To begin with, I apologize for the delay with this response. This is typically not how we conduct our business. I was down with the flu over the last few weeks. I also needed to interview [redacted] and [redacted], the movers on the day of your move. [redacted] has been out for several weeks with walking...
pneumonia. We are all healthy now.Yes, there were a couple of items broken during your move [redacted]. I understand that you were helping the movers by placing your items on the sidewalk near the moving truck. [redacted] was carrying some items while his view was obstructed, and tripped over the pot that you had placed on the sidewalk, which consequently fell and broke, according to [redacted]. As for the stereo loudspeaker, according to [redacted], it was extremely slippery as if it had been waxed or pledged. That's why it slipped, and then dropped and sustained some damage.A few days after your move, [redacted] the driver coincidentally was in your area to perform another move. He stopped by your residence to drop off a shelf that was inadvertently left on the truck. He saw a car in the driveway figuring someone would be home. He knocked and there was no answer. He left the shelf by your front door. He was also there to pick up the loud speaker for repair by our company, which is standard practice. Once again, a few days after that move, [redacted] was reasonably near your residence. Again, he knocked on the door as there was a car in the driveway. There was no answer. This particular time, he accidentally forgot his phone in his car ( which was charging in his center console) at our office. His plan was to call our office to obtain your phone number to let you know that he was in the area, and what his intentions were. Having said all of the above, we did attempt to make contact with you on two occasions. Life happens, and that is why the above mentioned delays had occurred. Again, I apologize for the delays.Our company policy is to repair or replace an item if not repairable, typically within a two week time frame from the day of your move. Since we are now approximately almost six weeks past that time frame, we will happily reimburse you for the aforementioned items. All ask of you is to please mail us the repair receipt from the cabinet shop for your stereo loud speaker. I will take your word for the amount of the broken flower pot in order to expedite this matter, rather than you providing us with a receipt for it. As soon as we receive your receipt, we will mail out your reimbursement check.I trust that that sound fair and reasonable to you?One final detail as to the delay of this response. We had responded to your complaint accordingly on the Revdex.com website portal. For some unknown reason, after pressing the submit button to forward the complaint to the Revdex.com, our response disappeared. There was no means for us to make/ save a copy of that complaint response. We contacted The Revdex.com and spoke to Denise, who transferred us to Kelly. Kelly could not find our response. Kelly is aware of the glitch in the system.[redacted], in closing, please feel free to contact us with any additional questions that you may have. We appreciate your business. Thank you.Respectfully, [redacted] Tillwach
Question: Why did I file a complaint with Revdex.com?Answer: After three (3) telephone conversations with the owner's business office, the owner did not contact me by telephone or email. A response by the owner and good customer service practice would probably have avoided the complaint. Too bad.The owners rather defensive and accusatory response to my complaint did not answer the same question I asked three times previously to his business office.I was told by the movers that there were too many clothes and not enough wardrobe boxes so I was asked if clothing could be placed in another box.I agreed. That "other box" has not been located after opening all the boxes delivered. Was there another box the movers packed with clothing?The complaint has nothing to do with the wardrobe boxes or any other issue with the move. It has to do with a box that I was told would be packed with clothing and which is not at my home.Since I have identified specific missing clothing, the obvious correlation and question relates to the "other box", whether it was packed and delivered.To be clear: my Revdex.com complaint is because I did not receive an answer, after multiple attempts, to whether clothing that the mover requested to be packed in a non wardrobe box was done and if so, was that clothing box delivered to my new home.
Joe and Samantha's complaint and concerns were legitimate. We personally met last night on 10/17/17. We communicated with each other. We resolved this complaint to each others satisfaction. The whole situation was an unfortunate series of events. Theses are great people, great human beings, and great customers. "Life got in the way", of us following up with this matter sooner. Thank you Joe and Sam!
To begin with, I apologize for the delay with this response. This is typically not how we conduct our business. I was down with the flu over the last few weeks. I also needed to interview [redacted] and [redacted], the movers on the day of your move. [redacted] has been out for several weeks with walking...
pneumonia. We are all healthy now.Yes, there were a couple of items broken during your move [redacted]. I understand that you were helping the movers by placing your items on the sidewalk near the moving truck. [redacted] was carrying some items while his view was obstructed, and tripped over the pot that you had placed on the sidewalk, which consequently fell and broke, according to [redacted]. As for the stereo loudspeaker, according to [redacted], it was extremely slippery as if it had been waxed or pledged. That's why it slipped, and then dropped and sustained some damage.A few days after your move, [redacted] the driver coincidentally was in your area to perform another move. He stopped by your residence to drop off a shelf that was inadvertently left on the truck. He saw a car in the driveway figuring someone would be home. He knocked and there was no answer. He left the shelf by your front door. He was also there to pick up the loud speaker for repair by our company, which is standard practice. Once again, a few days after that move, [redacted] was reasonably near your residence. Again, he knocked on the door as there was a car in the driveway. There was no answer. This particular time, he accidentally forgot his phone in his car ( which was charging in his center console) at our office. His plan was to call our office to obtain your phone number to let you know that he was in the area, and what his intentions were. Having said all of the above, we did attempt to make contact with you on two occasions. Life happens, and that is why the above mentioned delays had occurred. Again, I apologize for the delays.Our company policy is to repair or replace an item if not repairable, typically within a two week time frame from the day of your move. Since we are now approximately almost six weeks past that time frame, we will happily reimburse you for the aforementioned items. All ask of you is to please mail us the repair receipt from the cabinet shop for your stereo loud speaker. I will take your word for the amount of the broken flower pot in order to expedite this matter, rather than you providing us with a receipt for it. As soon as we receive your receipt, we will mail out your reimbursement check.I trust that that sound fair and reasonable to you?One final detail as to the delay of this response. We had responded to your complaint accordingly on the Revdex.com website portal. For some unknown reason, after pressing the submit button to forward the complaint to the Revdex.com, our response disappeared. There was no means for us to make/ save a copy of that complaint response. We contacted The Revdex.com and spoke to Denise, who transferred us to Kelly. Kelly could not find our response. Kelly is aware of the glitch in the system.[redacted], in closing, please feel free to contact us with any additional questions that you may have. We appreciate your business. Thank you.Respectfully, [redacted] Tillwach
Question: Why did I file a complaint with Revdex.com?Answer: After three (3) telephone conversations with the owner's business office, the owner did not contact me by telephone or email. A response by the owner and good customer service practice would probably have avoided the complaint. Too bad.The owners rather defensive and accusatory response to my complaint did not answer the same question I asked three times previously to his business office.I was told by the movers that there were too many clothes and not enough wardrobe boxes so I was asked if clothing could be placed in another box.I agreed. That "other box" has not been located after opening all the boxes delivered. Was there another box the movers packed with clothing?The complaint has nothing to do with the wardrobe boxes or any other issue with the move. It has to do with a box that I was told would be packed with clothing and which is not at my home.Since I have identified specific missing clothing, the obvious correlation and question relates to the "other box", whether it was packed and delivered.To be clear: my Revdex.com complaint is because I did not receive an answer, after multiple attempts, to whether clothing that the mover requested to be packed in a non wardrobe box was done and if so, was that clothing box delivered to my new home.
Joe and Samantha's complaint and concerns were legitimate. We personally met last night on 10/17/17. We communicated with each other. We resolved this complaint to each others satisfaction. The whole situation was an unfortunate series of events. Theses are great people, great human beings, and great customers. "Life got in the way", of us following up with this matter sooner. Thank you Joe and Sam!