They frequently don't pick up trash. Damage property and make messes. They won't take responsibility and the woman who answers the phone is an awful person who shouldn't be in customer service. Why haven't you fired that person yet? She is toxic and should never be allowed to speak to normal people.
I would not recommend Noble County Disposal to anyone! due to the lack of customer serviceThe office manager is rude she will curse at customers call them liars and hang up on themowning our own company I have no Idea why NCD would keep someone like that on their payrollEveryone I have talked to about our issues with NCD has stated her nameIt's sad to think they would let one person ruin their reputation
Initial Business Response / [redacted] (1000, 5, 2017/08/23) */ We had called and talked with [redacted] on July 25th because every week he had been putting wood and shingles in his toteAfter a few weeks of doing this we called and told him that it will be an extra charge of [redacted] for that kind of material in his toteOur basic trash rates are for regular household trash onlyHe was only using this to get rid of his construction wasteIn which that was what we were warning him aboutHe said if that was the case he wanted to cancel his account and that is what he was using it forSo they had canceled the account and we pulled the tote the following weekNot knowing the driver didn't dump the tote that day she charged him for that day plus the construction chargeIt was not until later in which we investigated and found out that [redacted] was correct about July 25thI did refund the [redacted] for the week of July 25th and the [redacted] construction fee that he was charged as of today...we had refunded him [redacted] on August 8thSo this totals [redacted] Hopefully he is happy with this due to we have picked up a few weeks of his construction trash without a fee Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) There were no warnings and I was not aware that I was putting inappropriate items in my trash can until July I still don't think I was refunded in the correct amountI believe a legitimate business that refused to do the job they were hired to do should refund the entire amount of my last paymentWhich they coincidently processed the day before they had complaints Final Business Response / [redacted] (4000, 9, 2017/08/24) */ We have refunded the total of $We will not refund anymore than that due to we did fully service his account for weeksThe total quarterly charge is for [redacted] When any new account signs up for service we tell them the pricing (also listed on website towards the bottom of service page...extra hauling section) and that it is for household trash onlyHe was trying to take advantage of cheaper pricing for heavier materialWe feel like he was trying to take advantage of our pricing and service and feel we have given the proper creditsThank you
I would not recommend Noble County Disposal to anyone! due to the lack of customer serviceThe office manager is rude she will curse at customers call them liars and hang up on themowning our own company I have no Idea why NCD would keep someone like that on their payrollEveryone I have talked to about our issues with NCD has stated her nameIt's sad to think they would let one person ruin their reputation
Initial Business Response / [redacted] (1000, 5, 2017/08/23) */ We had called and talked with [redacted] on July 25th because every week he had been putting wood and shingles in his toteAfter a few weeks of doing this we called and told him that it will be an extra charge of [redacted] for that kind of material in his toteOur basic trash rates are for regular household trash onlyHe was only using this to get rid of his construction wasteIn which that was what we were warning him aboutHe said if that was the case he wanted to cancel his account and that is what he was using it forSo they had canceled the account and we pulled the tote the following weekNot knowing the driver didn't dump the tote that day she charged him for that day plus the construction chargeIt was not until later in which we investigated and found out that [redacted] was correct about July 25thI did refund the [redacted] for the week of July 25th and the [redacted] construction fee that he was charged as of today...we had refunded him [redacted] on August 8thSo this totals [redacted] Hopefully he is happy with this due to we have picked up a few weeks of his construction trash without a fee Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) There were no warnings and I was not aware that I was putting inappropriate items in my trash can until July I still don't think I was refunded in the correct amountI believe a legitimate business that refused to do the job they were hired to do should refund the entire amount of my last paymentWhich they coincidently processed the day before they had complaints Final Business Response / [redacted] (4000, 9, 2017/08/24) */ We have refunded the total of $We will not refund anymore than that due to we did fully service his account for weeksThe total quarterly charge is for [redacted] When any new account signs up for service we tell them the pricing (also listed on website towards the bottom of service page...extra hauling section) and that it is for household trash onlyHe was trying to take advantage of cheaper pricing for heavier materialWe feel like he was trying to take advantage of our pricing and service and feel we have given the proper creditsThank you