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Noble Manor

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We installed a new furnace for Ms. [redacted] in March 2012. At the time of the install, she was warned that her floors were rotting from underneath in areas throughout her hallway and through her bathroom that is adjacent to the furnace. In July 2014 her furnace drain was leaking and got onto her floor...

around the furnace. We had our install manager go the same day. He blew the drain out, changed her filter, and cleaned up any residual water around the furnace. In June 2016 Ms. [redacted] called, her indoor coil froze due to a dirty filter. We thawed her system out and changed out the circuit board at no cost to Ms. [redacted] and urged them to keep the filters clean. In June 2017, we went down for a no a/c call to Ms. [redacted]’s home. Once again, her filter was packed full. She notified out technician that she was expecting us to fix the subflooring in her home. She was reminded that our technician cleaned up the water immediately back in 2014. Regardless, we had our technician check underneath her home to see where any damage was to the flooring underneath the furnace. The damaged floor she is referring to is not underneath the furnace, but in the adjacent areas that she was warned about in 2012 during the furnace installation. Schalburg Heating and Cooling has addressed each concern regarding Ms. [redacted]. We have continually expressed the need to keep the filter cleaned and such. Schalburg Heating and Cooling is not responsible for flooring that in no way was or could have been affected by a freezing coil or a drain that was repaired the same day. Especially since she was warned about the flooring back in 2012. We regret that Ms. [redacted] has expressed unhappiness, but we feel we have done everything possible for her situation.
 
 
Sincerely,
John Schalburg
President

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Address: 610 Botts Ave, Troy, Alabama, United States, 36079

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31 0 0
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