Dear arbitrator, We are sorry to learn that this matter has escalated to the Revdex.com and we are trying everything in our power to achieve our client’s satisfaction. (In effort to conceal our client’s identity, we will be using the term [redacted]...
instead of the full legal name.)[redacted] purchased her vehicle from us on February 12th, of 2014 and was pleased with every aspect of the transaction. The purchase price was -and has always been- $10,995 plus taxes and fees, as listed in the Purchase Order and Retail Installment Contract. Both copies are available for your consideration. On the day of purchase, the customer was made aware that the $8500 advertised price was solely reserved to CASH buyers. Since her budget was limited at the time, she opted for the finance option with a fitting down-payment, monthly payment, and a purchase price of $10,995, plus taxes and fees. Buyer signatures and initials were clearly printed by the client on our paperwork and no amount has been altered or changed ever since. On March 3rd, 2014, roughly three weeks after purchase, our client notified us of some mechanicals issues that raised her concern. We immediately offered to help, despite the issues being outside of her warranty coverage. We even went as far as fixing the issues before returning her car to [redacted] to maintain our customer satisfaction standards. She was further pleased with our customer care and voiced no further complaints about the issue, or any other issues for that matter, including the check engine light or any other warning lights being on. We gladly would have run a diagnosis, as we customarily do for all of our clients, free of charge! Also, it is safe to add that at this instance, [redacted] never made mention of a price discrepancy. We have expressed to the customer that neither the check engine light, nor her recent unsupported claim of a price discrepancy are legitimate grounds for [redacted]’s desired settlement. We strive to achieve high customer satisfaction levels with every sale conducted. However, both, the seller and the buyer are legally bound by the terms of the contract signed by both parties and do not have the power to change any terms, especially ten (10) months thereafter. We ask the Revdex.com to justly mediate in this matter and offer suggestions to achieve the satisfaction of both parties as promptly as possible. Very respectfully, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
Dear arbitrator, We are sorry to learn that this matter has escalated to the Revdex.com and we are trying everything in our power to achieve our client’s satisfaction. (In effort to conceal our client’s identity, we will be using the term [redacted]...
instead of the full legal name.)[redacted] purchased her vehicle from us on February 12th, of 2014 and was pleased with every aspect of the transaction. The purchase price was -and has always been- $10,995 plus taxes and fees, as listed in the Purchase Order and Retail Installment Contract. Both copies are available for your consideration. On the day of purchase, the customer was made aware that the $8500 advertised price was solely reserved to CASH buyers. Since her budget was limited at the time, she opted for the finance option with a fitting down-payment, monthly payment, and a purchase price of $10,995, plus taxes and fees. Buyer signatures and initials were clearly printed by the client on our paperwork and no amount has been altered or changed ever since. On March 3rd, 2014, roughly three weeks after purchase, our client notified us of some mechanicals issues that raised her concern. We immediately offered to help, despite the issues being outside of her warranty coverage. We even went as far as fixing the issues before returning her car to [redacted] to maintain our customer satisfaction standards. She was further pleased with our customer care and voiced no further complaints about the issue, or any other issues for that matter, including the check engine light or any other warning lights being on. We gladly would have run a diagnosis, as we customarily do for all of our clients, free of charge! Also, it is safe to add that at this instance, [redacted] never made mention of a price discrepancy. We have expressed to the customer that neither the check engine light, nor her recent unsupported claim of a price discrepancy are legitimate grounds for [redacted]’s desired settlement. We strive to achieve high customer satisfaction levels with every sale conducted. However, both, the seller and the buyer are legally bound by the terms of the contract signed by both parties and do not have the power to change any terms, especially ten (10) months thereafter. We ask the Revdex.com to justly mediate in this matter and offer suggestions to achieve the satisfaction of both parties as promptly as possible. Very respectfully, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]