Noble Cleaners

The woman purchased a brand new deli case from us in November, It did indeed come with a one year manufacturer's warrantyHowever, the customer has stated that they no longer have the tag with the serial number on itWithout that information, the manufacturer will be unable to prove it is still under warrantyWe did our best to help the woman and provided her with the manufacturer's name and phone numberWe even went so far as to have her send us pictures of the unit so we could try and show her where the serial number would beUnfortunately, it looks like someone on her end removed the tag after they received itThe one year warranty has nothing to do with us and that is simply the industry standard for new equipmentWarranties are between the customer and the manufacturerWe have gone above and beyond to try assisting the woman, but because she no longer has the serial number,our hands are tied

This customer purchased two pieces of equipment from usUnfortunately, in transit, the units were slightly damaged by the freight companyThe customer willingly accepted the units on delivery even after noticing the damageHad he refused the items, we would have been happy to take them back and issue a refundBut he accepted and signed for them and has been using them sinceIf he wanted compensation for the damage, he had a window of time to contact the freight company in order to file a claimHe neglected to do soThe only reason he is filing this complaint is because he tried to file a credit card charge back and the credit card company rightfully sided with us.We would like this matter to be closed in our favorThank you

Our customer purchased a brand new refrigeratorBecause it is brand new, it is not an item we keep in stock and the customer was informed that there would be a lead timeThe manufacturer of the refrigerator, Leader, told us it would be about two to four weeksTheir production was drastically slowed and that initial lead time ballooned into something much longerWe explained this to the customer and tried to tell them that it was out of our controlThey seemed to be okay with waiting but at one point, became too fed up and performed a chargebackThere was no way that we could refund them once they performed the chargeback so we did nothing and the money was refunded entirely to the customerWhile we are sorry for the inconvenience it may have caused him, the delay was out of our control and we no longer do business with that company

