the vaccine that was invoiced incorrectly is on your client account with us.  You can either use that credit on a future visit, or contact Alicia [redacted] our Receptionist Manager at Ft. Wright and she will be able to credit that amount $17.50 back onto your credit card.  Her phone number is [redacted].  I have left a note on your client account so that she knows the situation and will be able to process the return to your credit card.Please let me know if I can help in any other way-Eric [redacted]