Nobbe Orthopedics

In regards to removing the old furnace, it required us to re-plumb a water line to get it out of the crawlspaceIt is not uncommon for homeowners to leave old units in crawlspaces if they are not easily removableAs I stated before, we did remove it and he was not charged In regards to the permit, the proposal clearly stated they were excludedIt did not state that the fee was excludedWhen notified it was not pulled, we did so and paid for it In regards to the warranty, it is the homeowner’s choice to register it if they wishAs I stated before, the warranty is automatically activated through our vendorIf a homeowner wishes to register it, the information they need (model and serial numbers) can be found on the unit that is in their residenceWhen we spoke to [redacted] that is all they were looking for and it could’ve been provided by the homeowner Lind’s complied with what the city requested and pulled a permit

Complaint: [redacted] I am rejecting this response because:I have owned and managed properties for yearsI have also had other heating systems replaced in the last yearsNever have I seen a case where removal of a replaced heating system was not done or subject to additional chargeAs to additional work done, Linds had the opportunity to examine the system before their bid and was aware that there was additional ductwork needed and to be included in their work to make things up to code I have read where their estimate did not include the permitAt worst I assumed that might relate to the cost of the permit but not the getting oneI believe information required on the permit is primarily known by the contractor as opposed to the consumerFurther, regardless of that, the city does not allow work to start without one and according to their letter to Linds, indicated it was linds responsibility to be sure their was one As stated in my complaint, the manufacturer of the furnace(***) did require additional documentation sent to them to facilitate a full warranty and ultimatly corrected that with Linds and had them provide the model and serial #My view is that I have never seen a vendor refuse to take responsibility for their actions in spite of letters from the city which was in effect a cease and desist order Regards, [redacted] ***