[redacted] ***'s response is redundant and comical. He keeps bringing up the same statements over and over again. We urge [redacted] to examine line # 7 of our store policy (our entire store policy is written on his invoice). This line clearly states that "All commercial equipment must be installed by a licensed professional. Any installation done by a non-licensed professional will void any warranty." This is common practice in our field and it is a standard implored by hundreds of similar companies and thousands of factories. In reality, we could have ended contact with [redacted] after finding out that the unit was not installed by a licensed plumber. We clearly do not think we will get anywhere with this issue.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Ok, when I spoke with Kenneth he told me that the case was used but, it still had an warrenty with itI insisted on sending over the pictures of the the case because I didnt know where to look for the tag, and that maybe he could see it on the pictures I sent over He didnt care if the tag was there or not but I kept on callingSo, finally he agreed to send over a fake tag so I would know what to look for and where to look for it atIn closing he said," we will have to cross our fingures and hope the warrenty place would cover the case." I asked him what did he mean by that? He responded that the case needs a tagNow remind you it has been a week and now they know me by first name for calling so muchSo, they start saying oh he's busy or he's with another customerSo, the phone calls never got returnedThen finally I caught up with him, he said, "There is nothing I can do for you I will have to let you speak to my supervisor." The tags were never in the case upon deliveryThen he said it was a new case in this email are you for real so, now I paid for a new case that has no tags and its not even a yearWhy would you have to have work on a NEW case as he mentioned in this email? It hasnt been a year yet, really and I need work done on a NEW case as the emailYou can see this company is playing gamesI have been in business 20plus years and I have never heard of such a thingThat company took advanyage of me, not being in their town and knew the shipping was too much to send it backIm going to fight this thing to the bitter endCompanies like this need to be exposed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Mrp*** again is going around in circles as
if the ((licensed Plummer)) would have made the ice machine work up to par! But
it doesn't -because- he has sent- a ((licensed Plummer)) and it still doesn’t
work properly! the machine was hooked up and the Plummer did nothing more than
adjust the (settings) that should have been adjusted at A.plus and Mrp***
still wants to charge me 125.00$ for it, and for A.plus restaurant equipment to
find out that it functions with poor performance, and just wanted to move the
loss over to the next guy. And he cannot
and will not go any further with testing his equipment to a third bias party to
verify itand as said before the ice machine does not come with any external
setting, the only setting outside is the on and off switch and what's on the
inside its to be set by (the company that purchases it and reconditions it and
prepare it and (inspects it) to sell it
as advertised in the screen shot photo advertised pounds a day, and
at the end of the day it's called (settings) which mean that no matter what
point or degree or number you choose in the machine settings it will -still -
function! Properly! And after the Plummer
adjusted it, it showed poor performance!
And as far as installing, it's one line from the main water line which
by the way was there before with filter to the machine water inputi am
years old and I know what i'm doing I have years of experience in this business
and when a sales man says that the equipment has been inspected and set and
ready to go, you take his word for it in the faith that he would want your
business againBut it was all a trick, as I can translate itthe fact that I installed it then the Plummer adjusted it does not void the fact that the ice machine does not work properly up what it has been advertised to be! the line is all mr.p*** has to avoid proving his machine works properly as advertised!
as anyone notices Mrp*** does not talk about capacity, or volume,
production, condition, or about days and batches or (up to) as he love to say
or how the machine functions, because he is in defense mode and lets be real if
he is so sure of his company and its standard of maintaining appliances and
machines and he is not into the business of advertisement and poor
equipment , then he should and would agree to a test by a third party
and if it is certifiable to produce pounds of ice a day then I will take right on the spot, it is not
to go back to him so he can switch the parts back to the old one, I won't
accept that, but it's not happening at allBut he's stuck on line And cannot
go any further to prove his credentials
so after all this from 650.00$ he wants to deduct
125.00$ ((to find out that his machine doesn't work up to par)) and will
(still) not refund me my money and wants to give me in-store credit so we can
go through this again!? At one point
just to make it easy on us both I told him to deduct the 125.00$ and refund me
the 525.00$ but Mrp*** still refused! This is a total nightmare! I’m stuck
with him until he takes all my money! What am I supposed to do? Just let it go
and chalk it up a loss? There is nothing in his store for me and there is no
trust at all! I returned it the as soon as I found out if functioned poorly around the 3rd day while it was under warranty and it is still in his possession no fix or no refund !!!
the issue is not money but principles, when your
word is your bond, it's who you are, so with the loss i'm taking the only
satisfaction I can get is letting people know how this company deals with
people and to give them a heads up warning! For future reference and my
case is proof
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
like I said clearly before, A.plus sold me an ice machine that does not fulfill its job capacity properly as shown in the advertising photo, it says pounds, it did not do its job and the last time I spoke to the owner/ manager he admitted and said that the machine filled up the bin in a matter of hours and that the bin holds up to 30-pounds so in reality in order for the machine to make pounds of ice I would need around to hours!!! and that (is more than hours) that is not what its advertised for because the ice machine industry has put a standard on ice machine production by using the equivalent (( day)) standard as in ((hours)) for a full production. so what does he do ? he ignores the malfunctioning and the less productive ice machine and goes on a lecture that I did not (install it properly) and as I said that his sales man told me that it has been (serviced and ready to go) that means they have checked it and it has produced the required ice as advertised, if he would have said in reality to bring in a professional installer I would have definitely rejected the purchase, because that means they have not checked it, so nothing about installation, so coming to think of it he just wanted to get rid of itand then I need to say what kind of installation we are talking about? hook up the hose to the machine? really ? brain surgery? and since the store had and Ice machine before its not complicated, especially if it has been checked and serviced by the selling company as claimed! so the company found out it was not an easy sale and they had to bring in a professional and what did he do? he did what was supposed to happen in the first place in the shop and then they would have found out it did not work properly, and would not have gone through this, and one more thing the ice machine does (not have any outside adjustments to set) so in reality it is supposed to be set by professionals as (the company claim they are) because they are in the business of buying and selling equipment so it must be checked by them (before ) it reaches the costumer and I see this as advertising also, and then he charges me 125$ for something he had to do in the first place as in (checking the machine)! so now he wants to deal with me again and give me credit so we can go through this again with another product??? I don't see that possible or feasible ! once is enoughthis has nothing to with wanting a bigger machine at all, if the machine produced what it was advertised for I would take it, and to prove myself that I would take if it produced the pounds advertised I would accept a panel of any reliable outsider to be present while the machine produces pounds of ice a day (hours) and certify it that it does and I will take it! need anything more to say? but the owner/manager will go again around the professional issue and come to think of it, he said that the professional (re-installed it) so the question is why isn't it producing the required pound of ice as (claimed as advertised)???? please Aplus lets stay focused on what matters in hand ( the ice machine does not work properly to its full capacity as advertised!) thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** viewed a product we advertised on our eBay pageHe came to our location, inspected the unit, agreed on the price and paid for the item*** *** completely ignored our instructions and the technical plan that is expressed by the manufacturerHe decided on his own to improperly install a
commercial ice machine*** *** phoned us to express his disappointment with the amount of ice the machine had producedPlease keep in mind that at this point, we had the contractual and legal grounds to void any such warranty since he ignored our rules and policies and installed the ice machine himselfIn an effort to help *** ***, we dispatched A Refrigeration Services Incto his locationImmediately following, a licensed refrigeration mechanic inspected the unit, pointed out the improper installation and pointed out to *** *** that there is nothing wrong with the unit. *** *** claims that the unit does not produce the amount of ice he anticipatedThe product works correctlyThe real issue is that *** *** did not properly research the amount of ice he would need for his volume of businessAfter realizing this, instead of admitting that he made a mistake, he insists that the item does not work properly. *** *** was granted the opportunity to use his monies spent towards store creditBut he refuses and insists we have elaborately planned this out in an effort to sabotage himIn reality, we have a bill from A Refrigeration Services, Incfor $for the service call to the locationWe will have to pay this ourselves. We do not see what else we can offer *** *** to satisfy himWe urge the Revdex.com to explain to *** *** that we have gone out of our way to accommodate him, that his demands are unfair, and to point out to him that we did not do anything wrong

