Noah's Boytique

Customer receieved their order from us in New and perfect condition on Feb.2. Customer sent an email on Feb.2 which is shown in the screenshot stating she wanted to return her outfit because it was too small.We did not receive that message to our inbox but have since located it in spam.Customer sent...

follow up email (this is the first one we receieved to our inbox) which we responding to as evidenced by the screenshot. We notified the customer of our return policy, which is exchanges or store credit only since these are handmade to order items. I have attached a screenshot of our return policy which can be found on our website. After we sent our return policy to customer, and let he know we would be more than happy to assist with an exchange she then wanted to claim the item was damaged so that she could return it. Keep in mind, it had been one week since she first emailed that the item was too small. Our policy regarding defects is that we must be notified within 48 hours of the item being receieved. It had been more than a week since the shirt was receieved and the only thing that had been noted was it was too small and we told her we could exchange it.  We have also had correspondence via [redacted] even though we do not handle customer service inquiries through that page and have still offered an exchange or store credit which is in line with our policies. We have asked numerous times for the customer to send a photo of the alleged spot which was only brought up after we told her of our exchange/store credit policy. The defect was not brought up within the 48 hours as our policy notes. However, we are still more than happy to assist with and exchange for a different outfit or offer store credit.