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Noble Ball Park

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Noble Ball Park Reviews (5)

To Whom it may concern, I am writing in reply to Customer Complaint ID# [redacted] Yes customer did indeed Special Order Tile (meaning we did not have it in stock) with Nelsen Supply Cn Order was supposed to come in the following day via Freight Company with another order but it did not There was a hold up on initial order they were missing a few items on orderWe had to wait for them to come in which held up this customers orderThey would not send her smaller order via freight company because they were afraid her tile would get brokenSo that delayed her orderHer order arrived on The sales girl that waited on her has worked here for over years and knows that there is no way to get this tile back to this particular company since they ship all tile via freight companyShe did not have to take the tile back at all because it was a special order but did so as a common courtesy Yes she was charged a 25% restocking fee and yes she was charged shipping to get it back to the warehouseShe should be glad that she did receive the $backIt clearly states on the bottom of all of our invoices that.."There is no return or refund on special orders" It also states that there is a 25% restocking feeOur supplier charges us the 25% for restocking also Her order # to correct her is [redacted] dated Her returned goods #was [redacted] on That disclaimer is on the bottom of both of the forms we useWe use a purchase order to write the order down and a Sales Order to write the order upShe actually has copies of said disclaimerShe left a deposit when she ordered her tile and it was written up on a Sales orderHere is a picture of the disclaimerI did not have a scanner to upload this and I had to take photos so you can see the entire disclaimer We have been in business for over years and this is the only complaint we have ever received from looking at your page there are no complaints We will not be refunding any more on this order Thank You for Your time, Nelsen Supply Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The response does not address my complaintI was told at the time pf purchase that there would be a restocking charge, and do not contest thatI contest that I should not be charged tax on the restocking chargeI should also not be charged and taxed on the return shipping feeAt the time of purchase I was not informed that I would be responsible for return shippingI was not informed of how the goods would be shipped at allI should have been told I would pay a restocking fee, tax , AND return shipping on any unused product In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom it may concern, I am writing in reply to Customer Complaint ID#*** Yes customer did indeed Special Order Tile (meaning we did not have it in stock) with Nelsen Supply Cn 2/**/Order was supposed to come in the following day via
Freight Company with another order but it did not There was a hold up on initial order they were missing a few items on orderWe had to wait for them to come in which held up this customers orderThey would not send her smaller order via freight company because they were afraid her tile would get brokenSo that delayed her orderHer order arrived on 2/**/The sales girl that waited on her has worked here for over years and knows that there is no way to get this tile back to this particular company since they ship all tile via freight companyShe did not have to take the tile back at all because it was a special order but did so as a common courtesy. Yes she was charged a 25% restocking fee and yes she was charged shipping to get it back to the warehouseShe should be glad that she did receive the $backIt clearly states on the bottom of all of our invoices that.."There is no return or refund on special orders" It also states that there is a 25% restocking feeOur supplier charges us the 25% for restocking also Her order # to correct her is *** dated 2/**/Her returned goods #was *** on 3/**/That disclaimer is on the bottom of both of the forms we useWe use a purchase order to write the order down and a Sales Order to write the order upShe actually has copies of said disclaimerShe left a deposit when she ordered her tile and it was written up on a Sales orderHere is a picture of the disclaimerI did not have a scanner to upload this and I had to take photos so you can see the entire disclaimer. We have been in business for over years and this is the only complaint we have ever received from looking at your page there are no complaints. We will not be refunding any more on this order. Thank You for Your time, Nelsen Supply Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The response does not address my complaint. I was told at the time pf purchase that there would be a restocking charge, and do not contest that. I contest that I should not be charged tax on the restocking charge. I should also not be charged and taxed on the return shipping fee. At the time of purchase I was not informed that I would be responsible for return shipping. I was not informed of how the goods would be shipped at all. I should have been told I would pay a restocking fee, tax , AND return shipping on any unused product.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

ID # [redacted]   Revdex.com:   In reference to not resolving her complaint..Here is my answer.    If you go to [redacted] It states as follows on taxing shipping. I've included the link so that you can see it is directly from NYS Tax. It is Stated as follows:   Delivery, shipping, and handling charges If what you are selling is taxable, any charge to your customer for shipping, handling, or delivery, is taxable. However, if the customer arranges delivery by a third party and pays them directly, the delivery charge is not taxable.   Since Nelsen Supply was shipping it It was taxable.   In reference to the tax on the restocking fee you can also go to.. It is for Connecticut but I'm sure it is the same in every state..Couldn't find the page for NY.   [redacted]   It states as follows:     Returned Goods: When a customer purchases a taxable item of tangible personal property and returns it to the retailer for cash or credit within 90 days from the date of purchase, the customer is entitled to a refund of sales tax based on the portion of the purchase price returned by the retailer to the customer.  The customer must present a sales receipt showing the date of purchase and tax paid on the original sale.  If the goods are returned after 90 days from the date of purchase or without a receipt, the sales tax is not refunded to the customer. Example 1: A customer purchases a bicycle for $100 plus $6 sales tax and returns it to the retailer within 90 days from the date of purchase.  The customer presents the sales receipt to the retailer.  The retailer refunds $100 to the customer. The customer is entitled to a sales tax refund of $6.   Example 2: A customer purchases a bicycle for $100 plus $6 sales tax and returns it to the retailer within 90 days from the date of purchase.  The customer presents the sales receipt to the retailer.  The retailer refunds $90 to the customer and charges a $10 restocking fee.  The customer is entitled to a sales tax refund of $5.40 ($90 x 6% = $5.40). Example 3: A customer purchases a bicycle for $100 plus $6 sales tax and returns it to the retailer 120 days after the date of purchase.  The retailer refunds $100 to the customer. The customer is not entitled to a sales tax refund, whether or not the customer presents a receipt to the retailer, because the bicycle was returned after 90 days from the date of purchase.   In this customers case she falls into the Example #2. Since there was a restocking fee.   I just did the math..This dispute is all for tax.. so she is claiming she shouldn't be taxed on the $32.00 restock fee which is equal to $2.56 and also claiming she should not be taxed on the $18.50 shipping  which is equal to $ 1.48.. So this complaint is all about  $ 4.04. Which according to the Tax and Finance Department was handled correctly.    I also reread her first submittal and she stated she was told there was a restocking fee... Now on this complaint she is stating first she was  told about restocking fee and at the end she says she was not told about the restocking fee. So which is it? I will reiterate that she has 4 copies of our disclaimer about the restocking fee, it is on the bottom of all sales orders and purchase orders.     It also states that special orders are not returnable nor refundable. Hers was a special order. We took it back against our disclaimer, she shouldn't of been able to return it nor get her refund. We normally give store credits only if we take back. She also received a refund.    She did know how it was shipping because she was told 3 times that we were waiting for the Freight Truck to pick up and deliver. When Said Freight Truck did not pick up order, warehouse manager met sales person half way so that Tile would get here, that particular warehouse does not have its own truck.   Have I answered all the questions now?   Sincerely,   Nelsen Supply Co.

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Address: 701 Oregon St, Hiawatha, Kansas, United States, 66434-2204

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