*** *** has been a customer at our establishment since It was not until January of that *** *** has been a frequent patron at our establishmentAt our establishment we take pride in making sure our customers are satisfied with the resultsSince we have gotten to know
*** ***, A close relative has the same skin condition as *** *** and were aware that his shirts needed extra attention due to his conditionAlthough the establishment could have easily ignored this fact, however they did not and continued to be careful of his garmentsBy looking at *** ***’s history he has been most active since January of 2015-As of this year *** *** has come to our establishment on average every daysAs noted, his drop off items is laundry items that include stained Police dress shirtsThe shirts that he drops off are washed, pressed, and hangedAs of 2016, on average he has dropped off approximately three laundry pieces at a time, and averaging days between his next drop off dateThis makes the cleaning process harder as the stains are left unattended for up to weeks at a timeWhen *** *** drops off his dress shirts, they are usually not in good conditionWe understand that our customers bring clothes that need to be cleaned; however, whenever *** *** brought his clothes, they were usually put aside to be spot treatedUsually for other customers we charge double for the extra work, however, there were multiple times when the establishment cleaned *** ***’s without charging him extraThe establishment could have easily ignored the stains; however, we take pride in pride in making sure the customer is satisfied with the results.On September 20th 2016, *** *** brought to our establishment uniform shirts that needed to be washed, pressed, and hanged for a total of $(#***)That day he also picked up laundry that he had dropped off previously on the 17thAfter receiving *** ***’s shirts our establishment went through our washing processAt the time the shirts were heavily stained with grease and sweatHowever, there were no blue stains that were visible before the washing processUsually, when there are stains, the establishment goes through a process of spot treatment before unloading them into the washing machineIt is an important process in cleaning as we have to make sure that it does not infuse to other customers clothingThe manager at the time recollected that he put *** ***'s shirts into the machine because there were no signs of any stainsAfter the light wash cycle was complete, the manager unloaded the white shirts and noticed that Mr. Luca’s shirts were heavily stained with blue ink marksAfter trying to find where the stains originated from, the manager separated all of the clothing articles that had been in the same wash cycle as *** ***’s orderOut of white shirts that were loaded, only shirts were stained Coincidentally the shirts that were stained all belonged to *** *** The manager concluded that *** ***'s shirts were previously stained before the washing process has been complete Knowing *** *** used certain dermatologic ointments, could have affected the clothing article before it was washed Another hypothesis was that possible gun powder could have reacted this way and given off a blue ink like streak The manager concluded that the shirts were damaged and was not visible at the time of the wash At our establishment our job is to make sure that the customer is satisfied with the result of our cleaning process However, it is not our responsibility to turn heavily stained shirts and transform them into brand new shirts That is why we recommend our customers wash dress shirts after two or three wears, as not cleaning it can result in unwanted stains on the neck, armpit, and sleeves The manager concluded that the possible reasons for the blue coloration could have been ether from gun powder being smeared, or another possibility could be that the color of the police uniform jacket could have transferred onto the dress shirt Another possibility that the manager took into consideration was that chemicals from skins products such as sunblock could alter the color of the fabric of the shirts. On September 27th 2016, *** *** came to pick up the shirts that he had dropped off previously When the establishment showed *** *** the blue marks, he became infuriated as the laundry items were not "damaged" beforehand However, the manager at the time tried to assure *** *** that the clothing articles were stained beforehand and that they were not visible until after the wash The establishment remained clam while *** *** started to take photos with his cell phone in order to collect them as evidence We explained to *** *** that we could try another process of bleaching the shirts in order to remove the blue ink stains He agreed to the process and we began to take the shirts at no extra cost and have them pressed, washed, and hanged After paying extra attention to his order, the manager did the best he could to spot treat the blue spots Three of the shirts were clearly whiter than before However, one of the dress shirts was stained with blue ink and could not be mended On the 30th, after three days of heavily spot treating the shirts, *** *** came to pick up his dress shirts He was still displeased with the results and threatened to sue the establishment While, the establishment was sorry that his clothing articles were affected, we are not responsible for removing preexisting stains The manager did not charge *** *** for order (#***)The establishment apologizes that he was displeased however, we cannot be held responsible as we did the best we could in that situation While the establishment did everything, we could not remove the stains that existed before the wash We exercised the utmost care in processing articles entrusted to us, and use such processes, in which our opinion are best suited to the nature and condition of each individual article Again, we apologize to *** *** for the inconvenience this has caused him, but this issue has caused an inconvenience to our establishment We will not pay the disputed amount for the shirtsIf *** *** is still frustrated and would like to resolve it another way please tell him to contact the manager at ###-###-####, Thank you.Sincerely,Noble Cleaners

