Noble AirVentures

As a previous [redacted] pilot, and after 25 years flying inactivity, my family gave me a [redacted] gift of ground school, a flight lesson with an instructor, and a video. On [redacted] 2014, I flew with [redacted], proprietor of [redacted] AirVentures, LLC, out of [redacted] This company has since relocated to 567 [redacted] XXXXX. The ground school and flight were fine. At the end of the flight, I was informed that the individual who prepares the flight souvenir videos was off for the holidays and I would receive my video soon after this individual returned to work in 2015.After waiting more than a reasonable time for the video, I contacted Mr. [redacted] by e-mail on [redacted] again on [redacted] and once more on [redacted] 2015. I then wrote Mr. [redacted] a letter on [redacted] at the business address above in [redacted] None of my three e-mails or my letter was returned as undeliverable. I received no response to any of my four communication attempts.While accepting the terms and conditions of the Groupon certificate, Mr. [redacted] failed to provide the souvenir video and has not responded to any of my four inquiries. I am disappointed in Mr. [redacted] as a fellow pilot and as a professional businessman, and I would not recommend his flight school experience to anyone for any reason because of his multiple failures to respond.Product_Or_Service: Flight lesson, ground school, log book, videoOrder_Number: N/AAccount_Number: Groupon Number: [redacted]Desired SettlementThe [redacted] gift cost my family member [redacted] Refund me the value of the video so that I may return this dollar value to the gift giver.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]We have been in contact with Mr. [redacted] about this incident. We have looked into the incident and found that a video was mailed to the address on file on [redacted] 2015. We never received it back in the mail. I will gladly reprint the DVD and send it to Mr. [redacted]. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Mr. [redacted] has not contacted me, nor have I ever received the DVD. The last time we spoke was on [redacted] 2014 at the end of my flight lesson. Following that, I sent him four different communications (starting on [redacted] 2015), none of which he responded to, as stated in my complaint, not to be repeated herein. To the Revdex.com, Mr. [redacted] states he sent a DVD on [redacted] (which happens to have been a Sunday.) Since all of my four requests to [redacted] AirVentures were well after this date, it would have been reasonable for him to respond to any one of them stating his position as provided to the Revdex.com on [redacted] 2015.I do not "accept" Mr. [redacted]'s late response as being factual. However, since this complaint was originally about the DVD of my flight lesson owed to me, I would accept the DVD.

I was charged for a flight, the business was closed at the appointment time, and all attempts to contact the business for a refund have failed.I purchased a discovery flight with Noble Airventures [redacted] St, [redacted] MA), through their online system, and was charged [redacted] for a flight and picture package. On the day of the appointment I called ahead, and although nobody answered I drove to the location anyway. The facility was closed, which is not shocking, considering it was [redacted] but the online system let me schedule and pay for the flight and did not indicate that it was closed that day so I assumed they wanted to take advantage of business on the holiday. A day or so after the initial attempt I received a call from who I believe is the owner of the business, who expressed concern and wanted to figure out what happened, since I should not have been able to purchase the flight online without calling ahead. However, since then it has been nearly two months and I have made several calls and sent multiple emails, none of which have been returned. In those emails I have included screenshots indicating that my credit card was indeed charged for the flight, and two confirmation emails I received. I have also tried contacting the business through the "contact us" tool on the website. No responses at all.I do not think that this was intended as a scam, but for all practical purposes I have been scammed. I also believe the owner when he says that I should not have been able to purchase the flight online, but I was. There is clearly a serious error in the system that needs to be fixed. More concerning for me though is the complete lack of responsiveness, to the point of completely ignoring my attempts at reaching out.Desired SettlementI want a refund, either to my credit card or in cash. Alternatively I would accept a fulfillment of the initial appointment that I paid for, as I am still holding out hope this is a misunderstanding rather than a scam. It may turn out that I'm naive.