We apologize for not responding to this soonerBecause this transaction took place almost two years ago, we had to sort through some very old invoices to pull it up. The customer was supposed to have been refunded for this return a long time agoBecause we haven't heard from them in so long,
we had assumed that they wereAs it turns out, upon checking our records, we now see that they in fact were NOT refunded for the return. We acknowledge that the customer is entitled to a refund for the range and will be providing them this refund ASAP. Thank you in advance for your cooperation and attention to this matter

The case that [redacted] purchased was in fact used and it did have a warranty. The warranty was valid until September, 2016. However, there was 100% a tag on the inside of the unit that shows the model and serial number. The only way we could know it was manufactured in September, 2015 (and therefore under warranty until September, 2016) was if there was a tag with a serial number and date of manufacture. The picture that we emailed [redacted] was not a "fake tag". It was simply a picture of a tag that we had in another item from the same manufacturer. We sent it to her so that she would know what to look for. After she looked and still could not find it, we explained to her that our options are limited. We were hopeful that Leader (the manufacturer) would still cover the warranty, but unfortunately they won't. Without a serial number, there is no way for them to determine that it is still under warranty. As for the phone calls she mentioned, we are a small business. We have a limited number of employees and once [redacted]'s case became an issue, only one person was dealing with it. Therefore, if that person was busy, there was no one else available that was familiar with the situation. She was always given a call back. Now, once this situation escalated to a certain point and she continued to be unsatisfied with the outcome, we had no choice but to transfer her to a supervisor. At this point, there is truly nothing more that we can do. When we shipped the deli case to [redacted], it had the tag and serial number inside of it. Somewhere along the line, she or one of her employees removed the tag. Without this information, there is no way for Leader to validate the manufacture date and they cannot offer a warranty on it. It is unfortunate, but it is not our fault.

This customer purchased two pieces of equipment from us. Unfortunately, in transit, the units were slightly damaged by the freight company. The customer willingly accepted the units on delivery even after noticing the damage. Had he refused the items, we would have been happy to take them back and...

issue a refund. But he accepted and signed for them and has been using them since. If he wanted compensation for the damage, he had a window of time to contact the freight company in order to file a claim. He neglected to do so. The only reason he is filing this complaint is because he tried to file a credit card charge back and the credit card company rightfully sided with us.We would like this matter to be closed in our favor. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ok, when I spoke with Kenneth he told me that the case was used but, it still had an warrenty with it. I insisted on sending over the pictures of the the case because I didnt know where to look for the tag, and that maybe he could see it on the pictures I sent over.  He didnt care if the tag was there or not but I kept on calling. So, finally he agreed to send over a fake tag so I would know what to look for and where to look for it at. In closing he said," we will have to cross our fingures and hope the warrenty place would cover the case." I asked him what did he mean by that? He responded that the case needs a tag. Now remind you it has been a week and now they know me by first name for calling so much. So, they start saying oh he's busy or he's with another customer. So, the phone calls never got returned. Then finally I caught up with him, he said, "There is nothing I can do for you I will have to let you speak to my supervisor." The tags were never in the case upon delivery. Then he said it was a new case in this email are you for real so, now I paid for a new case that has no tags and its not even a year. Why would you have to have work on a NEW case as he mentioned in this email? It hasnt been a year yet, really and I need work done on a NEW case as the email. You can see this company is playing games. I have been in business 20plus years and I have never heard of such a thing. That company took advanyage of me, not being in their town and knew the shipping was too much to send it back. Im going to fight this thing to the bitter end. Companies like this need to be exposed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our customer purchased a brand new refrigerator. Because it is brand new, it is not an item we keep in stock and the customer was informed that there would be a lead time. The manufacturer of the refrigerator, Leader, told us it would be about two to four weeks. Their production was drastically...

slowed and that initial lead time ballooned into something much longer. We explained this to the customer and tried to tell them that it was out of our control. They seemed to be okay with waiting but at one point, became too fed up and performed a chargeback. There was no way that we could refund them once they performed the chargeback so we did nothing and the money was refunded entirely to the customer. While we are sorry for the inconvenience it may have caused him, the delay was out of our control and we no longer do business with that company.

[redacted]'s response is redundant and comical. He keeps bringing up the same statements over and over again. We urge [redacted] to examine line # 7 of our store policy (our entire store policy is written on his invoice). This line clearly states that "All commercial equipment must be installed by a licensed professional. Any installation done by a non-licensed professional will void any warranty." This is common practice in our field and it is a standard implored by hundreds of similar companies and thousands of factories. In reality, we could have ended contact with [redacted] after finding out that the unit was not installed by a licensed plumber. We clearly do not think we will get anywhere with this issue.

The woman purchased a brand new deli case from us in November, 2015. It did indeed come with a one year manufacturer's warranty. However, the customer has stated that they no longer have the tag with the serial number on it. Without that information, the manufacturer will be unable to prove it is...

still under warranty. We did our best to help the woman and provided her with the manufacturer's name and phone number. We even went so far as to have her send us pictures of the unit so we could try and show her where the serial number would be. Unfortunately, it looks like someone on her end removed the tag after they received it. The one year warranty has nothing to do with us and that is simply the industry standard for new equipment. Warranties are between the customer and the manufacturer. We have gone above and beyond to try assisting the woman, but because she no longer has the serial number,our hands are tied.

Hello,  We spoke with the customer on [redacted], but she said she was on vacation and would contact us upon her return. She did give us a call on [redacted], but we were unable to give her a call back on that day. Then we are closed during the weekends.As per our store policy, we have 10 business...

days to resolve all warranty matters. But on [redacted], the customer called us and said that she had already contacted a repair company on her own. This was a clear violation of our store policy and her warranty. We would like this complaint to be closed in our favor. Please let us know if you require any more information.